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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 962 reviews
90%
Recommend This Property

Ratings Breakdown

962reviews

  • 5 Stars
    576
  • 4 Stars
    247
  • 3 Stars
    69
  • 2 Stars
    41
  • 1 Stars
    29

Top class

By

October 16, 2017

Crowne Plaza Reading never disappoints. The staff are always attentive, friendly, professional and go out of their way to help in any way they can. Anything we asked for, eg a rubber mat for the over-bath shower or taxis etc was done quickly and with a smile.
The all-day menu is maybe a little limited - staying there for five nights meant we rather ran out of options. A daily special would have been nice. However, the quality, presentation and value for money can't be faulted. The bar and waiting staff are again professional, attentive and friendly.
We used the Club Lounge extensively - what a haven that is when the hotel is busy and well worth paying a higher room rate for. Great canapes and drinks in the evening too. The continental breakfast in there is also a bonus.
Good, comfortable rooms although for the first part of our most recent stay we had a continuous hum from equipment located nearby - not enough for us to ask for a change of room but a bit of a pain nonetheless. The room we were allocated for the second part of our stay was fine though and all previous ones have been.
The hotel is in a great location about 500 yards from the city centre and right on the banks of the Thames. A walk into the city or to the train station along the river is relaxing and there's a lovely river path leading away from the city upriver through fields. Beware though - a taxi from the town to the hotel costs about £3.50 but if you ask the hotel to book you one, their usual company charges £6!
Overall I would highly recommend this hotel and we will be back next year.

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Good location and comfortable

By

October 15, 2017

Stayed for 2 nights from 2-4th October. Location is good and the hotel is comfortable. Given the proximity to the major roads into Reading, it is relatively quiet inside the hotel.

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Great service from Reception Staff

By

October 14, 2017

Made to feel very welcome. Any request, no problem.
Will stay here when next in reading

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Bad nights sleep

By

October 04, 2017

club

Lovely staff member greeted us but bed was so hard hardly slept.. staff member was upset at the bar and felt sorry for her as no one else could serve .. breakfast was lovely but just wierd atmosphere and rooms slightly dated

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Fine Hotel

By

October 02, 2017

club

Well worth staying at this Hotel, good value. staff very pleasant and professional, room good, very quiet and clean. Restaurant very pleasant and food of a high standard.

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Great service and comfortable rooms

By

October 01, 2017

club

Short stay, efficient check in / out and friendly staff. Good food and great service in restaurant and bar area

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Perfect for business

By

October 01, 2017

club

Great room, service was second to none, breakfast was great

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Great hotel, noisy Saturday night though.

By

September 29, 2017

club

Hotel, leisure spa, staff, room and food great. Only issue was a Saturday night party being too loud and we were in a 2nd floor suite!

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Great service and great location

By

September 27, 2017

We arrived late after a long day and were made very welcome at check in and again later at the bar. The breakfast quality and variety and staff were each excellent. To walk out of the hotel and straight onto the Thames promenade was a wonderful experience. We enjoyed our stay at this hotel all round and would recommend the location for those connecting with flights from Heathrow airport. We were able to finish our visit to the UK on a high and will come back again when we use Heathrow on our next visit.

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Odd location - not good dealing with issues

By

September 26, 2017

club

Unhappy with how customer issues were resolved - felt strange hotel and not as friendly as others. Having said that bar waiting staff were very nice and approachable. Probably a location to break up journey- felt hotel missed ambience.

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Lovely hotel

By

September 24, 2017

club

Stayed here a few times now when im workjng away. The hotel is clean, rooms and nice and staff are friendly and helpful.

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Handy for Caversham and the river

By

September 20, 2017

club

Comfortable room, good breakfast and nice reception staff.

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