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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.6

based on 933 reviews
91%
Recommend This Property

Ratings Breakdown

933reviews

  • 5 Stars
    669
  • 4 Stars
    176
  • 3 Stars
    44
  • 2 Stars
    21
  • 1 Stars
    23

Falta de mantenimiento

By

October 18, 2019

platinumelite

Me extraño que un hotel Holiday Inn tuviera estas areas de oportunidad. Tengo muchos años prefiriendo hoteles IHG y en esta ocasion Holiday Inn Coyoacan me dejo mal sabor
Puerta de regadera cayendose, mal olor en el piso, como a orines, Pantalla de TV con fallas....en uno de mis hospedajes anteriores en recientes tres semanas (este es el tercero) desafortunadamente el restaurant del hotel no me expidieron factura por un consumo y simplemente me dijero que su portal no funciona y no podian hacer nada por que no sabian cuando lo iban a arreglar, que pudiera tardar 3 semanas u mes o mas. La respuesta mas irresponsable y sin un minimo de compromiso para con un cliente y creo que para con todos los clientes. Definitivamente no solo no recomendare este Hotel en especifico, sino que no lo volvere a considerar para hospedarme y esto aplicara para compañeros y colaboradores. afortunadamente hay mas opciones IHG y soy un convencido de la marca. Gracias por su atencion

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