Crowne Plaza Key West-La Concha

Hotel Front Desk: 1-305-2962991

Hotel Fax: 1-305-2943283

Hotel Email: michael.weber@laconchakeywest.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Valet Parking Only and is $24 per night. IHG Platinum members receive complimentary parking, and Gold Members receive a discounted $13.00/night parking charge.

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Hotel Highlights

Key West La Concha is a legendary resort on famous Duval Street, steps from sand beaches, clear waters, shops, restaurants and exciting Key West attractions.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.8

based on 585 reviews
76%
Recommend This Property
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Ratings Breakdown

585reviews

  • 5 Stars
    259
  • 4 Stars
    130
  • 3 Stars
    84
  • 2 Stars
    63
  • 1 Stars
    49

Slightly disappointing

By

November 21, 2014

platinumelite

Here are the things I liked about this hotel:
1. It's very conveniently located.
2. There was a good manager working the day we checked in that helped us finally.
3. Valet guys are quick

If it wasn't for these redeeming qualities of this hotel, I don't think I would have chosen to stay there, even if it was with points. This is the reason I'm giving 2 stars so the management at this hotel and IHG can improve to better the experience for other Club Members.

When we showed up around 4pm, our room was not ready. Instead of apologizing and acknowledging my IHG Platinum Ambassador status, the staff at the front desk said they didn't know what the Ambassador level was. Now the only reason I bring up the IHG status is that the IHG group often boasts its recognition of its members. When I was signing up for this program to finally achieving Ambassador status, all the advertisement was assuring me that it was worth it. For this, I choose to always stay with IHG hotels for work and pleasure.

In my previous stays with other IHG hotels, my room is always ready (first and foremost), then I'm offered a gift, and a room upgrade if it's available. What upset me was that it was 4pm in the afternoon, room is not free. There was no mention to me of my status, no gift, and no upgrade (this one is understandable due to lack of rooms). To top it off, the staff just wasn't welcoming. I really wanted to just leave at that moment and not spend a dime at this hotel.

Thankfully, the manager working at the time was pulled to speak with us (after we waited a good 15-20 minutes, it's now past 4:30 and we are still standing in the lobby). She did apologize for the wait time and gave us free breakfast.

Anyway, I usually have no problem with the other IHG hotels. We stayed at a couple other ones during this same trip, and the experience with them were great. But since I'm being asked to review this hotel, I would like to be honest, because if this was someone's first interaction with the IHG hotel chains, and also Crowne Plaza, it wouldn't be so good. So I really hope that someone takes the time to read this, and at the very least, make sure that the rooms are ready by 4pm, and staff is well-versed on policies of the hotel they work at.

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great location

By

November 21, 2014

We had a great stay, staff was attentive and prompt, disappointed that the lounge on roof is gone

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key west

By

November 21, 2014

platinumelite

The staff was excelent at this hotel and the room while small it was clean and decorated nicely. The balcony was an excelent place to people watch while staying there
I highly recomend staying in a room with a balcony

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Poor Customer Service

By

November 20, 2014

platinumelite

Check-In was poor for a platinum member. Tried to check-in 30 mins prior to check-in time (4pm) and was told room wasn't ready, never mind the fact how people where getting checked in and the fact she didn't even pick up the radio to check with house keeping. Then at 4 there was a shift change and now the new front desk had no clue I was there waiting. So I approached the desk and the new lady called housekeeping and I had a room. I realize it's a tourist town and they can demand what they want but wouldn't you think they would take care of they loyal members?

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