Rated 4.0 out of 5 by 296
Rated 1.0 out of 5.0 Overpriced and dirty
My family and I went to Pigeon Forge for an impromptu vacay. I spent over an hour researching our options for hotels and settled on Holiday Inn because I assumed it was worth it to pay more, if it meant a clean and comfortable stay. Although the reviews led me to believe I had chosen wisely, I quickly found they weren't accurate. The manager that greeted us was far from friendly, but I figured that was due to how busy the area was. The lobby was gorgeous, but the rooms were not. Not only did our room smell like someone had been smoking, but the room was furnished with 2 Full size beds that were far from comfortable. To top it off, the air unit wasn't coming on, so with no way to open a window, the air was stale and stinky. Both my son and I started coughing that night due to the mold and mildew in the bathrooms. I got a total of 2-3 hours of sleep and wasn't in the mood to do much the next day due to the lack of sleep. Everything felt greasy and the bathroom had random hairs everywhere. When I complained the next morning, the staff's only response was to pay for our $9 breakfast. Overall, we were disappointed and quickly found a hotel a few blocks down, that was half the price and 3 times the comfort and cleanliness with a staff that seemed to welcome our business. Sorry Holiday Inn, you've lost my business and I travel a lot.
October 11, 2014
Rated 2.0 out of 5.0 by RJ47 AC Unit
This hotel has a great location. The room was well kept, however the AC unit did not work, which made for a uncomfortable night of sleep.
October 10, 2014
Rated 5.0 out of 5.0 by Autumn01 Clean, comfortable, and great location.
The hotel is very clean, fresh, up to date, and comfortable. The grounds are well maintained and manicured. The staff is friendly, helpful and customer oriented. It's a place you want to return to. The location is especially convenient to surrounding attractions and restaurants.
October 9, 2014