Rated 5.0 out of 5.0 by Gramsy14 Very peaceful!
We stayed here on a Saturday night before going on the Cuyahoga Valley Scenic Railroad trip on Sunday morning. The room was very comfortable with plenty room to stretch out and relax. We were on the Ambassador floor which is restricted to adults only and it was extremely quiet. The staff was friendly and helpful. We would definitely stay here again.
May 10, 2013
Rated 5.0 out of 5.0 by Normalroy Very enjoyable
Very nice room. Enjoyable stay. Nice fitness room.
April 26, 2013
Rated 5.0 out of 5.0 by Mszymbo What an Overall Awesome Experience
I can't say enough about this Hotel. What a great experience we had they honestly accommodated our every need. We had close to 40 rooms and were in town for a hockey tournament that games were early,late and they did everything possible to make it perfect serving breakfast late or when needed AWESOME!
The front desk staff very helpful Jacklyn & Will were great and the other young lady who helped us arrange our meals was great too.
I would absolutely stay here again and would recommend this place to everyone. Oh by the way the place is well kept and clean.
Thanks for making our stay so memorable.
April 18, 2013
Rated 5.0 out of 5.0 by DJ007 A Godd Experience During Each Stay
The staff is consistently friendly, rooms are clean, and each stay is an enjoyable hotel experience. I travel a lot and their staff is very good about remembering customers and let you know they appreciate your business. I have recommend this hotel to my co-workers and they too have been very pleased with the facility. The staff is attentive and friendly, and everything else about the place is great.
April 16, 2013
Rated 4.0 out of 5.0 by mindy66 soap and shampoo smells bad
The room and staff was great, the atmosphere was wonderful, and our room was very comfortable. But, was really disappointed in the smell of the soap and the shampoo. I could still smell it on me at the end of the day. I would, still, stay again and would recommend my friends and family. I would just bring my own soap and shampoo.
April 5, 2013
Rated 5.0 out of 5.0 by Chook371 Best People On Earth
Just want to let everyone know how special the staff makes you feel and the reason I keep booking my stays at this property. Everyone goes out of there way to make your stay comfortable and enjoyable. I have met so many nice people there and it is a pleasure to enjoy there company. They give you a warm greeting when you check in and are helpful in any way possible. The dining staff does there best to make every meal memorable.
The rooms are very clean and organized with plenty of towels and comfortable beds. I am always pleased with the service I recieve and I have always felt special when I stay here.
March 31, 2013
Rated 5.0 out of 5.0 by OldGuy69 Nice property & GREAT staff.
Recent updates to the rooms have been great, expecially to the bedding.
All staff have been accomodating and very friendly.
High cudos to Michael and Sandra for their professional service in the conceirge room.
I much prefer the CP in Independance compared with the Holiday Inn across the street.
Keep up the great work.
March 21, 2013
Rated 3.0 out of 5.0 by pearlite Not satisfied. Would not stay here again.
Handicapped accessible room on the third floor, Room 328, could not have been in an a more inconvenient location. Room conversion looked like an afterthought.. Bar behind the toilet was useless. Why would you not have accessible rooms closer to the elevator and/or on lower floors ?
Heat was very difficult to control. Window was not properly insulated allowing constant flow of cold air.
Housekeeping extremely slow to respond to requests for proper supply of towels and wash clothes hours after room had been serviced.
March 18, 2013