Rated 4.3 out of 5 by 127
Rated 2.0 out of 5.0 by Petherick simon
Restaurant closed and bar to busy to get a table. Staff not particularly helpful in giving me other options.
March 26, 2015
Rated 5.0 out of 5.0 by BIJU58 GREAT SERVICE
GOOD TO HAVE SELECTED THIS PLACE IN MADRID.
THE SERVICE AND AMBIANCE WAS GOOD AND COMMENDABLE. CENTRALLY LOCATED.
March 23, 2015
Rated 1.0 out of 5.0 by sanb11 Terrible service
1. Wifi connection does not work in room.
I complained multiple times, they didn't bothered to fix it.
They didn't changed my room either.
The only solution they offer is to come to frontdesk and check your internet there. At frontdesk , the internet works because there was wifi signal, but at room there was no wifi signal.
2. Utensils used in breakfast buffet were not clean.
I ordered tea in morning , after i drank half of it, i try to open the kettle to see what tea they used. i was surprised to see it was not clean from inside and had some black sport on kettle. Looks like it was not washed for a while
3. We asked to call a taxi for us in morning. As there was no person to manage taxi at front gate, people steal the taxi and go.
It was very frustrating experience.
4. I asked for if there is shuttle service to airport. They conformed there is. but When i ask , can i use it. They told me its out of service. How good is a shuttle service if it's out of service.
March 22, 2015