Rated 3.8 out of 5 by 149
Rated 4.0 out of 5.0 by carolanddoug Great Location Near Shopping
We were there under sad circumstances. We traveled to this area to attend services for my uncle. Early the morning of the services we had a family tragedy with the unexpected death of a 33 year old relative. I missed the services for my uncle.. Later that night cousins from the east and west coast came to the hotel to see us. It would have been really appreciated if a slightly larger room could have been provided for a Platinum Elite member. I asked the front desk gal if we could be upgraded to a slightly larger room because of guests coming to the room to have a drink with us. She told me she could not give us anything else. That was very understandable. It would have been nice, however, if she had recommended a quiet place where 7 or 8 people could have met and conversed for an hour or two; she could have recommended a place in the bar, lobby, or anywhere else where we could have sat and visited. Other times when we have traveled and stayed at properties, we have been given automatic upgrades. The time we could have really used one, we were in a regular room. The hotel might have been full, I am not sure. I did not expect an upgrade, but it would have been very much appreciated this time.
October 21, 2014
Rated 5.0 out of 5.0 by tonygeo outstanding staff!!
I just wanted to take a few minutes to thank the staff at Holiday Inn Matteson. I was having an important package delivered to the hotel on my recent business trip with a critical deadline. The staff worked with me to ensure that I was immediately notified upon arrival and then assisted to ensure it got to its final destination just in time. I also want to send a special note of thanks to the front desk for their outstanding job.
October 20, 2014
Rated 5.0 out of 5.0 restaurand and banqet hall
we were (other members) there for a conference and the conference hall, the amenities were adequate and the restaurant was fa-bolus.
October 19, 2014