Rated 4.2 out of 5 by 137
Rated 5.0 out of 5.0 by tourist2419 Great service
The Holiday Inn at Waterloo/Seneca Falls is one of our favorite places. All staff members go out of their way to make your stay a better one. We are there twice a year (at the start of the summer and towards the end) and enjoy all oyr visits.
One minor issue--the air conditioning units need to be updated---a bit too noisy.
August 23, 2014
Rated 4.0 out of 5.0 by Mary275 Seneca Falls
The hotel is in a great location and really has everything you need. The reason for rating the bed comfort low is that they offer 2 full size beds instead of queen size and they were really soft mattresses.
The pool really could have been cleaner as well. It would be nice if it was cleaned a couple of times a day and if it was heated.
August 22, 2014
Rated 5.0 out of 5.0 by Nichisan Bad check in, good hotel
We were staying at the Waterloo Holiday Inn for a wedding; I had booked the room months before, and the reservation in my email confirmation said 1 king-size bed.
My husband checked in and they had the reservation completely wrong-when he looked in the room he saw two queen beds. He went back and someone else fixed it, but the first lady he dealt with had terrible customer service skills.
Other than that, the room we finally had was great, the hotel was quiet, breakfast buffet was delicious and checkout was a breeze.
August 20, 2014