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Rated 4.0 out of 5 by 28 reviewers.
Rated 5.0 out of 5.0 by Hospitality The hotel it's self was excellent from the time I walked through the doors. And what really surprised me we I headed to the elevator they had a bulletin board that had pictures and quotes on every African America person that they had on the board for the Month of February , because its "Black History Month" and I loved that . Not every establishment do things like that, great job and thank you for recognize my Cultural and our History. The room was very clean and nice. And bed very comfortable. And the staff was very nice. And great price. February 26, 2014
Rated 5.0 out of 5.0 by RR clean, comfortable. great bed. late checkout allowed for Priority Club. good shower, but could use stronger water flow. miss the ice bucket amenity and takes a while for the ice maker to start making ice. friendly, courteous staff and knowledgeable of the area. pet friendly is the biggest draw for Candlewood for us, but this particular facility is the only one I know of that charges extra for a dog, but it's only $15. Next best thing about Candlewood is that weekend rates are less because it is primarily a businessman's hotel during the week.! February 26, 2014
Rated 5.0 out of 5.0 by Clean, convenient, cozy I've stayed at better and much worse extended stay hotels before, but none have been as clean (no smells or stains), convenient (I can get to the office in 10 minutes, walk to entertainment/shopping/dining), and cozy (most of the comforts of home). Staff is helpful and professional. Since I am paying for my stay I choose to not pay the high prices at the more plush hotels in the area, but the Candlewood Arboretum meets all my needs. December 10, 2013
Rated 1.0 out of 5.0 by Not suitable There was no pool, no breakfast, no shuttle to take guests to nearby places. The laundry room is free which is nice, but when you don't get your clothes out of the washing machine quick enough, a man from the front desk will touch your unmentionables which is unacceptable and when asked why he would do such a thing, he said it was the policy of the hotel to move guests clothes. Considering that doing your own personal laundry does not fall under the hotel's laundry service, no one in the hotel should touch your personal belongings. The room is only cleaned once a week including disposing of trash and for new washcloths and towels, you have to take them downstairs yourself and exchange them out. No one at the front desk was very well versed about activities in the surrounding area. November 26, 2013
Rated 1.0 out of 5.0 by I was displaced, no mercy from this hotel my apt caught fire. I was not given good price. thanks. November 20, 2013
Rated 4.0 out of 5.0 by Good place to stay for business Simple, clean and comfortable. Good Location and attentive staff. November 17, 2013
Rated 3.0 out of 5.0 by Austin Arboretum-Northwest Property needs a renovation. Older property that needs to be updated. Carpets smelled like animals. Appliances were old/broken. Very limited fitness facility available - no off-site gym contract with full service gym for extended stay guest. No upgrades offered for IHG reward members. November 16, 2013
Rated 5.0 out of 5.0 by Great Hotel...Friendly front desk This is a great hotel. I'm most impressed with the customer service at the front desk and the consistency between all the employees. They are all friendly and very helpful. The rooms are nice and always clean. They treat their IHG member really well too. I love the little goody bag they give you. It's an extra step that shows they care. I would definitely recommend this hotel and will continue to book it when I'm in Austin. November 8, 2013
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