Crowne Plaza Key West-La Concha

Hotel Front Desk: 1-305-2962991

Hotel Fax: 1-305-2943283

Hotel Email: stevekeup@remingtonhotels.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Key West International (EYW)

- Distance from hotel: 3 MI/ 4.83 KM East l

- South on US1 to end turn right on Roosevelt Blvd Drive 2 miles turn right on Duval Street , four blocks on left

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Valet Parking Only. IHG Platinum members receive complimentary parking, and Gold Members receive a discounted $13.00/night parking charge.

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Hotel Highlights

Key West La Concha is a legendary resort on famous Duval Street, steps from sand beaches, clear waters, shops, restaurants and exciting Key West attractions.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.8

based on 436 reviews
77%
Recommend This Property
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Ratings Breakdown

436reviews

  • 5 Stars
    192
  • 4 Stars
    99
  • 3 Stars
    64
  • 2 Stars
    43
  • 1 Stars
    38

Fun time but mostly outside of the resort

By

July 21, 2014

Would have like to have some form of live entertainment at the resort and the pool is very small and shallow but does serve its purpose. The sunset viewing floor was not available and it seemed like it was being
re-purposed. The staff are very helpful at directing you to finding types of activities you are looking for and made some awesome recommendations. Especially the pool party location called Dantes that was a pool surrounded by a several tiki bars with live music and pool based drinking games.

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Friendly Staff

By

July 21, 2014

Pleasant, friendly, and helpful. Pool under renovation. Re-open in October.

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Not a well run property - Look elsewhere

By

July 20, 2014

For the 2nd time in a row they had major reconstruction going on without ever informing me upon my booking or check in. This time they decided last minute to completely close and renovate the pool area. Progress is good but as a ICH / Holiday Inn Gold Member I expect better communication and options. I've often visited this property over the past 15 years and it's just not getting any better. They have a perfect location but less than perfect day to day management. The staff was completely unprepared to offer options to other properties to use pool facilities and kept giving me wrong or incomplete information. The noise was constant throughout the day starting at 8am and during the middle of the summer I never would have chosen a location without a pool for my trip. The roof (great for viewing sunset normally) was also closed. This was my last time visiting this fantastic location due to poor management and even poorer communication by the staff. There simply are better options for the money with less chaos. To add to the frustration they force valet parking only on all guests when it's a flat parking lot with plenty of room in back. When/if you need your vehicle early or late it's hard to find anyone to retrieve your car. During a 5 day stay the room service was inconsistent or non existent. My sheets were not changed ever during my stay and room service only did a change of towels, emptied trash cans and made the bed. Again look elsewhere for a B&B or another property run by more professional staff. Way too many similar complaints on Trip Advisor about the same issues for a long time shows a trend and a history of not wanting to improve or change for the better. All I see are excuses and constant replies to any complaints. Try improving the issues instead of spending all day defending the poor quality/service.

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Nice place

By

July 19, 2014

Great service everyone very friendly and attended to all our needs

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