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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    73%
    Recommend This Property

    Overall Experience

    3.8

    based on 82 reviews
    73%
    Recommend This Property

    Ratings Breakdown

    82reviews

    • 5 Stars
      43
    • 4 Stars
      13
    • 3 Stars
      6
    • 2 Stars
      7
    • 1 Stars
      13

    Great!

    By

    May 28, 2015

    The hotel was exactly what i needed. The staff was wonderful and the facility was nice. I will definitely return to this candle wood.

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    Excellent customer service

    By

    May 26, 2015

    club

    The friendly staff made my stay more memorable. I was very excited when I saw all of the updated amenities.

    Posted byHotelStaff
    May 27, 2015
    Thank you for your kind comment. Please come back and visit us again soon.
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    Non Smoking Room, Smoky

    By

    May 25, 2015

    club

    We were in town for a wedding so we had five rooms. We did not like that we got put on different floors but we really only had an issue with one of the fourth floor rooms. The 4th floor was very smoky and the room that we were in was a non smoking room but still smoky, we had to slide open the window in our room to get some of the smell out of the room. The carpets were very dirty on the floor, and there was a hole in the closet door. Also there were no children friendly channels.

    Posted byHotelStaff
    May 27, 2015
    Thank you for taking the time to comment. Please rest assured that we are addressing these issues.
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    Terrible water pressure

    By

    May 12, 2015

    platinumelite

    Water pressure was VERY bad and the warm water took 15 to 20 minutes to make it to the shower head at 3:30am during a weekday.

    Posted byHotelStaff
    May 14, 2015
    We appreciate your taking the time to comment. Please be assured that we are addressing your concerns.
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