 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
|
Open Gallery
Overall experience
By
May 27, 2022
My experience was wonderful. The facility was very easy to find centrally located with plenty of food establishments near by. The facility was very clean, the staff was friendly and engaging, answered my questions with personality...not just drones working a job.
Stained pillow case, noisy hvac, broken shower faucet
ByPast member
May 22, 2022
Have stayed here previously, but not for several years. Property has taken a major turn for the worse and has obviously been neglected for refurbishment
Great, easy, clean
BySpkrFrDead
May 16, 2022
Clean room, easy check in and check out process. Right by the park which was the reason we stayed at this particular hotel. The location was great and easy to get in and out of the hotel.
Easy check in and relaxing stay
ByKarateFamily22
May 09, 2022
Upon arrival late in the evening, it was not an issue and the staff was friendly and efficient with check-in. Stay was pleasant. Other guests were friendly. Stayed here many times over the years and even in these trying times, they still maintained a well run facility.
Breakfast
ByLAM22
April 26, 2022
Lacks variety. Same breakfast everyday. No fresh fruit options. No toast.
Location + a Great staff = Loyalty
Byjulian
April 24, 2022
Although I have to travel to Gurnee for work the staff make my trip and tasks i have to complete not only bearable but they go out of their way to make each stay a great experience.
Not only would i recommend this location but its because of this great staff i go out of my way to choose the IHG brand for my leisure travel i must admit that the team in Gurnee has set a high bar.
Awesome Staff
By
March 21, 2022
The rooms were nice and the staff are wonderful. It really feels like the staff breathes life into this location. I felt confident that if I needed anything I would be well taken care of.
No clean coffee maker in the room & No coffee in the lobby
ByCornHusker
March 08, 2022
The coffee maker in the room was not cleaned. The water fill reservoir had dirt and dust in it. I went down to the lobby in the morning hoping to get some fresh clean coffee. I was told that I had to buy coffee from the lobby buffet breakfast. All hotels I stay at normally have free fresh coffee and a or clean coffee machine in the room with bottled water to make coffee.
family
Byjulian
December 15, 2021
staff is like my family away from home always pleasant and courteous and address any issues I may have to ensure my stay is comfortable
Very Nice
ByLooking for a nice time
December 06, 2021
Very nice and clean........................................................................................................................................................................................
Made my stay with my boy amazing
ByBeth
December 01, 2021
I picked my son up from Navy bootcamp for the weekend and asked for an upgrade so we had room and they put me in a small apartment!!! I was so thankful!!!!
Bad bath tub. Water won't go down. Moved from Rm 327 to Rm. 421
ByRoger
December 01, 2021
Beds were comfortable, the rest are alright except the bath tub and the moving from room to room. Very inconvenient for our plan of relaxation.