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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
75%
推荐此酒店

整体体验

3.9

基于 2568 评论
75%
推荐此酒店

Ratings Breakdown

2568评论

  • 5 星级
    1189
  • 4 星级
    581
  • 3 星级
    337
  • 2 星级
    228
  • 1 星级
    233

Very bad hotel

By

2020 十二月 05

The hotel was amazing only in pics
The rooms were dirty and smelly the bathroom door doesn’t close at all
Poor lighting in the bathroom
No soaps in the bathroom I’m had to get off the shower and go down to the recipients to get some because she couldn’t send somebody up to the room

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Thanksgiving Stay

By

2020 十二月 03

club

I have always in the past had a wonderful experience at this hotel ; however, this stay was not up to par. Ariel, Sara and a Carlos are AMAZING! However, one Guest Services employee, TIFFANY, is a HORRIBLE representation of the hotel and is very rude and smart mouthed. She has zero customer service skills! I picked up a nail in hotel parking lot from remodeling hotel is doing. She quickly informed me that it was not her problem and there is a sign posted in parking lot that it isn’t the hotel’s problem! I only asked for assistance to air it up to get it to tire place down the road. She was too absorbed in whoever she was texting on her cell phone to show any care or concern. Thankfully the nice lady that worked at car rental counter beside her helped me. I also watched her not help another guest and that guest checked out and found another hotel to stay in. Tiffany’s lack of guest services and focus on her cell phone is costing the hotel money and guests. I will be staying at resort at Universal for my New Years trip. Very sad and disappointing as this has been the only hotel we would consider staying at for over a year!

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Family vacation

By

2020 十二月 03

club

We got a 2 bedroom suite. We arrived late after leaving the park we were ready to go to our room and relax. Our sleeper sofa had no sheets or blankets. Our master bathroom was nasty!!!! Qtips left on the floor from past guest and the ceiling in bathroom and tiles in the shower had mold growing everywhere. We had no cold water in the shower so I had to call the front desk to report. The line stayed busy, I could never get in touch so I had to go downstairs not once but twice because the lady at the desk said someone would be right up and we couldn't leave without getting showers so our next day at the park got ruined because of the delay

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Excelente servicio

By

2020 十二月 02

El hotel tiene muy buena ubicación si quieres visitar los parques de Orlando

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Cheap and it shows

By

2020 十二月 01

club

We walked in to complete renovation of the hotel. Our room was smelly, had stains on the beds, and possible black mold in the bathroom. The shower curtain wasn't long enough to contain the water in the handicapped shower, therefore rendering us "towel less" due to having to mop up the floor. Pool towels weren't available and when staff was asked about it, snapped that we had to use our room towels. Again, leaving us no towels. Trash was not picked up from outside the room.

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Room cleanliness

By

2020 十一月 30

The hotel is in under renovation, the room was dirty, the rug has a lot of dirty spots, the smell of the room wasn't clean.
We asked to change the room, but unfortunately the hotel was fully book.

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Not Pleased

By

2020 十一月 30

I realize due to COVID-19 things have changed and they are doing renovations at this location, but they have more problems than renovations and COVID. Our room was a suite, while the bedding was clean, living room area was not very clean, bathrooms were okay but we had to get bath towels, hand towels, bath cloths and bars of soap from the front desk. Our room was rated to sleep 8 people and we had 4 bath towels, 2 hand towels, no wash cloths and no bars of soap. The room had a sleeper sofa but they did not provide sheets, blankets, or pillows. When we checked in the front desk informed us there would be no house cleaning, again I understand due to COVID, but they should, at the least, pick up the trash from the room on a daily bases. I had to use trash bags I brought form home for trash, since the hotel only had very small bags and gave us 2. Then we had to sit trash in the hallway for it to be picked up. Also none of the plugs in the lamps worked. We have stayed at other IHG property in this area and were very pleased. But this stay was very disappointing, I should have paid closer attention to other reviews.

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Don't let the cheap price fool you

By

2020 十一月 30

Let's be honest. There is nothing more annoying than finding a cheap room and then being told there is a $17 parking fee. Just advertise the price up front.
The carpet was stained, the room outdated. Outlets didn't work, the inner curtains were missing which allowed sun to pour into the room.
I was not welcomed as a IHG member

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Buen lugar y cómoda habitación

By

2020 十一月 27

Un gran lugar cercano a lugares de entretencion y otros

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Mi peor experiencia en Holliday

By

2020 十一月 27

Todo mal sucio por todos lados ruido sin respetar sueño no silla en la recepción cosas rotas sillas sucias en la piscina todo fuera de lugar no cambio de toallas hasta tuve que comprar papel para el baño y jabón todo muy mal se que la remodelación es necesaria pero ignorar al huésped está muy mal insectos y mal olor no no tiene que ver con remodelación me cobran estacionamiento y mi auto amanece todo sucio de pintura una locura no señales por donde entrar etc

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Overall Stay

By

2020 十一月 25

Shower head was broken, smell was not great, A/C broken

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Overnight stay

By

2020 十一月 23

Refrigerator in room was non-functioning, Multiple renovations are in process

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