Rated 4.3 out of 5 by 262
Rated 2.0 out of 5.0 by LisainAR Disappointed Staying Here Again
At check in, there was a line of 4 ahead of us while 2 others were being helped. It took over 20 minutes to check in because of the problems (I guess??) the 2 at the desk where having. One of the groups ahead of us in line (2 people) were checking in while about 6 or so others walked in and said "we are with them" and were also checked in, rather than having to stand in line. We were next in line when the person at the desk called over 2 others not standing in line (standing to the side) to help them ahead of us. The rate was high for the weekend (I have paid much less at this hotel), but decided to include breakfast to save time. It's an awful breakfast. Food quality was horrible. Eggs were inedible and we ended up going outside the hotel for breakfast even though I paid an increased rate to include breakfast. We have family in the area and stay at the hotel when we are in town, but I think we have stayed at this hotel for the last time. Although it's more inconvenient, we will stay in Libertyville, Deerfield or Lincolnshire. These aren't the first issues we've had at this hotel...it was the straw that broke the camel's back.
May 18, 2015
Rated 5.0 out of 5.0 by A-A-Ron Nice hotel
Hotel seems newly renovated inside. Common area is nice. Rooms are what you'd expect from Holiday Inn. The staff was friendly enough and helpful when I had questions. Didn't use the pool or fitness center so can't really comment on that. Overall good experience.
May 15, 2015
Rated 5.0 out of 5.0 by Jess05 Great service
A group of us stayed at the Gurnee Convention Center for a Tough Mudder event. We were very dirty and muddy after the race and tried to hurry back to the hotel before check out to get a shower before making the three hour trip back home. We arrived back to the hotel right when we were supposed to check out. I asked a gentleman at the front desk if he would please extend our check out one more hour so we could all shower. He was gracious enough to allow it. We were all so thankful. Thank you!
May 14, 2015
Rated 4.0 out of 5.0 by tdh71 Hotel Stay
Our team stayed at this hotel and they all had a great time with lots of room to hang out.
May 11, 2015
Rated 4.0 out of 5.0 by mej1947 Good Hotel
A Typical Holiday Inn, bedding is excellent which is why I stay there. Save your money and go across the street at the McDonalds for Breakfast, but other then that, the value was good.
April 27, 2015
Rated 5.0 out of 5.0 by erccarter Great Experience Overall but BYOB
This is a very pleasant and comfortable motel. The staff were very friendly and efficient and the rooms were neat and clean. Our breakfast was outstanding and we appreciated the specialized service we received from the chef because my daughter is gluten intolerant so they made her scrambled eggs without batter mixed in. I appreciate the way Holiday Inn changed our reservation at the last minute so we could be closer to our destination. Our only disappointment was that there was no bartender on duty but the bar appeared open. We waited for a few minutes with some other patrons and finally left. The bartender may have been off duty or called away for some reason but we felt there should be a back-up bartender.
April 20, 2015
Rated 5.0 out of 5.0 by Big E1 Great bed
Great time of rest. the staff was attentive and provided all my needs
April 18, 2015
Rated 5.0 out of 5.0 by aggie15 Very Accomodating
It was a blessing to stay at the Holiday Inn at Gurnee. What was especially appreciated is the shuttle to and from our conference location. Not having a rental car---this was perfect. The staff was very good. I especially want to commend a gentlemen who seemed to be serving and caring for the guests in the restaurant and breakfast area. I think his name is Mark ? Excellent job of making guests feel special.
April 15, 2015