Rated 4.1 out of 5 by 41
Rated 3.0 out of 5.0 by AJP1 Poor Check-In/Out, Good stay otherwise
Check-in was terrible. There was a phone at the front desk to call when there was no staff present (I arrived around 8:30p), and a sign stating to do so. After calling four times, there was still no answer. Fourteen minutes after arriving to the front desk, someone showed up and asked if I had called the phone before apologizing that I had to wait. I presume he was out of range of the cordless telephone he had in his pocket, but he assured me the phone was supposed to work in the entire building. There was no acknowledgement or compensation for this wait besides a simple "sorry," which left a poor impression for the remainder of my stay.
After checking in and receiving my room key, I asked if I could spin the IHG Rewards wheel, and he said yes (I was not welcomed as an IHG Rewards member). I landed on the candy bar space, and retrieved the bar from the pantry/laundry room/fitness center. The temperature of the room felt 80-90º, causing all of the candy bars to be quite melted.
The remainder of my stay in my room was good. The kitchen is quite functional and the refrigerator and HVAC are a reasonable volume, not loud like other extended stay hotels I've stayed at. There was a power strip by the bed with a USB port, but it didn't charge my iPhone.
Check-out took at least 5 minutes as well. There seemed to be an issue with pulling up my bill, as well as the printer being out of paper. Once paper was loaded, at least 25 sheets were printed before my statement.
Staff was nice overall, but service was severely lacking. The price was right and the room was better than expected, so I would recommend this property overall, especially if there is a attendant on duty at the desk upon check-in.
January 2, 2014
Rated 5.0 out of 5.0 by Stevew123@ Great service
As I was leaving after checking out, I realized I had left my coffee mug. I was going back in to see if I could get it and was met at the door by the housekeeper. He had my mug in his hand and was coming outside in the rain to give it to me. I appreciated that very much. Thank you.
January 1, 2014
Rated 5.0 out of 5.0 by KLR357 Roomy, clean, friendly, & everything worked
My wife and I really enjoyed our recent stay on Christmas Eve. The staff was friendly. The hotel is not brand new but it was clean and everything worked properly. Our room was large enough to be comfortable and relaxing without feeling cramped. The location was quiet and peaceful but still near stores and restaurants. The price made it a great value. We plan on staying here for ALL of our future trips to Birmingham.
December 29, 2013
Rated 2.0 out of 5.0 by Beim OK if you need a kitchen
Our first impression wasn't so good. We arrived late and discovered that they lock the front door after 10pm so you have to pick up the phone to talk to someone. The employee had us standing in the entry for a long time while she looked up my reservation. She must have asked for my name 4 times, and when I offered to give her my confirmation # she was snippy, saying she needed my name. Eventually, she asked for the # and found the reservation so we were granted entrance to the building. The hotel had no way to redeem themselves as far as customer service because we did not see a single employee until we checked out. They don't have any type of breakfast and housekeeping will only show up once a week. We were there 4 days and the room smelled like curry the entire time.
If you need a kitchen, this is a pretty good value, if you don't need one there are one or two better options nearby.
December 25, 2013
Rated 4.0 out of 5.0 by Ron1964 Nice place
I enjoyed my stay and the staff is very nice. I would like to see more workout equipment for the guest.
December 7, 2013
Rated 5.0 out of 5.0 by Golden14 Consistently good service and value
Clean, comfortable, convenient and professional service personnel make time spent here totally enjoyable. Surprisingly very little violation of the no smoking criteria and staff is very responsive and friendly.
December 6, 2013
Rated 5.0 out of 5.0 by HomefortheHolidays So much more than expected
This hotel was great for my family during the Thanksgiving Holiday.
It is conveniently located off 280, yet very quiet. It was close to my family.
The room was very clean, and the staff was very nice.
And oh, we had a full kitchen, including a fridge that we could put our Thanksgiving Dinner leftovers in.
December 2, 2013
Rated 5.0 out of 5.0 by littlebettyjr LOCATION, LOCATION, LOCATION
The hotel is located slightly off Hwy 280, but is accessible to many types of stores for shopping and dining. I have stayed at this location more than a few times and I have never been disappointed. This particular visit; however the bathroom shelves needed a good dusting and the floors needed vacuumed, as there were dog food pebbles on the floor next to both sides of the bed.
December 2, 2013