Rated 3.7 out of 5 by 34
Rated 5.0 out of 5.0 by johnv6767 Great Customer Service & Value!
Overnighting on business and extremely pleased with staff, accommodations, and value!
Thanks BWI Candlewood suites! Look forward to returning again...
November 24, 2013
Rated 5.0 out of 5.0 by ScottMO1977 Candlewood BWI
My family and I stay here at least 1 weekend a month and we have been doing so for months now and the rooms have always been excellent and very clean. Rarely hear people that might be next, above or below you. Staff is very friendly and knowledgeable. It's great because we can also bring our pet with us and the rates are excellent. Might not have all the ammenities that the bigger chains have but that's really not a big issue. I consider this place a hidden gem.
November 20, 2013
Rated 5.0 out of 5.0 by Pickering Awesome
Excellent experience. Wish my stay would have been longer
November 18, 2013
Rated 4.0 out of 5.0 by scotty321 service
Staff attitude and service super as usual. room location very satisfied with
November 14, 2013
Rated 5.0 out of 5.0 by navymom623 Wonderful Staff
We had a wonderful experience at the Candlewood. Our check -in staff were so friendly. We left our car at the Candlewood while we flew out of town for a little over a week. Had a great shuttle experience to the airport. I am handicapped, so I had a lot of extras(wheelchair and scooter). Very helpful drivers, to and from. When we arrived back, we made a phone call and they were there to pick us up within minutes. I will definitely be staying at the Candlewood the next time I fly. Thank you for such a wonderdful experience!!
November 11, 2013
Rated 5.0 out of 5.0 by GingerBear4 great serv ice
My stay at Candlewood suites was great. It is a nice hotel, and the best part is that they allow pets.The rates were reasonable, and the hotel staff were friendly and helpful. It is close to most things and easy access to the BW parkway.I really liked the laundry facilities, and the snack bar. it was very clean, and the workers did an excellent job in cleaning details. The landscaping was beautiful and very well-maintained. I felt very safe beings that I was traveling with my sister. I would definitely stay there again if I go to Baltimore. Maybe a small tea kettle and firmer pillows would be good in case all you want to do is heat up water. The bathroom was real nice, but I think an exhaust
fan would be a good idea to help keep any mildew down in the
shower walls.All in all, it is a very clean hotel, and the suites are wonderful and a money saver since you can cook there.
M.Caron - Fayetteville, NC.
November 2, 2013
Rated 4.0 out of 5.0 by Gourmand73 The Staff is very friendly.
Ewa, Sydney, Harold and all the staff I've encountered have always been nice and friendly every time I've stayed at this Candlewood location, which is great because when you are tired from traveling a friendly greeting is always a welcoming gesture . The location is convenient, and though parking can be busy sometimes there's a slew of extra parking you can use literally just on the other side of the hotel. The hotel is Pet Friendly which is REALLY REALLY GREAT. Some hotels will say they are pet friendly then charge you $200 for a pet fee. I would say that those hotel should say they are open to pets, but not claim they are "pet friendly".
I enjoy that the rooms has a kitchenette with a full fridge. I have always found the rooms to be clean, the AC always works well, and I have never smelled smoke in the rooms I have stayed in. This is very important to me as I am very sensitive to the smell of cigarettes, and being hot makes me cranky. I have not had the occasion to use the laundry facilities or the gym, but it looks clean and fine. The cupboard downstairs always has free coffee and most things you might want/need in a jiffy- milk, soda, snacks, etc. They also offer a shuttle which I have not used, but is a bonus for those who might need it.
As an IHG Platinum, they always have a bottled water and a little snack when you check-in, it's not much but it's a thoughtful token all the same. I've never asked, but I have never been offered a room upgrade though I think most rooms are pretty much the same. I guess they could move you from a studio to a 1 bedroom, if it's available the extra elbow room would be nice.
Be aware that Candlewood does not offer breakfast. Also housekeeping does not service your room everyday, which is fine by me as for the most part I specifically ask not to be disturbed and for housekeeping to skip my room. But this is just me, I clean up after myself and do not need new sheets or new towels everyday. (Really, unless you're a total slob, who does?) The minor quibbles I might have would be some parts could use a bit of spiffing up. Paint touch ups or tile re-caulking here and there and maybe if the leather chair has a huge rip in it it's time to replace it. I also wish they offered King Beds on some of the rooms. But compared to everything else, the hotel offers a very good value for your dollar.
All in all, it's a great place and I would recommend it if you appreciate the nice staff, being a bit more independent and don't need other fripperies.
October 31, 2013
Rated 4.0 out of 5.0 by Dezz Uncomfortable Bed// but great service
the mattress had depressions and was very uncomfortable
Everything else was good to great
October 29, 2013