 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.3
89%
Recommend This Property
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Someone Is Not Doing Their Job
ByTraveler Neil
24 July 2017
Traveler with Spire Elite status. IHG profile specifically lists high floor room away from elevator (quiet area). I was put in room #201 which is directly adjoining the elevator bank on floor #2. Had a beautiful view of the roof of floor #1 with the air vents and handlers along with the resulting noise. Terrible night trying to sleep. Was treated less than cordial at the front desk and was basically told to take it or leave it regarding the room. Someone is not doing their job at this facility lining up preferences for the chains elite travelers. This stay alone is making me consider switching loyalty programs to a competitor. I will never stay at this facility again and already have reservations back in the area. Best wishes for others. Maybe just the luck of the draw but with a little bit of preventative action it wouldn't have happened.
No help
ByHanfordMama
24 July 2017
Stayed at this hotel, we were on a family vacation and they seemed that they were to good for us. It seems to be more of a business hotel then family friendly. Took us 30min to find or room thanks to the front desk not telling us the correct location. Asked for towels for the pool didn't happen for kids had to walk wet from the pool to the room. Definitely not enough staff on duty for the front desk. Had to wait in line for 45min to check in. I can see this being the case in Vegas but not in Burbank. I will never be going back to this hotel.
Good value for the money
ByJane
24 July 2017
A comfortable hotell with good service. Near to good resturants and other services.
Nice
ByBs59
22 July 2017
Didn't expect Burbank to be so nice. Hotel was quality. Close to nice shopping and dining around. Clubs etc. Would recommend
Excellent location and property
ByAddu29
20 July 2017
I enjoyed the stay and location. Very good price for the best quality.
GREAT BED/PILLOWS!!
Bycatherine
20 July 2017
This is a great hotel and location. Centrally located to downtown Burbank and just off the freeway. Very Quite, and I felt very safe as a single woman. The room was clean, the bed was comfy, my only complaint would be the bathroom lighting is VERY dark.
Great Experience!
ByKBAR
19 July 2017
Our stay at this holiday inn in Burbank was wonderful!
Comfortable rooms, friendly staff, very clean!
Everything went very smoothly and we will definitely stay again.
Great staff and good location
ByGA75
18 July 2017
Loved the friendliness of the staff egar to help. The location was good able to walk to strip mall 3 blocks away and other restaurants.
Good location
ByLilian
18 July 2017
Travelled to California from Phoenix to visit a few theme parks. Although we had some trouble actually purchasing the tickets from the hotel, the overall service was good and the stay was nice and comfortable.
Great service all the way around.
ByElie2017
17 July 2017
Quick and easy check in. Friendly and helpful staff. Bedrooms were great. Bed was comfortable. Felt very well rested in the morning. Check out time is 12pm and it was perfect.
Near Universal Studios
ByGamaliel
17 July 2017
Loved the hotel. Close drive to universal studios.
Nice Hotel/Terrible Food
Bybjh541
17 July 2017
The hotel was nice, nothing too special, was clean and convenient. Great location to downtown Burbank, lots of places to eat. It would be a good idea to get out and walk a block or two to eat. The food at the hotel restaurant is terrible. The breakfast buffet was over priced, waffles and pancakes hard as a rock, eggs over cooked, hard and dry, cottage cheese tasted like it had been out for days. Dinner was just as bad.