Rated 3.0 out of 5.0 by Mntmike1234 NO Credit Card MAchines
It is hard for to believe that this Hotel was unable to charge my Credit Card and Give me a Standard Credit Card Receipt. The employees told me that the "Private Owner" refuses to invest in Credit Card Capabilities...
That is ridiculous.... Take Back the Hotel. Get rid of this Pagan. When you do let me know and Maybe me or some of our other employees will stay there again.... Staff was great.... Hotel needs work!
April 14, 2013
Rated 5.0 out of 5.0 by JesseJ75 Great Place
Room was very clean and Front Desk was great! The bathroom was wounderfull felt like a 300.00 per night bathroom.
March 7, 2013
Rated 3.0 out of 5.0 by Kmcowboys1 This location is ok
Not my favorite holiday inn location. The happy hour food was ok. I had an accessible room, not due to any disability. ( only room). The interior of the hotel needs attention. The elevators need to be painted, the vending machine on my floor was out of order and not fixed during my stay. Much better tv selection than Austin location.
March 6, 2013
Rated 1.0 out of 5.0 by Godrocksme2 Not so "Holiday"
I rarely have anything bad to say about any ICH hotel, but this may be the first. I was surprised to find dirty towels left in the bathroom from a previous visitor. I did tell one of the housekeepers and she told me she would need to get her supervisor.Ok, The beds were not as comfortable as I would have expected. They seemed to be very very worn and it was not that comfortable of a nights sleep. There was noise late into the evening early morning. Even with a call to the front desk, the noise continued. I regreted having my room on the first floor. The constant noise from the opening of the side door was not good at all. We didn't have any dirty laundry bags in our room and just a host of things just didn't seem to go right. I was surprised that on my bill was a charge for the restaurant. We didn't eat there at all, but to the credit of the front desk manager, she didn't question me at all and remove the charge. She also seemed to want to know about the experience and I did tell her. She listen and took action, which is why I rated service as fair. The young man named Austin who worked the front desk upon arrival was also friendly. I am not sure if I will stay at this property again, but I still trust the brand.
March 6, 2013
Rated 5.0 out of 5.0 by luigi25 Amazing Staff
Through my line of work I do a lot of traveling and have had some pretty aweful stays. But I must say everytime I am in town I try to stay at your location the rooms are always in good shape the hotel is nice and quiet and the staff is amazing.
With regards to the staff there's one person in particular who has gone the extra mile in several occations including once when the power was out. I do not know her last name but I believe her first name is Katherine and it is people like her that keep customers coming back.
Thank you for a great stay once again.
March 2, 2013
Rated 5.0 out of 5.0 Frequent Stay-er
I stay at this hotel at least twice per month between 3-4 days at a time. The front desk knows me by name and when I walk through the door, they have all my information readily available.
The rooms are always clean and the housekeeping staff always wishes me good morning. I guess it helps I speak Spanish.
This is one hotel where the guests are made to feel welcome and appreciated.
January 22, 2013
Rated 5.0 out of 5.0 by StephenM Great Experience
From the moment I checked in, I was made to feel welcome. The front desk thanked me to for staying.
I never had a problem in my room. It was spotless. The only thing I wish they had was new movies like Pay Per View as I was bored during the snow storm.,
January 9, 2013
Rated 1.0 out of 5.0 by J9999 Worst experience
Parents stayed here one night. TV and heating didn't work. Very few towels in bathroom. Moved to another room; no staff helped move. In second room, heat didn't work. Light bulbs were out.
Then the elevators were not working. The staff said things would be fixed in the first room, but everything was the same when parents returned to it.
January 5, 2013