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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.2

based on 471 reviews
80%
Recommend This Property

Ratings Breakdown

471reviews

  • 5 Stars
    251
  • 4 Stars
    127
  • 3 Stars
    53
  • 2 Stars
    23
  • 1 Stars
    17

环境优雅, 地理位置优越

By

June 26, 2017

club

地理位置不错, 周边商业环境尚可
空调不行
酒店服务人员总体水平一般, 没有其他酒店好
希望将来有所改善

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前台服务很好,值得推荐

By

June 26, 2017

前台服务很好,客房比较新,交通便利,离沈阳北站很近,周边吃饭地方也多,出差很方便。吹毛求疵一些,行政酒廊设在一楼大堂吧,大堂吧的服务人员对会员态度相当差,可能因为赚不到钱吧。

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服务热情周到

By

June 26, 2017

酒店服务到位,入住环境好,房间干净卫生,床铺舒服,经理和前台接待服务热情,早餐食物品质有待提高,特别是中餐口味和质量

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服务员工作准确性

By

June 23, 2017

platinumelite

工作人员因疏忽,给我开错发票,没有通知我的情况下就擅自把我的发票作废,又电话联系我,要求我退回发票,并且没有任何补偿。我还要自己承担寄回发票的快递费。

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空调不给力

By

June 20, 2017

来了几次,空调总是硬伤,希望可以改进。冬天来还行,这次夏天的体验不好,加上上次还没集中供暖还没开始前,来的体验,也不太好

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服务很好,硬件不错

By

June 19, 2017

platinumelite

入住过很多次了,每次来沈阳都住在这里。
整体的条件很不错,硬件和服务都很好。
离要办事的地方很近,出行也还方便,不过现在的沈阳堵车也比较严重。
今年貌似涨价了。

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奇葩的住宿体验

By

June 18, 2017

所有评价已经写在前面了。未清楚告知以及未经客人同意的情况下随便安排一间无障碍间给客人住,还说这种安排没有问题。酒店大堂咖啡厅那么多灰尘的桌子…种种一切简直无法相信这是一家五星酒店。在广州住的也是皇冠假日,比沈阳北陵这家强百倍。

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Peu mieux faire

By

June 17, 2017

L'hôtel est propre, il est moderne et agréable à regarder. Il se situe à proximité de toutes les commodites et à l'intersection d'un gros carrefour. Il pourrait être en tout point digne d'un Crowne Plaza si Les chambres étaient insonorisées du bruit extérieur omniprésent (de jour comme de nuit).
La literie est à la hauteur du standing de même que les commodites. En revanche, peut importe la température que vous souhaitez dans la chambre, Elle ne descendra pas en dessous de 27degres C.
Il en est de même dans la salle de sport. J'ai demandé a l'employée de la salle à descendre la température de 27C à 21C mais non même après 2j ça n'a pas changé.

Quand au concierge, son niveau d'anglais étant très limité, malgré tout ses efforts il n'à pu que me trouver un taxi. Pour le reste j'ai du me débrouiller.

Le wifi est génial. Pas de mot de passe Et super rapide!

Peu mieux faire Crowne Plaza.

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五星级酒店,不错的选择

By

June 13, 2017

各方面都不错,住宿舒服,服务好,相关人员培训到位,是我住过的五星级酒店中比较好的,地理位置也好,离辽宁大学近,交通方便,附近有不少好的饭店,再次去沈阳还会选择这家酒店,

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房间不错

By

June 12, 2017

前台接待人员热情,房间还不错,有问题也可以及时得到解决。就是酒店的自助晚餐不太理想,食物不够丰富,很多菜品都凉了,服务也很一般

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如何服务

By

June 09, 2017

作为一流酒店,应该尽可能考虑入住客人的感受,就算解决不了客人问题,也要尽可能沟通解释,别一副店大欺客的样子,否则,再忠实的客户也不会再住

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整体素质不错

By

June 09, 2017

club

办理入住时能够第一时间识别出会员身份,入住及退房办理比较快捷,客户关怀服务也做得比较好,性价比略低,其他方面都还OK。卫生间的门要改进,下滑道不能用

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