The management team at this property go above and beyond to maintain the property and make guests feel welcome. The staff that checked me in upon arrival were fantastic. Sadly, in speaking with the
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management team, it is unfortunate to hear that part of the suffering due to the pandemic is staffing, and the challenges that has presented. I cannot imagine trying to run a business & keep the standards that are necessary to maintain high ratings when there are high absentee rates and lack of available workers. I know that many business are having a difficult time staffing their service industry businesses & I am truly thankful that the management team at this location has been able to maintain the best standards they can, and being flexible to the needs of their staff as they are able. I have visited this property several times in the past year and the standard of care they have provided to meet the CDC and Maryland requirements safety and cleanliness has been outstanding. I, personally, check into my room and decline daily service in order to minimize the contact for their staff and me as a guest. If I need anything, I can go to the front desk and request it and they have accommodated. I would highly recommend this property to visitors to this area just a short 28 minutes from BWI to anyone. Please thank all the staff that are able to make it into work, these are challenging times for all of us and offering compassion is necessary. [Less]