Rated 4.3 out of 5 by 115
Rated 2.0 out of 5.0 by BGD2308 What an Anniversary
I reserved and received confirmation for a King Bed several days in advance. Upon arrival and check-in for the room I was notified I was bumped from my room by rewards members who arrived prior to me. I was offered drink tickets and breakfast as a consolation for getting bumped to a double full size bed.
Secondly - The hotel clerk kept mentioning the special events that appeared to be the priority to the hotel that evening. It was a special event for me and my wife as we were celebrating our wedding anniversary. We were not notified at all prior to arrival that the room I booked and paid for was not honored.
Thirdly - Upon arrival to our room of the two double beds the bathroom had several hair clusters along the base board (I can submit pictures). In the beds we found several hairs as well. With a full day of travel and activities this is not the quality or service we expected. At 8:00 pm in the evening it is not ideal to begin searching for a new hotel as well.
July 2, 2014
Rated 4.0 out of 5.0 by Melly K Great Location and excellent front desk service!
We have stayed at this property many times - always have great service. Property is always clean and kept up - plus a great location and close to everything! Had a small hiccup with the bar service but wouldn't stop me from coming back.
July 2, 2014
Rated 5.0 out of 5.0 by momag4 Feeling at Home Away from Home
My stay was very comfortable and relaxing. Indeed the mattress was comfortable because I did not have my usual back pain. I attribute it to my comfortable, well made bed! The staff was so very friendly, each person I came in contact with related to me with a great attitude and willingness to help.
June 24, 2014
Rated 5.0 out of 5.0 by Wraith A break from the norm!
Hotel is great for a break from the hectic! Close to shopping, entertainment and easy to get to. Hotel is clean, comfortable and the staff is ready to help.
June 24, 2014
Rated 5.0 out of 5.0 by DaveMHotelGuy Great Place!
I highly recommend this hotel. Very convenient if in you are having family or business visits in the area. Nice staff, felt very safe, and lots to do around hotel. Easy in and out, too.
June 23, 2014
Rated 5.0 out of 5.0 by Live77 Gospel Minister
Front desk staff friendliness, comfortable bed and great breakfast.
June 22, 2014
Rated 4.0 out of 5.0 by H202 Great breakfast
Clean, friendly staff. Excellent breakfast buffet.
June 20, 2014
Rated 5.0 out of 5.0 by Rooster183 After a long day at Great America
This hotel was the perfect place to unwind with the family after a full day at the local amusement park. Rooms were very clean and comfortable. I couldn't believe our boys even hit the pool before retiring. Everything about this place was a plus. Breakfast in the morning at the hotel restaurant was outstanding. Would definitely recommend staying here.
June 19, 2014