Rated 4.6 out of 5 by 87
Rated 5.0 out of 5.0 by proudmumof4 Great place for navy grad families
Super helpful staff!. They were really knowledgeable about the navy graduations from boot camp and helped us to figure out logistics. Really close to the base, fast food and stores. Real blessing after a16 hour drive with the last two in downtown Chicago :0. Definitely recommend to navy families coming from out of town.
September 16, 2014
Rated 1.0 out of 5.0 by Business Traveler 2424 Invested with Ants!
My room was infested with biting ants! After telling the staff on day one, they told me that they'd have someone come in the NEXT DAY to clean and kill ants. After returning on my second day, the ants were still there. I was foreced to stay on my bed for the evening. I should have simpy checked out and gone elsewhere!
Lesson learned. I will stay elsewhere during my next visit to Waukegan.
September 6, 2014
Rated 5.0 out of 5.0 by JAR1 Hotel Stay 8-30-14
Handle on the kitchen sink came off. Toilet was dirty see attached photos. No exhaust fan in the bathroom. When you take a shower the bathroom is all steamed. had to go to the from desk if we need towels. Who want to take a shower and use a dirty towel?. Had to go to the front desk if you wanted Coffee. I was paying cash. Melissa put it on my credit card my mistake. The credit card company call to let me know this. She gave me my cash back. The toilet continue running when you flushed it.
September 6, 2014
Rated 5.0 out of 5.0 by SeabagSusie Clean and friendly
This hotel was extremely clean and comfortable. The staff was very helpful. I rated the cupboard a little low because they did not stock any feminine hygiene products.
September 5, 2014
Rated 5.0 out of 5.0 by IMF1 HIghly recommend this place
I spent several months at this nice hotel due to a relocation. The price was excellent and the place was super clean and quiet. The staff was also very friendly and accommodating. They have a small gym which is more than adequate, and usually was empty. I like the fact that you could do your laundry for free!! Also they have a small convenience store that carries not a huge, but good selection of items in case you don't want to go out to eat. There are several fast food and regular restaurants (not many), but if you need to be in that area, I would highly recommend it. The rooms were quite comfortable as well.
September 2, 2014
Rated 4.0 out of 5.0 by Val71 Staff was great
Bed was comfortable and staff was great. Problem was when the air conditioner was running the fan blew directly onto the bed.
Also, I was unable to take a bath the first night because the plug in the tub didn't work, but the staff fixed the next day.
August 23, 2014
Rated 5.0 out of 5.0 by Rock-Ut Friendly check in
The night manager (?) who checked us in was extremely helpful, courteous, and friendly helping me deal with the 90 year olds I was traveling with. Making sure their room would meet their needs.
The rooms were clean and had all we needed.
My only concern (complaint is to harsh), and this seems to be universal to all hotels, is that while they provide a listing of the TV channels available, finding what programs are actually on is next to impossible. Providing who their service provider is, or a web link to the correct site, would be a bit more helpful.,
August 21, 2014
Rated 4.0 out of 5.0 by newlymrs Pretty Dang Good
Other than not having a pool, the washer and dryer units having multiple of the not many provided being out of order, and the man who took it upon himself to take out my personal laundry and display it for everyone to see, this hotel is close to amazing. The manager there was very accommodating for my unusual situation and risked over-booking her hotel for me because I was unexpectedly homeless. I would stay here again.
August 21, 2014