Rated 4.6 out of 5 by 63
Rated 5.0 out of 5.0 by UMassMom Convenient to UMass Amherst
We really enjoyed our stay as we came into town for an accepted students day at UMass. The only problem was the non-functioning treadmill in the workout room, and the stair-stepper was only an adequate replacement. Otherwise, great!
February 26, 2014
Rated 2.0 out of 5.0 by PapaMo Nicely decorated room, but disappointing otherwise
We've stayed here before, but this visit was our first since the hotel was renovated. The room looked attractive, the furnishings were new, spacious, clean and welcoming. However, dirty wet washcloths had been left in the sink by housekeeping. The ice bucket was not emptied when the room was cleaned. The temperature controls were terrible, and the room was extremely hot, stuffy, and airless, to the point where we had to turn on the air conditioning (in February!) in order to bring the temperature down to a reasonably comfortable level. One of the two elevators was broken the entire weekend of our stay, and the other one was broken for several hours as well. The towels smelled strongly of bleach. The bed linens were old and pilled in the center of the bed. The fitted sheet had worn out elastic and would not stay on the mattress, creating very unpleasant sleeping conditions. The mattress was lumpy and uncomfortable. There were several groups of college sports teams staying there, many of whose members were quite drunk and mildly disorderly. The housekeeping staff was unfriendly and rather rude when entering or exiting the elevator with their large carts. Not our best hotel experience in the Amherst area.
February 26, 2014
Rated 4.0 out of 5.0 by pes80 very nice place to stay
We really loved the clean and comfortable place.We only had one concern and that was either next door or upstairs the pounding and slamming doors was bad.We got woke up from sleep 3 times.It finally quieted down around 11:30.otherwise it was one of the nicest places we've stayed.and the breakfast was excellent.
February 14, 2014