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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 442 reviews
81%
Recommend This Property

Ratings Breakdown

442reviews

  • 5 Stars
    241
  • 4 Stars
    119
  • 3 Stars
    46
  • 2 Stars
    21
  • 1 Stars
    15

我怀疑我住了一个假的五星酒店

By

April 28, 2017

入住当天天气很冷,我从深圳到沈阳一下飞机更觉得冷,当与年纪较大的母亲在酒店门口下的士后,本以为会有人在门口帮我们提箱子等其它物品结果门口附近的酒店人员视而不见。(因为是送母亲回家,在沈阳中转,所以带的东西很多)前台办理入住人员效率低,且当我询问相关积分换入住的政策时很不耐烦!酒店内遇到工作人员爱理不理!
停车场的保安更让人生气!因家里人开车过来接我们,所以把车停在了酒店的停车场,当离开时,保安态度非常不好,当快到路口时才告知,这个口不能出!
我不明白,同是一家酒店,怎么会差距这么大!
因为最近几天刚刚入住了西安大雁塔假日酒店(同是一家公司),这家酒店的服务非常棒,很多细节,让人感觉宾至如归!比如:
入口还没下车,已经有工作人员主动上前开车门,帮拿行李,提醒物品勿遗漏!
大堂柜台提供茶水
特别是我在大堂不小心掉了一片纸巾,大堂服务人员立刻捡了起来
行政酒廊,当我看书时,服务员马上调小了附近 电视的声音
因为两店对比差距巨大,所以今天才写此评论,希望沈阳的假日酒店能够加强管理,提高服务意识!

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完美体验

By

April 28, 2017

platinumelite

已经多次入住该酒店,也曾经多次评价这家酒店,但还是无法吝啬对这家酒店的感谢。前台将我的房间升级到了套房,很快就将水果送到了房间,为了我的方便还多送了我一张饮料券。尽管接待我的是一位新来的,但她的服务还是让我感受到了这家酒店的热情,以后还会回到这里。

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Aufenthalt über mehrere Monate

By

April 28, 2017

Mein Aufenthalt im Crown Plaza war war bei einem Zeitraum von mehreren Monaten entspannend, Unkompliziert. Die Mitarbeiter kahmen mir in allen Belangen sofort entgegen. Ich würde sofort wieder einschecken.

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服务有待提高

By

April 28, 2017

platinumelite

在网上看到了不少评论说有噪音,也有很多评论说安静,我觉得挨着北陵公园,以及一面挨着马路,我就理解成有安静的的房间和噪音大的房间,入住前是确认要安静的房间,结果还是没差别,戴耳塞睡觉的,早上耳塞掉了就被马路声音吵醒,第二天也没有续住。员工服务热情,但是需要进一步培训,不是特别专业。位置还可以,有点偏北但是打车什么的也方便。

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服务的主动性与意识需要更多的培训

By

April 21, 2017

club

一个酒店只是有硬件的服务只是完成了服务的50%,另外的50%的服务体验来自于人员的服务。现有的这个酒店的人员服务是与我对于“IHG"的服务质量期待有很大差距。

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会员服务一流

By

April 17, 2017

club

会员入住的感觉很好,主动提供欢迎饮料。房间虽小,但整洁有序。床过软,不适合我的个人睡眠需求。隔音略差,建议选择高层入住。

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环境很好

By

April 12, 2017

club

多次入住本酒店,一如既往的好,环境很好,服务很到位,餐食干净卫生,味道很满意,酒店整体性价比很高,应该有50个字了

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床铺舒适,服务一流。

By

April 12, 2017

club

在阳光明媚的春天里,入住沈阳皇冠假日酒店,让我感受到了春的气息,服务一流,接待人员热情大方,非常期待下次的旅程再次相遇。

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服务一流

By

April 11, 2017

员工非常专业、热情,入住及退房均受到了很好的礼遇。早餐十分丰富,可以满足我早餐的需求。一次很好的入住体验。

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硬件设施一流,服务一流

By

April 10, 2017

club

硬件设施一流,房间布置温馨,生活用品卫生整洁。服务人员热情周到,随叫随到,礼宾,前台,经理等都很专业。

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attentive staff

By

April 09, 2017

the check-in staff is so attentive and caring. during the check-in i talked about how to celebrate the birthday of our mom with my sister. Later when the bell rings, we are surprised by a beautiful birthday cake in front of us. My mom is so happy that day. Thanks Larry and Wendy for the gift.

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床铺舒适,服务一流。

By

April 05, 2017

总体很好,毕竟在沈阳,我一直住这家酒店,应该很多次了。我喜欢健身,所以可能对器械有些要求,见谅。

伙食等,很不错。我也很喜欢。

就是冬天难受,太热,我作为南方人,如果酒店能够在房间放一些加湿器,客户体验会更好。

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