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宾客评论

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评论
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
72%
推荐此酒店

整体体验

3.8

基于 1377 评论
72%
推荐此酒店

Ratings Breakdown

1377评论

  • 5 星级
    670
  • 4 星级
    265
  • 3 星级
    147
  • 2 星级
    142
  • 1 星级
    153

dirty and unfriendly

By

2020 五月 30

platinumelite

My tub was dirty. There was a dirty hand towel hanging on my shower curtain rod... The grass was 2ft tall outside and the parking lot was trashed. Not to mention the parking situation where you have to park and walk here is awful. The staff had an uncaring attitude about me being there.

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Staff is completely uncaring

By

2020 五月 25

My wife and I used this location last year during a trip to Cleveland Clinic. Parts of the hotel were being renovated, but the staff was terrific! We used it again a few months later. Still under renovation (different areas), but there seemed to be an almost entirely new staff and they were the complete opposite. They seemed to be bothered by taking care of the guests there, like we were interrupting them. The restaurant food quality was also way down from the first visit. We still decided to give them a second chance on his trip. The staff was still rude and uncaring. After a long day on the road, the last thing we wanted to do was go out again for dinner. We went down to the restaurant and found it closed. They said it hadn’t been reopened yet. We had already paid an extra $10/night to include breakfast (4 night stay). When asked about this, they offered to refund $10. No, we paid $40! It wasn’t until we contacted IHG directly that we were refunded that amount. Never again for this location!!!

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Dirtiest hotel I’ve ever been to

By

2020 五月 19

club

I made the reservation online only a few hours prior to arrival while we were traveling. Upon arrival the entrance and lobby should’ve been my first clue. Garbage outside and a filthy trash can in the lobby. I checked in anyway and went to the first room. I genuinely thought it had been marked off as clean but wasn’t. I called the lobby and we changed rooms. I am not sure which room was more filthy actually. Especially with Covid going on, clearly this hotel is not being cleaned even to a normal Holiday INN standard. We went back to the front desk and said we were leaving. The guy would not cancel our stay and said we’d have to speak to management about a refund. He left no notes that we left. A week later, no refund still after speaking with the manager several times.

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Quick Stay

By

2020 四月 30

Overall the hotel was fine, staff was friendly. The rooms are dated and the back lot had a lot of trash but it seemed like they were under staffed due to the lock down, I'm just glad they were open as I had work to get done in the area. It was a nice hotel overall and easy access to many places from the location.

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Convenient location

By

2020 四月 29

Terrible experience, heating was off. I had to get up to turn on heat the get up again to turn off! Didn’t get any sleep and we had a pretty stressful day the next morning at Cleveland clinic. Not happy that I was told someone would call me and it didn’t happen.

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Great services

By

2020 四月 27

Its was a alright stay i wish we had a microwave in the room also the other guest was loud and ghetto but overall a nice hotel. I wish the indoor pool,gym, and restaurant was open

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Good Things Overall

By

2020 四月 25

club

The bed was more than comfortable it provided a great sleep. I like that the room comes with the choice of either air conditioning or heat. The shower feels amazing.

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Not returning

By

2020 四月 09

club

Carpet wasn't vacuumed in my room, or not well. Worn spots on carpet.
Hallway was cold, 75% of hallway lights weren't even on.
Not the hotel's fault but parking is far away from elevator and I was on 3rd floor, ended up using the stairs and I have mild mobility issues.

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Terrible

By

2020 四月 07

Needs up graded and cleaned very dirty old fashion

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Good service

By

2020 四月 02

club

Good employees but the property has problems with beds, General property cleaning, drapes were in terrible shape, fix your bathrooms, and elevator sounded like it needed repair.

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Easy Stay

By

2020 三月 31

Above average hotel, and nice for the area. Was traveling through town for a conference. Had a nice stay

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Outdated

By

2020 三月 31

It was obvious when we pulled in the parking lot this property hasn't been renovated in quite some time. Unfortunately our concerns were confirmed upon checking in. The bathroom door handle was broken in our guest room and I was temporarily locked in but managed to escape. One positive was the incredibly helpful staff and the lone highlight of the stay was checking out.

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