Rated 5.0 out of 5.0 by Hailey Wonderful visiting your hotel.
This is the second time I have stayed at a Candlewood Hotel (Dallas and Austin) and I Love and Enjoyed both times. Your staff is very friendly , polite and very coopertive with our needs. I recommend it to everyone that ask me where I would stay.
THANK YOU for being there for us!
April 24, 2013
Rated 5.0 out of 5.0 by RDSNIAH Great location & Room
As a Gold Elite Priority member, I was delighted by my room upgrade. I love the view onto the wooded area behind the hotel. They have a great area to walk your pet. Staff is friendly and helpful.
April 6, 2013
Rated 4.0 out of 5.0 by RDSNIAH Great Location & Rooms
This location is great for a business traveler doing business in NW Austin. The rooms have been remodeled and meet all the needs of a business traveler. I also like the pet policy and dog area.
February 4, 2013
Rated 4.0 out of 5.0 by LG00 Good overall but bad quality internet
Overall my stay was great. Just two things the hotel should improve:
1. Internet connection:
- quite slow at times
- connection dropped too often
This makes it a bit difficult to use the hotel's internet connection to work
- The room was clean in general, but after I dropped something and looked for it, I found (several) raisins (!!!) in the floor, obviously a previous guest
January 21, 2013
Rated 5.0 out of 5.0 by Beth101 A Really Great Place To Stay .."Home Away From Home" !!
I Am Not .. Just Here On Vacation !!
I Have Been A Gust Since Set. 2012 ..
My Lease Was Up ..
And I Had Not Decided ..
Where I Wanted To REALLY Move Next !!
I Looked For "Alternative Choice's" ..
And Got Lucky When I "THIS Candlewood Suite's
Had A Suite Available" ..
( and could be workable .. as to how long .. I needed to stay ) ..
"Jessica Is The Best In That Area" !!
I Have Stayed At Different Hotel's "Within This Chain" ..
Many Time's !!
And I "Purposely Selected This Location ..
And I Am Still "Very Pleased" ..
The Staff ................
I Am Really Impressed With ( 2 ) Thing's !!
(although there are more ) ..
- The Staff ( They Really Do Make You Feel So Welcome .
and More Than At Home ) !!
- They Are So Kind and Professional ..
- They Are Far More Helpful Than Any Place I Have Stayed !!
- ( Ben .. Went so far as to
help me with my car one day when the battery was dead )
- He Got It Running In Minute's ..
- And Gave Me Direction's ( printed out ) !! Thank You !!
- The 2nd
- As We All Know .. "No Place You Live Or Stay .. Is Without
The Need For Repair's" !!
- Here !! They Get Thing's Fixed Right Away !!
- And If The Problem's Persist .."They Alway's Keep You
Constantly Up-dated" ..
- And They Continue .. Til The Issue Is Resolved ..
Which Is Greatly Appreciated ..
Thank You Everyone .. For All You Do,Beth
January 16, 2013
Rated 1.0 out of 5.0 by micmcc Worst hotel experience ever!
To say I was extremely disappointed in my stay at this hotel would be a gross understatement, I'd give it no stars if I could. To start with, the hallway had a very strong odor of old food, and my room had a stale smell as well. The air conditioner in my room did not cool properly. and the housekeeping was very poor. There were sticky marks on the nightstand and counter in the bedroom, and a large stain on the floor.
The worst part was that there was no hot water! I was told by the front desk that new hot water heaters had been ordered but I tried to shower three different times and was never able to get any hot water at all. I was unable to shower and get ready. I don't even understand how a hotel without adequate hot water can even take reservations or not warn guests prior to check in. I checked out after one night instead of staying the whole reservation. What a total waste of my money!
January 14, 2013
Rated 5.0 out of 5.0 by Tyshon Cozy Room and Great Location
We have stayed at this hotel many times and it has always been a pleasure staying here. Cozy room, great location and well maintain building inside and outside. This will always be our first choice every time we come to this side of Austin!!
See you soon!!
January 8, 2013
Rated 2.0 out of 5.0 by odrake50 Pros and Cons of Room Stay
My experience with staying at Candlewood have been a wide range of an experience. Service representative, Kieth and a felmae are excellent. Other service reps have only been fair to needing more people skills. My biggest furstration has been trying to speak with someone to help with the room rate and questions about billing. No return calls or emails to date. My stay will be until Xmas. This has purposed a big problem when calls /messages are not return or some response is not forward. Rooms are extremely comfortable and clean. Thank you for your time.
October 25, 2012