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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 429 reviews
91%
Recommend This Property

Ratings Breakdown

429reviews

  • 5 Stars
    286
  • 4 Stars
    88
  • 3 Stars
    26
  • 2 Stars
    18
  • 1 Stars
    11

Good

By

April 28, 2017

club

For a basic level hotel, this was OK, clean and convenient. Parking is an awkward layout. Front desk staff was not particularly accommodating in making a change to the stay. Breakfast leaves a bit to be desired.

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Hotel Customer Beware

By

April 26, 2017

club

This was a horrible experience and my family and I may never stay at another Holiday Inn Express and Suites hotel again. The hotel had someone named Randy that lived in the hotel and he walked around like the hotel customers were an interruption and that the hotel was his personal living residence. No shoes on going through the lobby etctera. Very unprofessional for a hotel and very unnerving and could not RELAX as we felt like we were always in the way somehow? He would often times look at us and smirk and whisper with the front desk hotel staff. I also went to the front desk on the evening on Saturday, April 22nd to get a recommendation for somewhere to eat dinner. After getting a recommendation from the front desk staff, her name was Anita, my family and I proceed to go out to eat. Only to show back up to my hotel room to a blinking light on the phone with a message from Anita at the front desk teling me that Randy has a room next door to ours and he is complaining about noise. So, after hearing the voicemail, I went to the fornt desk to explain to Anita that my family and I had been out to eat for the last two hours and that no one was in our room at 6:35pm when you called to leave the voicemail about a complaint of noise and to inform us that we would be kicked out of the hotel room if there was another complaint. Anita was not friendly or helpful in anyway and basiclly told me that Randy was a live in maintenancde guy and that if he complains again we are gone. Not sure what is going on here, but very disturbing. I asked Anita if anyone had come to our room to check on the noise prior to calling and she said no. It seems like this would have been the forst logical step when there is a noise complaint and then Anita would have seen there was no one in the room at the time of the complaint. Anita, who seems to be very good friends with Randy was fosuced in kicking us out. Not worried that we were paying cutsomers and had not been around for the past two hours. Anita also made the mistake of thinking she had hung up the phone when she called our room to leave a voicemail but she did not, and you can hear her and Randy talking away and laughing as she tells him again that she will kick our butts right out of that hotel if he complains again and they are lauging away. I have also copied a recoding of the voicemail with my phone and I am thinking abnout starting a social media campaign with the audio. Lastly, I did call on Monday, April 24th to talk with the manager of the hotel, But unfortunately, I was poilitely told she was out to lunch and I could leave her a voicemail. I did leave her a voicemail and as of this letter I am writing I have not heard back from the manager.....

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Read previous review

By

April 26, 2017

club

Bed was comfortable. Read other review I wrote about the stay. And about the problems I had with staff and other guest that surrounded my room.

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Modern and clean

By

April 25, 2017

Room was quiet and well kept. Bathroom was properly stocked with towels and toiletries.

The only change I could possible suggest would be black out curtains to fully cover the rooms, especially on the side that faces the sunrise.

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Clean and safe

By

April 15, 2017

platinumelite

I would stay here again. Nice place. Convenient location. Clean and well kept.

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Comfortable beds, very convenient and nice staff.

By

April 13, 2017

club

I enjoyed my stay here. I was in town from Baltimore for my sons senior prom. It was perfect for us. I loved the bathroom and coffee!

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Great service, room to warm

By

April 06, 2017

club

Our room was TOO warm. We set it at 65 and it was way too warm.

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York

By

April 03, 2017

club

Good place to stay for business trip. Ease of access to travel.

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Comfortable room, great staff

By

April 03, 2017

club

Very happy with the room and amenities. Staff was friendly and accommodating. The open breakfast area was ok for bagels or muffins but the cooked egg wraps were horrible.

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poliet staff members --delicious breakfasst offerings

By

March 30, 2017

club

Clean hotel -attentive staff- adequate parking -issue with bill promptly resoled

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Great staff

By

March 30, 2017

A great facility run by great people! We will stay here again when visiting York.

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David from Beaufort

By

March 28, 2017

club

Great service nice room, the only bad thing I could think of is the orange juice is a little too watered down

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