 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.2
87%
Recommend This Property
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Great Service
Bymarinemom2011
August 11, 2016
Tim the Supervisor, Eric, Sarah and Rose in Reservations, and Tony the Office Manager deserve recognition for the wonderful service the provided to guests.
Great experience
ByDefHarvey
August 08, 2016
Everything was great. Breakfast was good but wasn't complimentary like other chains. Pillows were really comfortable and so was the bed. Bathroom was clean and place had a nice new look to it.
No hot water
ByShane70
August 03, 2016
We had no hot water, as did an entire half of the hotel. while we visited. we had to shower in other empty rooms which was very awful as we had 2 8 yr olds with us. Other than that it was a great hotel.
no hot water
By
July 31, 2016
the hot water heater failed after 2 out of 5 nights, it took 3 2 days to fix
Pleasant Surprise
BySayNguyen
July 28, 2016
We had a great experience at the hotel. The level of customer service was top notch. For example, when the shuttle was running late, the manager apologized for the inconvenience and even took it a step further and drove us to the location. The facility was pretty clean and during our stay, they were repaving the parking lots (which was a good sign because it showed that they maintained their property). I highly recommend this location for others who are looking for a place to stay near Six Flags Great America.
Great Hotel!
ByMCMENDY!
July 22, 2016
The hotel and staff are top quality and the food is very good.
Horrible experience
ByTUMI2014
July 21, 2016
The staff at this hotel are nasty, rude and we were treated very poorly The manager Tony, was by far the worst ever. We were moved from one room to another and the second room had a clinking sound like banging on pipes for 3 days and nights straight. Tony and the housekeeping manager also walked into our room without permission. This hotel is horrible. Not managed well at all. The girls at the font desk were texting and talking on the phone. I will not go back
Nice place minutes from Six Flags Great America
ByOshkoshchris
July 20, 2016
Nice hotel. Very comfortable beds. Free shuttle to Six Flags.
Family Trip to Six Flags
ByBN_495
July 20, 2016
Hotel is very nice with clean, comfortable rooms. The shuttle to six flags is a very nice option & saves on parking fees for the day there.
The staff was very friendly and helpful at check in and check out.
There is a sign up sheet for the shuttle that you'll want to sign up early the night before if you want to be on the 1st shuttle. in the afternoon/evening it has hourly return trips & was within 10 minutes of the top of the hour.
The breakfast menu & buffet were decent but not great for the price. The food I had at the restaurant was better quality for the cost..
Friendly, nice, clean but unpleasant stay
ByMilwaukeeAnon
July 20, 2016
Checked in early but put in least desirable room in hotel (117). Theres no number on the door or wall so it was frustrating to find (numbering of other rooms was odd, or I would have figured it out right away). Walked around like an idiot until I just tried the unmarked door and my card worked. Utility rooms are identical so I wasnt trying all the doors. Anyways, that kinda made me mad as to why she gave me that room when there were many others available for rental and were cleaned. There were two wedding parties going on, but this room was RIGHT at the way from the lobby to the entire floor, next to the bathrooms and everyone was loud including kids running around and screaming at 3AM, staff desk is 30 feet away, no effort was made to curb the noise that went on continuously. Rooms werent large but were clean, beds nice, 4 huge pillows and they gave me extra when asked within 5 minutes of check-in. Restaurant has TVs in EVERY BOOTH, which made it a bit annoying (is this a sports bar?). Wait was long for food but understandable as we were in a huge group. Food was good but nothing spectacular nor special. Good portions. Price not bad for a hotel where the Chef is rumored to have White House culinary experience. Specialty drinks looked great. Rest further disturbed that night by paper-thin walls but most of the noise was from the hallway - you can hear people whispering in the hall even with the air conditioning on. Checkout was bad because theres only one person at the desk. I couldnt get a receipt or mention any annoyances or verify my rewards card was used, waited 10 minutes but had to go. Internet was completely insecure and the password changes only weekly
great experience
ByJlab7
July 12, 2016
Great stay on short notice. We had booked a room at another hotel nearby. When we checked in. That hotel was dirty and smelled of smoke. My wife refused to stay so I called the Holiday in at Gurnee Mills and they had a room available. The process was quick and we were in our room in twenty minutes from the time we called. The hotel was Clean and smelled fresh.
Great stay
ByMarkWi999999991
July 11, 2016
Nice clean hotel located very close to Six Flags, shopping and restaurants.