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Rated 4.2 out of 5 by 324 reviewers.
Rated 4.0 out of 5.0 by personal agradable y habitación confortable personal muy agradable , habitación confortable y buena ubicación. June 15, 2016
Rated 5.0 out of 5.0 by location and staff Convenient to a train stop. Nice surrounding and easy to get around. Helpful staff. June 14, 2016
Rated 5.0 out of 5.0 by Buena atención del personal Hotel centrico, tranquilo y de excelente atención admite unos buenos paseos por los paseos del rio en definitiva un buen lugar donde disponer de muchisimas opciones June 7, 2016
Rated 4.0 out of 5.0 by Great hotel overall Everything is good except the internet facility. For a modern hotel the internet is rather slow (as compared to other Holiday Inn hotels I have used). The main problem is that it is impossible to download emails using emails apps on the phone tablet. This seems to be an issue with the hotel's router settings. I have stayed here many times and it is always the same. I did not have this problem in other Holiday Inn hotel in Spain. To get my emails I had to make a connection via my 3G phone. This really needs to be fixed as it will deter business guests. June 7, 2016
Rated 5.0 out of 5.0 by Habitacion tranquila y comoda Mi estancia fue corta pero me pude relajar lo suficiente en la comodidad de la cama y no de escuchaba trafico de noche a pesar de estar en un avenida de gran circulación. Utilice el servicio de habitaciones y me llego la cena a su hora y caliente. June 6, 2016
Rated 3.0 out of 5.0 by Lamentable atención cliente A la hora de realizar la reserva la respuesta fue inapropiada , básicamente fue no funciona el sistema búscate la vida. A la hora de registrar la entrada, mis datos después de 5 años de acudir al mismo hotel fue: no tenemos sus datos. Hace un mes que estuve alojado. La respuesta fue "la ley ....., necesito su DNI" en un tono fuera de lugar y sin educación. June 6, 2016
Rated 5.0 out of 5.0 by Conventient location Hotel is next to the Piramides train station coming from the airport online C1. We were expecting some noise from the train station but it turns out to be very quiet. The train station is located deeply underground. Hotel is close to various attractions in the old town area. There are a few supermarkets open late in the evening too. May 28, 2016
Rated 3.0 out of 5.0 by Needs some improvements There are nicer IHG properties in Madrid than this rather mediocre spot, but it is still good enough for a stay if none of the others are available. Despite being outside the historical center of town the hotel is located directly in front of the cercanias train line, allowing quick travel to the center, the airport, or anywhere else one may need to go. The suite to which I was upgraded as a platinum member was in dire need of repair or refurbishment. The bathroom was the same size as those in an average room and was equipped with standard (not suite-level) amenities. I was thankful for the working air conditioning, though it was rather loud as it sputtered through the night. The worst part was the barely functional Wi-Fi. Having said this, the staff was very friendly and professional. Everything was clean both in the room and within the hotel property and the bed was comfortable enough to rest well. May 28, 2016
  • 2016-06-23 T22:22:58.600-05:00
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