Crowne Plaza Detroit Downtown Riverfront

Hotel Front Desk: 1-313-9650200

Hotel Fax: 1-313-9654557

Hotel Email: reservations@hotelpontchartrain.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Detroit Metropolitan Airport (DTW)

- Distance from hotel: 20.1 MI/ 32.35 KM West l

- I-94 East Exit on to the Lodge Freeway South. Exit at Larned Street exit (left- only exit). Go through the first stop light. The hotel will be on the southwest corner adjacent to Cobo Hall.

Train
New Center Area Amtrak Station

- Distance from hotel: 4 MI/ 6.44 KM North East

- Lodge Freeway South, exit at Larned Street exit. Go through the first stop light, the hotel will be on the southwest corner.

Subway

The People Mover

- Distance from hotel: 0.03 MI/ 0.05 KM North

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 25.00 USD

- Parking in underground garage with valet parking only for all hotel guests on hotel premise. The valet drop off location is on the Jefferson Street side of the hotel.

Print Hotel Fact Sheet

Current Settings are:

/


Change Preferences:

Country of Residence:

Available Languages:

lang-loader
Make A Reservation

Book Online or Call:

Chat with an AgentChat with an Agent

Best Price Guarantee

Select to close

To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).

Close Button

Please enter Check In.

Please enter Check Out.

Hotel Highlights

If you’re looking for a historic, yet modern downtown Detroit hotel, the Crowne Plaza® Detroit Downtown Riverfront Hotel puts you in the heart of the city and near the top businesses and attractions.
Quick Information

Hotel Offers

There are no hotel packages available for your requested travel criteria
Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 347 reviews
80%
Recommend This Property
Read All Reviews

Ratings Breakdown

347reviews

  • 5 Stars
    165
  • 4 Stars
    81
  • 3 Stars
    50
  • 2 Stars
    33
  • 1 Stars
    18

Excellent Service

By

December 27, 2014

club

The bed was very comfortable and the room was clean.. Hotel staff were friendly and accomodating..

Read More
Read Less

NO ROOMS

By

December 23, 2014

I reserved three rooms for Thanksgiving as I was coming into town for the Chicago Bears vs Detroit Lions game (annual tradition and 2nd time at this hotel).
When I was checking in I was informed that they did not have any rooms ready as Housekeeping had not cleaned up enough rooms. The night manager gave us a room and told us we would be get our other room in a little bit just give him some time. He immediately said the second room would be comped due to the inconvenience. That was fine, we get up to the room and though I did not realize it until the next morning, it was not the room reserved.
An hour and half or so later, after a phone cal to the front desk I went back downstairs. The night manager was cleaning rooms and told me he would square me away next. They had begun putting other waiting customers in other hotels.Needless to say we did not get the other rooms and ere bunched up in this smaller room. The hotel did comp the stay.
HOPING THIS WAS A ONE TIME GLITCH, AS I WILL BOOK THIS HOTEL GAIN

Posted byHotelStaff
December 27, 2014
Dear IDG75, Thank you so much for your recent review of your stay with us at the Crowne Plaza Detroit Downtown Riverfront. I am so sorry for the experience you had with your most recent stay with us. I will let our overnight team know of your thanks to them for the compensation, and again my deepest apologies for your inconvenience. Thank you again for notifying me with your feedback it is much appreciated. We will definitely look forward to seeing you again and showing you our true Crowne Plaza service here. Thank you Kate Shrosbree Social Media Correspondent
Read More
Read Less

Great staff

By

December 23, 2014

As I said further back in the survey the staff made the difference here. I just got to the point in my travels that I don't expect good service but the experience I had at this hotel made me think there is hope. I had migrated away from staying at Holiday Inn hotels and tried other brands but recently I have notice a change in attitude and this Crown Plaza took customer service to a new level. I don't want to be treated like I am special when I'm not just with courtesy and when the staff are smiling and helpful it helps me relax which is what you want when you stay in a hotel because for that night is your home.

Ken

Posted byHotelStaff
December 25, 2014
Dear Elton J, Thank you for your review of your recent stay with us at the Crowne Plaza Detroit Downtown Riverfront. We thank you for choosing to stay with us at the Crowne Plaza and hope that you will continue to stay with us for many upcoming trips. Everyday our staff members strive to make a difference for our guests and thank you again for sharing your experience with us. Kate Shrosbree Social Media Correspondent
Read More
Read Less

Best customer Service

By

December 23, 2014

platinumelite

This crowne plaza had the most personable, friendly, and helpful staff. I stay at different IHG hotels every week and this one by far tops others I have been too. The staff was excellent and made the stay great. Highly recommend.

Posted byHotelStaff
December 23, 2014
Dear NordyB, Thank you for your recent review of your stay with us at the Crowne Plaza Detroit Downtown Riverfront. We appreciate your recommendation very much, and I will be sure to let our staff know of your compliments. Thank you again, and we hope to see you again soon. Kate Shrosbree Social Media Correspondent
Read More
Read Less