Rated 3.9 out of 5 by 25
Rated 1.0 out of 5.0 by Customer20132013 Not suitable
There was no pool, no breakfast, no shuttle to take guests to nearby places. The laundry room is free which is nice, but when you don't get your clothes out of the washing machine quick enough, a man from the front desk will touch your unmentionables which is unacceptable and when asked why he would do such a thing, he said it was the policy of the hotel to move guests clothes. Considering that doing your own personal laundry does not fall under the hotel's laundry service, no one in the hotel should touch your personal belongings. The room is only cleaned once a week including disposing of trash and for new washcloths and towels, you have to take them downstairs yourself and exchange them out. No one at the front desk was very well versed about activities in the surrounding area.
November 26, 2013
Rated 1.0 out of 5.0 by youngmr73 I was displaced, no mercy from this hotel
my apt caught fire. I was not given good price. thanks.
November 20, 2013
Rated 4.0 out of 5.0 by DJRNJ Good place to stay for business
Simple, clean and comfortable. Good Location and attentive staff.
November 17, 2013
Rated 3.0 out of 5.0 by CMOS Austin Arboretum-Northwest
Property needs a renovation. Older property that needs to be updated. Carpets smelled like animals. Appliances were old/broken. Very limited fitness facility available - no off-site gym contract with full service gym for extended stay guest. No upgrades offered for IHG reward members.
November 16, 2013
Rated 5.0 out of 5.0 by Saralena Great Hotel...Friendly front desk
This is a great hotel. I'm most impressed with the customer service at the front desk and the consistency between all the employees. They are all friendly and very helpful. The rooms are nice and always clean. They treat their IHG member really well too. I love the little goody bag they give you. It's an extra step that shows they care. I would definitely recommend this hotel and will continue to book it when I'm in Austin.
November 8, 2013
Rated 3.0 out of 5.0 by chatkathy Beware of overbooking!
My brother and I showed up at 10:30 pm and ready for our 1 room suite I had reserved online the week before. The very young girl at the front desk had trouble with our reservation due to a problem she said with their online booking company. It took her 2 phone calls and about 25 minutes to finally work out a solution. Very poor customer handling. However, it was worked out nicely in the end; we each received our own rooms at the same price. She appeared to be the ONLY staff member there and was not very professional. The room was satisfactory, so I would reccomend it, but you might want to call the hotel to make your reservation.
October 23, 2013
Rated 5.0 out of 5.0 by Thorlo Wonderful Place to Stay in Austin
Great location. Great facility. Room was clean, well furnished, and very comfortable. Bed was great. Wifi was excellent. One of the best exercise rooms for a small hotel. Staff very friendly and efficient. They have everything I want in a great hotel. I definitely recommend the Candlewood Suites in the Austin Arboretum area.
September 26, 2013
Rated 2.0 out of 5.0 Couldn't get over the smell
I loved the set-up. I am all for simple apartment style living, but I couldn't get over the smell. On some days the hallways smelled like a normal hotel, others like smoke and pet odor covered with too much Fabreeze. However my room always had a stale smell to it that got into my clothes. The air conditioning cover had fallen off and I left it off to see if it would air out the room, but I think the smell was too deeply in the room... I got the feeling that if I complained all the other rooms would be equally bad...
September 24, 2013