Crowne Plaza St. Louis - Downtown

Hotel Front Desk: 1-314-6218200

Hotel Fax: 1-314-6218073

Hotel Email: Julie.Baker@cpstldt.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
St. Louis Lambert International Airport (STL)

- Distance from hotel: 15 MI/ 24.14 KM South East l

- Take I-70 East towards St. Louis. Continue on I-44 West. Exit at Broadway. Go to Chestnut and turn left then turn left on Pine Street. Go one block and the hotel is on corner of Pine and 4th Streets on the right hand side.

Train
Amtrak St. Louis Station

- Distance from hotel: 1 MI/ 1.61 KM West

- West on Market Street to 4th Street. Go Left on 4th Street and proceed 3 blocks north to hotel.

Subway

MetroLink - 8th and Pine Station

- Distance from hotel: 0.4 MI/ 0.64 KM East

- Turn Right out of our parking garge and the the first left is Washington Ave, go 4 blocks down Washington to 8th Street, turn left on 8th and then station will be on the corner of 8th and Pine.

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 20.00 USD

- Multi-level covered public parking garage is available adjacent to the hotel, fees charged daily through hotel for hotel guests allowing unlimited entries and exits except for special events. Valet parking services provided by the hotel at a daily fee.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 775 reviews
61%
Recommend This Property
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Ratings Breakdown

775reviews

  • 5 Stars
    228
  • 4 Stars
    167
  • 3 Stars
    136
  • 2 Stars
    117
  • 1 Stars
    127

The staff & location of the hotel was fantastic!

By

2015 一月 19

club

I would not hesitate to utlize and recommend the hotel too other people traveling too St. Louis for business or pleasure.

Posted byHotelStaff
2015 一月 21
Thank you so much for your comments. The staff at the hotel have only one goal and that is to deliver the highest levels of guest service and friendliness in the industry. It is nice to hear comments like this and I am thrilled to be able to share them with the entire team. We look forward to seeing you again in the future.
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St. Louis Crowne Plaza absolutely terrible

By

2015 一月 18

club

Other then a comfortable bed this is without a double the worst Crowne Plaza I have ever had the misfortune of staying at. From check in to check out the service was ridiculous, I would get rid of the lot and start from scratch. I was staying there as part of a national convention and there was not one person that had anything good to say about their stay. Rooms were either freezing cold or unbearably hot. Mine was hot, and when I called the front desk I was told that I was on the 24th floor and did I not realize that heat rises. I had not towels in my room upon check in, one of the lights above my vanity was burnt out for the 5 days I was there. The staff in the restaurant at night had no service skills whatever. I knew I was in trouble when the waiter started the conversation with, "you want a drink" The poor couple at the next table asked 4 times for the beverage before the waiter got it right. Honestly how are is 2 hot teas with honey and lemon to get right.
I originally had several groups booked into this hotel that I have now cancelled. Avoid this hotel, stay anywhere but here. When I spoke with the sales manager, he left two bottle of water in the hallway outside my room and 2 continental breakfast coupons (not even full buffet) I guess he didn't think my complaints were justified. Anyone reading this review, please realize that I have been in the Travel and Tourism business for 25 years and it is my job to evaluate hotels.

Posted byHotelStaff
2015 一月 21
My apologies that you did not enjoy your stay with us. Your post has been reviewed with the entire team as we use your feedback as a training tool to better serve our guests in the future. The hotel will be undergoing changes soon. I hope you will reconsider and stay with us again.
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Average stay

By

2015 一月 18

club

While this property is ideally located near the convention center and many of St. Louis' attraction, it is in need of a upgrade. Housekeeping was slack #room wasn't cleaned one day, dirty cleaning towels left in bath tub, etc#. Bar has been closed. No way to adjust the heat ion the room,

Posted byHotelStaff
2015 一月 21
We agree, the hotel is ready for an update. We are very excited about all of the changes that are being planned at this hotel. I hope you will check back with us. I think you will be happy.
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Room was a Sauna

By

2015 一月 17

This location was great for our conference and the hotel staff were very nice and attentive. However, our room was so hot that we called it our own personal sauna. We slept with our windows open while the temperature was in the teens outside and we still burnt up. They need to spend monies and update their HVAC system because it is very antiquated. Not sure how it is in the summer but in the winter, I would look elsewhere.

Posted byHotelStaff
2015 一月 21
I'm sorry that you were not comfortable during your stay with us. This is an older hotel and we certainly have our challenges with the HVAC system. We are currently undergoing many exciting changes and the HVAC system will be addressed. I hope you will check us out in the future.
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