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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 838 reviews
91%
Recommend This Property

Ratings Breakdown

838reviews

  • 5 Stars
    509
  • 4 Stars
    216
  • 3 Stars
    60
  • 2 Stars
    30
  • 1 Stars
    23

Comfortable hotel in good location

By

April 28, 2017

club

Overall this was a pleasant hotel in a lovely position on the River Thames. We had a good room, with a balcony looking out over the river, from which you could watch the rowers and the many swans, and had a nice walk along the river before dinner.

If there was a slight disappointment, it was with the choice and quality of the dinner menu and breakfast. We had hoped for a really good evening meal, as it was our wedding anniversary. Instead, it was an adequate but unexciting menu. The meal was fine, just not really what we'd hoped for, but in fairness we hadn't double-checked the menu online before booking.

We needed to be in London the following morning, and the hotel is well positioned to get to Reading Station, with its regular trains to Paddington. This was our primary reason for booking this venue.

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A great hotel

By

April 27, 2017

club

This was a great choice for breaking up a journey back to North Essex from Devon. My son loved the swimming pool and the breakfast had an array of hot and cold goodies.

The front of the hotel is on a busy road with horrible air quality but once inside the hotel everything becomes very tranquil with the rear of the hotel backing on to a lovely section of the Thames with swans and rowers bobbing about.

The staff were really friendly and took their time to make sure we were happy.

The aromatherapy kit on the pillow was a lovely touch.

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Superb location !

By

April 26, 2017

This hotel is in a superb location right next to the River Thames in Reading Berks. The service was brilliant and the room was quiet comfortable and clean. We enjoyed a really nice breakfast while watching the swans and rowers on the River Thames which was so nice to see. We would like to visit again when we come down to Reading later this year, and we can definately reccommend this particular Crowne Plaza Hotel.

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Best stay in Reading

By

April 25, 2017

club

Avoid the dirty, noisy town centre and head for the Crowne Plaza adjacent to the river Thames. Ask for a room that is away from the road and watch the swans and rowers glide by. The rooms are clean and comfortable, staff are welcoming and have pride in their hotel.

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Restful and helpful stay

By

April 24, 2017

club

We were staying to visit friends. We are both disabled and the staff were all very helpful indeed and made sure we were well looked after.

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Great hotel, comfy, relaxed and professional

By

April 23, 2017

club

Staying one night for business, everyone I spoke with was polite, professional and courteous. The rooms had all modern conveniences and were clean and tidy. I was able to get a great night sleep, and breakfast had plenary of choice, tasted great and was an ideal way to start a busy day. I would happily recommend this hotel to anyone.

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Great stay

By

April 23, 2017

club

We enjoyed our stay from arrival to departure.friendly staff and great service.

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Customer service inconsistent

By

April 22, 2017

platinumelite

Hotel is looking shabby with mess from local birdlife on approach path so suitcase wheels get covered.. not pleasant.
Some of the front desk staff very rude and obstructive, while others are pleasant and helpful. This needs to be fixed. Room ok but air con blows warm then cold air all night.
Breakfast good and staff pleasant and mostly attentive.
Missed wake up calls really irritating.
Requested room not available although assured it would be.
Basically the customer experience has deteriorated considerably over the last few months.

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Great Stay

By

April 18, 2017

club

Excellent suite with a view of the river. I enjoyed use of gthe pool and sauna. The resturant is a little open and not really to my taste

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Comfort and convenience

By

April 13, 2017

platinumelite

Pleasant hotel in convenient location. Useful hub when visiting or exploring the area

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Overall experience

By

April 11, 2017

Apart from a problem with the air conditioning in one of our rooms, we had a very enjoyable stay. The staff are all helpful and pleasant. The atomosphere is tranquil and relaxing. I would happily recommend the hotel to anyone.

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Good room, great river view.

By

April 10, 2017

club

Stayed 1 night and found it to be the perfect hotel for my needs.

Only improvement would be to the decor in the corridors (bit too dark) but the reception and room was great.

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