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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
85%
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整體經驗

4.2

根據 935 評論
85%
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Ratings Breakdown

935評論

  • 5 星級
    526
  • 4 星級
    236
  • 3 星級
    72
  • 2 星級
    65
  • 1 星級
    36

Disappointed stay in Fairlawn

By

12月 17, 2021

Love IHG with great experiences. However, I was given a room on the first floor for convenience and after driving all day I just wanted to rest. The room smelled of old cigarette smoke, but I thought I'd get over it. But I didn't. Heater controls in room didn't work properly. If you used the heater you could only get full blast heat. Temperature controls did not work, so when the room got hot you needed to turn the heater off. When the room became cold thru the night the heater had to be manually turned on, and repeat this process many times. The shower was very slow to drain. To use the shower I would be standing in several inches of water.

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gfr

By

12月 01, 2021

platinumelite

have stay there 4 to 5 times. staff is very good .

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Great night as always !

By

11月 23, 2021

Perfect as usual ! Room clean as usual ! Friendly staff as usual ! Well lit parking lot as usual !

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Nice

By

11月 21, 2021

This hotel is clean and comfortable. The staff are are very friendly and helpful

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Good Service and Comfortable Bed

By

11月 09, 2021

I enjoyed my stay at the hotel, however I wish we have for towels and coffee in the room instead of tea. Overall I will be back...

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disappointing cleanliness of room

By

10月 27, 2021

platinumelite

My husband and I have been staying at this location since 2009 while visiting family in Akron. We enjoyed the location and our staying experiences until our most recent stay. We checked in and were told our king room was not ready but we could have a 2 queen room so we opted to change our reservation. The bathroom was disappointing. Shower curtain liner was mildewed and the tub drain did not drain well. We reported this to the front desk and when we returned the tub stopper had been pulled up but that did not fix the problem. The shower curtain liner had been removed but not replaced. Upon check out we reported the issues again. The staff seemed concerned and willing to help to resolve the issues. It was just disappointing from all our previous stays.

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Breakfast

By

10月 27, 2021

Breakfast stuff was friendly and helpful. But the choices could be increased. For instance, there is no bagel, no banana and no yogurt.

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Great room

By

10月 26, 2021

Very clean and great staff! Would stay again. Lots to do in the area to keep busy for a weekend.

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Sort of safe

By

10月 24, 2021

club

I liked that there was always someone at the desk however no one stopped me to see if I was a guest of the hotel or my quest. I saw three different desk attendants and two of the should have asked me for ID.

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ok in a pinch

By

10月 23, 2021

club

hot water would not stay consistent, curtains were ripped, pillows flat, rusty water, limited plugs, felt like we were on the road itself with all the noise

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Ye

By

10月 21, 2021

Very clean customer service and staff was very professional and pleasant

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Needs updating

By

10月 07, 2021

Let me say, the staff were friendly and helpful, they were the best part of the stay.. The lobby and bar area look nice. But the guestrooms......we found pretzels and popcorn from a previous guest on the floor, next to the night stand. There are 2 seperate areas of damage to the ceiling, one in restroom. The one in the main area appears to have mold growing in it. Of course, this is located just above the air conditioner, so it is effectively blowing the mold around. The leaking in the bathroom had been painted over.

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