Rated 3.7 out of 5 by 222
Rated 3.0 out of 5.0 by New to traveling... Sufficient, but not impressive.
Not the glamorous idea of staying in "The City by the Bay", but supplied comfortable rest.
July 22, 2014
Rated 3.0 out of 5.0 by Ivana's Mom Two Double Bed Room Not Adequate for Family of Four
THE ROOM - The double bed was not comfortable for two adults or for one adult and one child. Our room had chipped, peeling paint from the bottom side of the wood shelf rack above where we hung our clothes. The bathroom also had peeling paint and damaged plaster along the shower tile edge. The shower curtain was not wide enough to close, leaving a gap opening for water to splash out. Prior to taking a shower, I noticed strands of hair stuck on the bathroom door when I placed my dry towel on the door hook.
COMMON AREAS -The elevator to access our floor was quite small and slow. The 4th floor rooms' hallway was grim and uninviting compared to bright ground floor lobby and check in reception area.
SHUTTLE SERVICE - The Hotel's SFO Shuttle Service to the South SF hotel was quite confusing because it was not singularly marked. I later learned that it was shared and advertised with other local area hotels. We were not made aware of this when I made these reservations and thus clarification came too late. My associate had waited more than one hour (10:00 -11:30 p.m.) for the multi hotel marked van that he considered a NoShow. We picked him up from the airport at 11:30 p.m.. We were off to a bad start.
July 21, 2014
Rated 3.0 out of 5.0 by teacherteacher Not HI Express
The headboards had 2 months of dust on top. The desk had big gouges in the wood. There was a shirt button on the floor near the bed right in plain sight so I doubt my room was vacuumed very well. There was paper under the bed. Just signs that the room cleaning is a 'once through' and not very thorough. The restaurant is 'meh' and slightly overpriced. I prefer the spacious, clean Holiday Inn Express down the block...at least you get a nice complimentary breakfast every morning. The staff here WAS very friendly, professional and helpful however. Many reviews complain of the airport noise, well HELLO you are next to the airport. The airport was our reason for staying here so of course you expect to experience noise. If you don't need easy airport access and have a problem with noise this is NOT the location for you, but aiport access and shuttle made life easy so I listed 'location' as both a pro and a con.
July 20, 2014