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Rated 3.8 out of 5 by 51 reviewers.
Rated 5.0 out of 5.0 by Stayed during the ice storm It was a cold dark and very icy night in Portland. We were on our way to the Seattle area from Klamath Falls and had been driving in the snow and ice all day. Then we passed (actually slid past) this very attractive looking Holiday Inn Express at about 8:00PM and decided that Seattle could wait one more day! :-) The front desk guy and the guy running the lounge/restaurant were absolutely phenomenal! Very friendly, hard-working and helpful. I guess they had gotten iced/snowed in and had worked all day because no other employees could travel the roads to get to work, and they were going to be there all night. I don't have enough room to tell how nice they were to us, but I hope the management of this hotel realizes that they have some real gems working for them. The hotel property itself was reasonably nice (nothing stood out), the restaurant was actually pretty good, but the staff are what make this property a 10. February 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I was traveling alone and arrived the day after Christmas. There were few patrons in the dining room. The one waiter on duty was extremely accommodating. I loved that the big screen TV was turned on to the History channel and not sports. Food was excellent and made from scratch, not packaged foods. January 1, 2014
Rated 2.0 out of 5.0 by Front desk needs training As an Ambassador Platimum member. I was greeted welcome I've got your membership number on file. When asked for an upgrade (should have not needed to ask), front desk: no we are sold out. Looked online and found numerous rooms available. Clock in the bedroom did not work. I did not call front desk, did not have any confidence that it was going to be taken care of. If your are a Platimum member I would suggest to stay away from this one. December 19, 2013
Rated 2.0 out of 5.0 by No heat in room. No heat in room,restaurant and bar close at 9 to early for travelers with nothing in area to eat. Coffee pot in room broken,shower sounded like plane taking off with loud whining noise. When I left in morning front attendant more concerned with looking down at computer than even asking how things were. Never asked!!!! I stay in a lot of IHG hotels and this is below grade . Also next morning maintenance knocks on door and wants to fix heat while I am trying to get ready and leave. December 11, 2013
Rated 5.0 out of 5.0 by Good value and great staff Having stayed for over a hundred nights in various IHG hotels in the last few years, this one is of average décor, very spacious room and includes a great breakfast for a very reasonable price. What really stood out for this establishment was the friendly staff and their outstanding service. When I checked out of the hotel I carelessly left a very expensive camera in the room. I only discovered the item missing about 12 hours later. The cleaning staff had found my camera and handed it in to the management and I was able to retrieve the camera. A big thank you to the staff of the Holiday Inn Portland-Gresham. November 19, 2013
Rated 3.0 out of 5.0 by Not bad. Staff friendly. Hotel clean. If your looking for a place to get a good night sleep it will be just fine. If your on business wifi not good. Food in restaurant average. (Get a sandwich not steak) if your looking for a hotel that has a good bar and TVs for sports not here. (No beer on tap anymore) one tv no sport packages. So if your on business I would recommend the holiday inn in wilsonville. But again if your passing through and need a night to sleep this will do. November 4, 2013
Rated 3.0 out of 5.0 by hier sind nur zahlende Gäste willkommen, Gäste die Ihre Punkte benutzen sind nicht willkommen da man ja nicht bezahlt Wir haben hier mit Clubpunkten 2 kostenlose Übernachtungen gebucht. Beim einchecken wurde uns gesagt das Clubmitglieder nur im ersten Stock beim Aufzug ein Zimmer bekommen. (Man hat dies uns natürlich in anderen Worten gesagt) Beim nochmaligen Nachhaken wurde dies nochmals bestätigt. Nachdem wir dann etwas gemeckert haben war dann ganz plötzlich doch noch ein Raum im zweiten Stock für uns frei. Meiner Meinung nach ist das Kundenverarschen. So ein Hotel sieht mich nicht wieder. Wasserdruck Dusche: ist noch in Ordnung, man bekommt die Seife in normaler Zeit wieder runter Zimmer: sind in Ordnung und sind sauber Betten: sind in Ordnung Hoteleindruck: ist in Ordnung Lautstärke: ist ok, man kann sogar sagen ruhig gelegen Parkplätze sind ausreichend vorhanden und kostenlos WLAN ist kostenlos und die Daten werden beim einchecken mitgegegeben Das Frühstück ist für die Hotelklasse ok. Gegessen wird von richtigen Tellern mit richtigen Besteck, nicht die Plastikvariante. Microwelle und Kühlschrank im Zimmer vorhanden, sofern man ein teureres Deluxe Zimmer nimmt Klimaanlage ist recht leise Pool ist vorhanden, wie bei allen HI recht klein Die Verdunklung des Zimmer durch die Vorhänge ist sehr gut Die für Clubmitglieder versprochene Zeitung wurde nicht geliefert, ist zwar für uns nicht von Bedeutung, aber wenn man es schon zusagt sollte es auch eingehalten werden. Dieses Hotel beteiligt sich am "GreenEngage" Programm, um den Gästen zu zeigen wie Energie und Müll gespart werden kann. Allerdings solange weiterhin Glühbirnen vor sich hinheizen und beim Frühstück Tellerschäumlinge, Plastikbesteck etc. benutzt werden, kann von Energiesparen keine Rede sein. Fazit: dieses Hotel ist absolut nicht empfehlenswert, denn hier werden nur die viel zahlenden Gäste geschätzt, treue Kunden wird das Gefühl gegeben nicht willkommen zu sein, da man ja kostenlos übernachtet. October 30, 2013
Rated 5.0 out of 5.0 by Very pleasant hotel, with nice complimentary breakfast. Very nice hotel. It overall was very clean. Hot tub seemed a little grungy along edges but think Lego Fest was going that weekend so might of just been extremely busy. Liked the restaurant for dinner. Very well priced and nothing outrageous in terms of price. The complimentary breakfast, included in certain room rates, was very nice. A lot better than some of the Holiday Inn Express hotels. As this is only a Holiday Inn the fact they had a breakfast was a surprise as only the Express brand has had them before with my travel across the US so far. October 22, 2013
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