My wife and I went to Orlando to begin our anniversary trip. The first leg of the trip consisted of us staying at the Cabana Bay Beach Resort inside Universal Orlando. When we arrived at this hotel
the room we expected to get is not the one we got and they said it was not their problem. When I told him that we were there to celebrate our anniversary they said that's nice but there's nothing they can do for us . We then got to our room and noticed that the floor was covered with a white powdery substance. Regardless of what it was the room was supposedly clean, at least that's what the front desk told us. At first they questioned us and did not believe us and then finally the supervisor of housekeeping decided to send two maids to our room. They would not change out room or do anything for us except a measly $50 credit to use at the resort. Only problem is that the room they put us in is so far away from everything in the resort it's more of a hassle than a luxury. Needless to say we will never stay at the Cabana Bay Beach club resort again, it's totally overhyped and a ripoff. The second leg of our trip consisted of us boarding the Carnival Liberty out of Port Canaveral. We enjoyed the cruise but the ship was definitely not what we expected and very old outdated.
Needless to say the majority of the vacation did not work out as we planned, but we were determined to make the best of it. I had no idea when I booked a room at this Holiday Inn Express in SeaWorld that this would basically be the best accommodations that we had the entire trip and I say that with utmost honesty. We got off the ship in the morning and got to the hotel really early and didn't expect to be able to check in. But when we go out there Leela and Taylor bent over backwards for us and got us a room and we didn't even have to haggle with them unlike Cabana Bay. The funniest thing about this was we didn't even pay for the room because we use points and they still treated us like we were royalty. My wife and I truly appreciated that and it meant a lot. Every person at this hotel was unbelievable to us and I applaud the management of this Hotel in regards to their staff and Facilities. By the way, the location of this property is perfect for the theme parks and is walking distance from many restaurants and any service that you need while you are on vacation. Keep doing what you're doing and my wife and I already told our friends who have children about this property and we will definitely stay the next time we are in the area. Once again this hotel and its staff saved our anniversary vacation. Thank you very much for everybody that helped our stay be this perfect. [Less]