Rated 4.4 out of 5 by 397
Rated 2.0 out of 5.0 Disappointing in multiple ways
The hotel was extremely loud during all times of the day and night. Some of the noise was from construction, some was from the lobby - it really just seemed to be coming from everywhere. It was so loud during the night that it disrupted my sleep. The room was not exceptionally clean - we found chips on the floor from the previous tenet. Also, the toilet in our room overflew and flooded our bathroom (apparently the toilet machinery was malfunctioning - not our fault). The hotel cleaned up the mess, which was appreciated, but it was still pretty gross. Lastly, I was not impressed with the level of hospitality during the check-in process. I submitted an phone request for an early check in that was denied once I arrived at the hotel. This was a HUGE inconvenience for me and the hotel really did not seem to care. They had no interest in attempting to find a solution to the situation; they just told me to come back in a few hours. Unfortunately, this location did not meet my standards for how a Holiday Inn should be.
May 27, 2015
Rated 4.0 out of 5.0 by Aleks1215 Great room NO POOL
EVERY WAS GREAT.
EXCEPT I WAS NOT TOLD THE POOL WAS UNDER CONSTRUCTION. WHEN I MADE MY RESERVATION.
May 27, 2015
Rated 5.0 out of 5.0 by Saint Jerry Our stay in Rapid City SD
Our stay was very pleasant and the staff was very accommodating to any request we had. The downfall was the construction going on inside the lobby. We were disappointed that the pool and fitness center was not open.
Other than that, our stay was acceptable. Hats off to all the staff.
May 26, 2015