Rated 4.7 out of 5 by 82
Rated 4.0 out of 5.0 by Val71 Staff was great
Bed was comfortable and staff was great. Problem was when the air conditioner was running the fan blew directly onto the bed.
Also, I was unable to take a bath the first night because the plug in the tub didn't work, but the staff fixed the next day.
August 23, 2014
Rated 5.0 out of 5.0 by Rock-Ut Friendly check in
The night manager (?) who checked us in was extremely helpful, courteous, and friendly helping me deal with the 90 year olds I was traveling with. Making sure their room would meet their needs.
The rooms were clean and had all we needed.
My only concern (complaint is to harsh), and this seems to be universal to all hotels, is that while they provide a listing of the TV channels available, finding what programs are actually on is next to impossible. Providing who their service provider is, or a web link to the correct site, would be a bit more helpful.,
August 21, 2014
Rated 4.0 out of 5.0 by newlymrs Pretty Dang Good
Other than not having a pool, the washer and dryer units having multiple of the not many provided being out of order, and the man who took it upon himself to take out my personal laundry and display it for everyone to see, this hotel is close to amazing. The manager there was very accommodating for my unusual situation and risked over-booking her hotel for me because I was unexpectedly homeless. I would stay here again.
August 21, 2014
Rated 5.0 out of 5.0 by MPI1 Clean
It was my first time there and I was pleasantly surprised.
The staff was very polite and helpful.
Will definitely be back when in that area again.
August 18, 2014
Rated 5.0 out of 5.0 by jal44720 Great stay for a great price
This was our first stay at a Candlewood Suites.
I was first impressed woth the ease of booking, and the friendly way my special request was handled.
When we arrived, we were greeted by friendly staff, and quickly checked in. As requested, the room was conveniently located and looked exactly like the pictures on the website,
The only negative thing that we could say is that the bathroom gets quite steamy, and it sure could use a vent fan.
August 15, 2014
Rated 5.0 out of 5.0 by Paul727 Great Staff
Staff were courteous, room was comfortable, no problems. Nothing fancy, just a safe, clean, place.
August 14, 2014
Rated 5.0 out of 5.0 by ALABAMA B 1ST TIMER AT CANDLEWOOD AND IT WON'T BE MY LAST
The Candlewood Suites was my home away from home during my first visit to a Candlewood facility. The staff made me feel right at home and went out of their way to make me feel welcome. I will be returning to this facility and will be looking for additional Candlewood locations when making future business and leisure travel plans. I felt compelled to leave a thank you card due to such fantastic and above and beyond service from EVERYONE! The fact that they were so close to a Wal-Mart, banks, affordable restaurants and just about anything and everything one could want was a plus for me! I felt VERY safe and am recommending to all my business associates, family and friends to experience the Candlewood Suites! They won't stay anywhere else that's for sure. Thank you for all your assistance and keep up the good work!
Sara, Melissa, Melinda, Amy, Thomas, Phil, and Rosie were all the bomb! They make you feel like family and a place that feels truly like HOME!
August 13, 2014
Rated 5.0 out of 5.0 by Charlie350 Great home away from home.
It was very nice having a comfortable, and up to date place to stay while visiting the Chicago-Waukegan area. The staff was very friendly and helpful upon arrival and throughout visit. Highly recommended to anyone traveling in the area.
August 8, 2014