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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    95%
    Recommend This Property

    Overall Experience

    4.6

    based on 146 reviews
    95%
    Recommend This Property

    Ratings Breakdown

    146reviews

    • 5 Stars
      111
    • 4 Stars
      21
    • 3 Stars
      4
    • 2 Stars
      4
    • 1 Stars
      6

    A Full House!

    By

    April 30, 2015

    platinumelite

    Even though our stay happened to coincide with the well known Drake Relays, we had another comfortable stay at "home". Thank you to the great staff!

    Posted byHotelStaff
    April 30, 2015
    Thank you so much for the kind words. We always appreciate you staying with us and are looking forward to the next time you're in town.
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    More Than I expected

    By

    April 29, 2015

    platinumelite

    Staff was very attentive and friendly, I felt right at home. Overall, a great three day stay.

    Posted byHotelStaff
    April 30, 2015
    Thank you so much for these kind words. We are glad you had such a positive experience and hope you stay with us next time you're in town.
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    Great Service

    By

    April 29, 2015

    I enjoyed my stay at this Candlewood Suites, mainly due to the service I received. I also liked their exercise center as well as location.

    The main drawback was the smell of cigarettes lingering in the hall and in my suite, even though I was in a non-smoking area. Since I was in a hurry, I didn't get an opportunity to bring it to the front desk's attention.

    I would stay here again!

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    check for cleanliness

    By

    April 20, 2015

    club

    had some cleanliness issues in room, had an odor and kitchen sink;/disposal smelled awful. Floors not clean at all.

    Check in and check out were both with staff who were unfriendly and seemed put out by having to help.

    Posted byCustomerCare
    April 29, 2015
    Dear gail1230, Thank you very much for taking the time to share your feedback. We always strive to provide great service and comfortable accommodations to all of our guests, however, it seems that we were not able to execute an exemplary hotel stay experience due to the type of room and services received. This is not reflective of our daily high standards. Please accept our sincerest apologies for the shortcomings you have experienced. We have forwarded your concerns to the hotel management and I am confident that necessary actions will be taken to ensure similar situations can be avoided in the future. Again, thank you for your review and hope this experience will not deter you from giving us another opportunity to serve you better in the future. Sincerely, Divina P. Case Manager IHGCare
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