Rated 3.3 out of 5 by 68
Rated 4.0 out of 5.0 Misleading Reviews
We stayed in this hotel from 14th -21st August using some IHG reward points. Reading many of the reviews posted here I seriously thought about changing Hotels, I am glad I stayed with this choice. The reception area, poolside, toilets, bar etc. are all spotless and the rooms are as clean as the majority off Holiday Inn hotels, the only slight criticism was some of the hall carpets were marked.
Considering where this hotel is placed and the traffic coming from the pool & beach this is perfectly understandable. Located in a very good area and all the local restaurants including the Holiday Inn were excellent value for money.
I certainly intend to return.
Reception staff were first class, but Abigail went the extra mile.
August 25, 2015
Rated 3.0 out of 5.0 by lucastorresvela Marginal improvements
This is our fourth stay at Holiday Inn Playa de San Juan. After years of complaints the management has made slim improvements such as replacing the filthy carpets in the main hall and replacing some of the poolside sun shades. The service staff is friendly and helpful and the menu has changed a bit but meals are plentiful and nutritious.
Rooms are old and musty and beds need upgrades but still best value in San Juan.
The kids program leaves A LOT to be desired and since Fernando has left there is virtually NO KIDS PROGRAMMING. In the entire week neither Ara nor Maria moved a finger with any kids even though the lobby advertised kids animation. Bring Fernando back! Not sure wha their job description is other than sitting under the sun shade and every time I asked about activities, they were already packed away. Conversation for the hotel management I suppose!
August 23, 2015
Rated 4.0 out of 5.0 by Nidge123 Relaxing vacation experience
The overall experience during our week long stay was excellent. We were 2 adults and 2 children staying in a family room (x2 double beds). Breakfast was excellent and great value (children under 12 eat free with paying parents), we had breakfast in the hotel every day. We also had evening dinner in the hotel restaurant on several occasions, again children under 12 eat free when adults pay from the a la carte menu. Food was well priced (lower price point than most local restaurants) and of good quality. That said, there are many good local restaurants (Regina for Pizzas was excellent). We used the hotel pool every day - it was well sized for the number of swimmers during our stay and the lifeguards were excellent - organising fun activities to keep the kids entertained! The hotel provides towels for the pool which we took advantage of, with fresh replacements every evening. It's a short walk to the beach (10 minutes# - the beach is great, not too crowded and very clean. Local supermarket #Mercadona# is a 10 minute walk away. The rooms do need refurbishment, our room was a bit shabby in places #this in mentioned in many other guest's reviews) - but it was clean and we spent most of our time in the lovely sunshine.
August 17, 2015