This is a clean, beautiful hotel with great truck parking, but we were upset and disappointed by the customer service we received at this location. I have never had this problem with any other
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Holiday Inn Express. I have had better service and spend half the money that we paid to get treated the way we did. Our first night was great no problems, but we ended up having to stay another night because by husband became ill. After working all day we came back to the hotel and checked back in. We proceeded to listen to someone above our room jump around, run back and forth across the floor, and slam door for most of the evening. My husband finally called around 9pm and complained to the front desk. They said they would take care of it. After another hour of listening to the noise and inability to sleep, I called back and was basically told that there were children up there in that room and that there was nothing they could do about it. That the best they could do would be to move us to another room and that I needed to come up to the front desk if I wished to do so. In the process of getting dressed so we could go up to the front desk, the lady at the from desk told another "just to move them to 303, I don't know what else to do with them". She and my husband proceeded to have an argument back and forth in the front lobby, and ultimately made to feel like we were the problem and had to go back to our room after 10 pm at night and back up everything and move. I received no other calls from management to discuss problem that occurred. and no one really apologized for the inconvenience. [Less]
