Rated 4.2 out of 5 by 70
Rated 3.0 out of 5.0 by janetjanet BAD MANAGEMENT
Night time staff was very friendly and helpful, but day time staff couldn't care less. When I made the reservation I was told there would be a couch with a pullout because I had 4 people staying in room. When we got the room, there was only a queen size bed. Clerk contacted her manager regarding this situation and was told that we had to take it or leave it more or less. I had to purchase an air mattress to accommodate the other 2 people. The parking lot late in the evening and early in the morning was only 1/2 full so apparently there were rooms available. Had to body slam the door several times to get in and this was a handicap room. bathroom sink was falling off wall, bathroom electrical outlet didn't work and the GFI reset switch was jammed in, bed was so high that it was impossible to transfer from a wheelchair to bed, the room was directly in front of the main entrance so noise late in the evening was a great factor. When told of these things in the morning the daytime staff couldn't give a darn and didn't even apologize. Other than that the room was very clean and so was the rest of the hotel. Would I stay there again...NO!!!!!!!!!!!!!!!!!!!!!
October 15, 2014
Rated 5.0 out of 5.0 by ladyalex7 Great service from a friendly staff, very informative,too
The staff treat us like family! Excellent service in every way. So many things like the store, the locker, laundry,gym are absolutely brilliant! Could not say enough good things about Candlewood Hoover!
October 8, 2014
Rated 5.0 out of 5.0 by lyndee65 just like home
I often stay at Candlewood. It is the best thing to home away from home. The staff is always friendly and the locations are very much like home.
October 7, 2014
Rated 5.0 out of 5.0 by Greg from LC Friendly Staff and great service
I would recommend the Candlewood-Birmingham for your next stay. The staff was cheerful, friendly and helpful. It is always great when you are greeted with a smile and they remember your name. The staff was always helpful in booking rooms and helping with accommodations. The rooms were always very clean and fresh. The staff was helpful with information on local places and use of the lending cabinet when needed anything. The only suggestion i have is to put more utensils in the kitchen area. I always seemed to need more than the 2 spoons in the room.
October 7, 2014
Rated 3.0 out of 5.0 by anna112 Good enough for a one night stay.
Staff was very friendly and helpful. Hotel lobby does not give a good first impression. Air conditioner was loud and vents blew directlly onto the bed. Room was clean.
Bed was moderate.
October 6, 2014
Rated 5.0 out of 5.0 by Mic5 Excellent accommodations for multi-night stay
very modern room decor, great layout, very nice bedding, very comfortable mattress/pillows. Great desk area. Kitchen excellent to manage meals in room if working on business or just do not want to venture out alone in strange city. Common areas felt secure and good outdoor lighting if you needed to run to your vehicle at night.
September 30, 2014
Rated 4.0 out of 5.0 by keekah comfortable bed, great service
overall, i was satisfied with the facilities and the plumbing problem in the bathroom was promptly attended to
September 25, 2014
Rated 5.0 out of 5.0 by Marc5 Great service
The service at this hotel was excellent. The staff was friendly, attentive and helpful. I will definitely stay here the next time I am in town.
September 22, 2014