Rated 4.1 out of 5 by 46
Rated 4.0 out of 5.0 by pakenham Candlewood Suites Birmingham Hoover
I forgot to mention two issues at the property the night we stayed.
1. The complimentary coffee in the guest cupboard was out of commission - did not work.
2. The room temperature was set at 62 degrees F. Not very energy efficient on your part. The hallway a/c unit on the third floor was also set at 62 degrees F.
July 17, 2014
Rated 5.0 out of 5.0 by wgfox21 Great place to stay.
Our one-bedroom suite was very roomy and comfortable. Check-in was easy and all the staff members we encountered were very friendly. Good location with a number of restaurants convenient to the hotel.
June 29, 2014
Rated 3.0 out of 5.0 by George 84 Good basic lodging
Good basic lodging. Great that it is small pet friendly.
June 21, 2014
Rated 3.0 out of 5.0 by Sue86 Invisible Front Desk Staff
Front desk was unstaffed. Reserved room not available. Poor mattress quality.
June 5, 2014
Rated 5.0 out of 5.0 by A. Ivey Perfect for business, and comfort :)
We highly recommend this hotel for either business or personal stay. The staff and rooms were very accommodating, great location in town - and the kitchenette and extra work space in the room were just perfect for an extended business stay with personal comfort. Beds were the most comfortable i have found so far!! Thanks - and we look forward to staying again next year, if not before!
June 5, 2014
Rated 3.0 out of 5.0 by AJP1 Poor Check-In/Out, Good stay otherwise
Check-in was terrible. There was a phone at the front desk to call when there was no staff present (I arrived around 8:30p), and a sign stating to do so. After calling four times, there was still no answer. Fourteen minutes after arriving to the front desk, someone showed up and asked if I had called the phone before apologizing that I had to wait. I presume he was out of range of the cordless telephone he had in his pocket, but he assured me the phone was supposed to work in the entire building. There was no acknowledgement or compensation for this wait besides a simple "sorry," which left a poor impression for the remainder of my stay.
After checking in and receiving my room key, I asked if I could spin the IHG Rewards wheel, and he said yes (I was not welcomed as an IHG Rewards member). I landed on the candy bar space, and retrieved the bar from the pantry/laundry room/fitness center. The temperature of the room felt 80-90º, causing all of the candy bars to be quite melted.
The remainder of my stay in my room was good. The kitchen is quite functional and the refrigerator and HVAC are a reasonable volume, not loud like other extended stay hotels I've stayed at. There was a power strip by the bed with a USB port, but it didn't charge my iPhone.
Check-out took at least 5 minutes as well. There seemed to be an issue with pulling up my bill, as well as the printer being out of paper. Once paper was loaded, at least 25 sheets were printed before my statement.
Staff was nice overall, but service was severely lacking. The price was right and the room was better than expected, so I would recommend this property overall, especially if there is a attendant on duty at the desk upon check-in.
January 2, 2014
Rated 5.0 out of 5.0 by Stevew123@ Great service
As I was leaving after checking out, I realized I had left my coffee mug. I was going back in to see if I could get it and was met at the door by the housekeeper. He had my mug in his hand and was coming outside in the rain to give it to me. I appreciated that very much. Thank you.
January 1, 2014
Rated 5.0 out of 5.0 by KLR357 Roomy, clean, friendly, & everything worked
My wife and I really enjoyed our recent stay on Christmas Eve. The staff was friendly. The hotel is not brand new but it was clean and everything worked properly. Our room was large enough to be comfortable and relaxing without feeling cramped. The location was quiet and peaceful but still near stores and restaurants. The price made it a great value. We plan on staying here for ALL of our future trips to Birmingham.
December 29, 2013