Crowne Plaza Harare-Monomotapa

Hotel Front Desk: 263-4-704516

Hotel Fax: 263-4-791920

Hotel Email: gm@crownep.africansun.co.zw

Check In: 2:00 PM | Check Out: 10:00 AM | Local Time: 7:30 PM


Airport
Harare International Airport (HRE)

- Distance from hotel: 15.53 MI/ 25 KM North East l

- Drive down Airport Rd, and filter left into Cripps Rd at second set of traffic lights. At the intersection turn right into Seke Rd. Drive straight until it becomes J.Nyerere Ave, past S.Machel Ave,turn left into Park Lane, hotel is to the right.

Subway

Pathfinder Luxury Coaches

- Distance from hotel: 1.86 MI/ 3 KM East

- From the station turn left into Samora Machel Avenue and go straighwill pass two sets of traffic lights and you turn left into Julius Nyerere and you will see the hotel on the left side.

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- All resident guests are able to park their vehicles either in the basement car park or the outside parking lot. Both car parks are guarded 24 hours by security ensuring safety of vehicles.

Print Hotel Fact Sheet

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Hotel Highlights

Ask Crowne Plaza Harare-Monomotapa's knowledgeable Concierge about our partnerships with tourism companies. For an authentic West African experience, they'll guide you around nearby townships and markets, stopping at the impressive 20-acre Chapungu Sculpture Park.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.2

based on 36 reviews
94%
Recommend This Property
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Ratings Breakdown

36reviews

  • 5 Stars
    17
  • 4 Stars
    13
  • 3 Stars
    3
  • 2 Stars
    3
  • 1 Stars

Unclear, unfair and fuzzy room rate guidelines and ZERO IHG benefits

By

December 01, 2014

platinumelite

I am an IHG Platinum Ambassaor member and a loyal member of of the intercontinental hotel family for over 20 years. I have untl recently enjoyed the IHG memeership experience significantlly. Biut my last hotel experience at the Crowne plaza hotel in Harare was different, and quite honestly, both unpleasant and distressing.

To understand this, I first make a clear distinction between the wonderful and helpful role of the staff (at at the reception, in the restuarants and those responsible for the conferencing facilities of the Crowne Plaza hotel in Harare) and the unhelpfu, disinteredted and detached management (this includes specific duty managers and the GM of the hotel). i rate the performance of the staff of the Crowne plaza as a whole as a B plus but that of the management of the Crowne Plaza as an E minus. I would like to make sure that this is delievered to the managemnt of the Crowne plaza hotel in Harare and to the IHG management in the UK and the USA.

As a Platinum Ambassador member AND a staff of a UN agency over the past 3 years of visit to the same hotel, I have been granted a 20 % reduction in room rate). During my last visit (from Nov 16-26) I was not granted any discounts nor any benefits as an IHG member (not even an extra bottle of water, fruits or a room upgrade) as a Platinum IHG member. in fact, one duty manager (whose name is withheld) actually accused me of fudging my room rate. I was told that my rate was for a standard room when my confirmation number and associated details clearly indicated it to be for a King leasure room.

The hotel management does not have nor has it provided any cler or consistent written guidelines to indicate when a UN member is granted a 20 % room discount or not. It appears that this hotel's managemt exercise's its policies on a whim rather then using a consistent or objective set or criteria.

Numerous attempts during my last 10 day stay to seek clarity were met with deaf ears by management. This management is the worst managements I have experienced over my last 20 yaers as part of being a Priority Club and IHG member in terms of customer care and responsiveness.

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Excellent service and customer care

By

November 26, 2014

My recent stay at the Crowne Plaza Monomutapa hotel was comfortable. The Hotel was recently refurbished. The rooms are big and airy. The Hotel Staff is very friendly and provide excellent customer care service. Booking was online and very convenient. The environment is relaxed although the hotel is situated in the CBD close to many banks and shopping malls. The Crowne Plaza also provides very secure parking and a reliable shuttle service to and from the airport.

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Almost there

By

November 14, 2014

The staff make this hotel a four star, probably the best I have experienced. Breakfast is most decidedly poor value for money; in fact you can have an excellent dinner in the a la carte restaurant for less. The bathroom fittings are tired and could do with refurbishment. The pool was closed for the duration of my stay with no sign of activity as far as repair. Still, overall, a pleasant stay and I will definitely return.

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GREAT MONOS HOTEL

By

November 12, 2014

club

THE HOTEL IS STRATEGICALLY LOCATED IN THE CBD OF HARARE IN THE QUIET HARARE GARDENS.
THE ENVIRONMENT IS JUST GOOD,A HOME AWAY FROM HOME.THE STAFF IS SO PROFESSIONAL AND ALWAYS AT HAND TO HELP.

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