Rated 4.0 out of 5 by 42
Rated 1.0 out of 5.0 by Madfamily Poor reservation system
We arrived from Brussels with 2 small kids. Reservation was booked for a studio instead! Kids had to sleep away from us after a 13h flight! No accommodation was offered nor linen provided for our kids. Hotel was fully booked. A new room was offered 5 days into our stay. We had to bring in an air mattress with our linen to have our kids with us. Hafl way through our stay, plumbing issues: Water could not be shut then no water was coming out. Period. The maintenance guy had to come in while we were in the room to fix it. Then at check out, suprise on the invoice! After explaining all the inconvenience we had face, the clerk agreed to charge us the price of the studio for the entire stay. This was a nightmare! Otherwise, the hotel was quiet, close to freeway, great accommodation for laundry facilities. The first impression left a bitter taste in our mouth...Customer service at a 10? I have not experience that unfortunetely.
August 18, 2014
Rated 5.0 out of 5.0 by KJB12 Quiet and comfortable
A little hard to find, but once there, the hotel was clean, comfortable and had a nice, functional kitchenette.
August 14, 2014
Rated 5.0 out of 5.0 by insuriader Nice place
great value and new property ...
The family enjoyed the facility while away fro a lacrosse tournament.
August 7, 2014
Rated 1.0 out of 5.0 by SoCal2014 The room is cleaned once a week. Too bad!
I do not want to stay this kind of hotel anymore in the future.
July 28, 2014
Rated 1.0 out of 5.0 by UnhappyTravaler Bad Smell in our room...woke up with headaches.
Our rad had a bad smell. Reported to the front desk. We were told it was an old hotel and there was nothing they could do about it. We woke up with headaches.
July 24, 2014
Rated 5.0 out of 5.0 by ra2014 Value & Comfort
Overall great experience. Very friendly and accommodating to pets.
July 23, 2014
Rated 5.0 out of 5.0 by love2drive Nice stay
First time I stayed at this hotel and very pleasantly surprised at how lovely the accommodations were.
A lot of thought has been given to the traveler's needs and comfort. Would definitely stay here again.
Convenient to freeways, bike trail and Irvine Spectrum.
July 22, 2014
Rated 5.0 out of 5.0 by kidron Great place for dogs and accommodating staff!
A pleasant surprise! Friendly staff desirous to meet the customer needs. Lovely suite with good accommodations for someone with some accessibility issues - made sure to provide a first floor room. Our old dogs are part of our family and they were comfortable and even housekeeping let us schedule our room cleaning time when we could get the dogs out of the room for several hours. The free laundry and cupboard snacks were both a real blessing. Can't believe more hotels haven't provided these amenities. Excellent work area desk in the room with good internet access. Would have appreciated a business center with a printer and a pool would have made this a 5 stars!
July 21, 2014