Rated 4.3 out of 5 by 155
Rated 1.0 out of 5.0 Bugs on window and drapes
We had a 4 night vacation and stayed in this hotel for one of the nights. All were Holiday Inn or Express. This was definitely the worst one. We traveled with our two young children. Upon arrival, we settled in and set up the portacrib then left the room to sight see. The kids were tired and the baby fell asleep in the car on the way back to the hotel. We placed her in the crib and I went to close the drapes and noticed a bug on the drapes. I didn't think much of it until I realized there wasn't just one. I saw about 10 or so bugs on the drapes and about 5 on the window. And that was just at first glance. The window track was also very dirty and filled with dead bugs and debris. Gross. I'm not a bug person. But since the little one was already asleep, and the bugs seemed to be only in that area, I didn't request a room change. So I had to worry all night that bugs were going to be crawling on me or my kids. Didn't sleep well. Husband woke up during night feeling like something had flown up his nose. Throughout our stay I saw about 5 of the bugs not in the window area. In bathroom, and throughout room. I don't know what they were. Mostly some sort of flying insect. About the size of a fly. And a few smaller black insects. Yuck- wouldn't stay here again.
July 9, 2014
Rated 5.0 out of 5.0 by Cesar569 Excellent Room
Very Nice Hotel, excellent room and amenities. Excellent Hotel Location in Rapid City Area
July 8, 2014
Rated 5.0 out of 5.0 by Rod B Great Conference Location
My wife and I stayed at the Rushmore Plaza Holiday Inn since it was the location for a Military Association Reunion. The hotel staff did an exceptional job in supporting our planning for the reunion and provided superior service throughout our stay. The facility is beautiful, the conference facilities first rate, and the staff was exceptional. Of note was the support leading up to our conference and during our stay of the Sales and Catering Manager and her staff. Thanks for a great stay and a wonderful experience!
July 7, 2014