Stayed at HIE Cambridge for 5 nights. The room was spacious by Cambridge standard. We had small problems with the room here and there but I still would like to give the hotel an excellent rating. The
main reason is that the hotel staff really went out of their way to help us feel comfortable with our stay. One night my daughter couldn't sleep because of jet lag. It was 4am and she felt hungry as well. I went to the breakfast area to get a cup of herbal tea for her. The security and the receptionist heard our problem and quickly turn on the toaster, heated a cup of milk, and brought almost a full array or breakfast options for my daughter. She had the warm milk and a piece of bread and fell asleep almost right away. I really had to thank them. This showed how the hotel managements care about their guests in general.
The problems, or glitches we had with the room was relatively small -- room key problem, door lock problem, those other people reported in the reviews here or in other 'advisor' forums. Overall, I would still give highest rating for this hotel and will come back again in future trips. [Less]