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Rated 3.9 out of 5 by 181 reviewers.
Rated 4.0 out of 5.0 by nice room, great staff this was my third stay at this location for business. I guess the third time is the charm. my first two stays were not great. they got my room mixed up, they put me on the airport side, and was overall not great. this most recent stay however was great. the room had a private patio with its own private gate to the pool, I was not awakened at 530 am to small airplanes taking off, and I had breakfast comped all 3 mornings. I would def come back again for a fourth try, they redeemed themselves. 16 August 2014
Rated 5.0 out of 5.0 by Great Customer Service! I like this hotel! The front desk and cleaning staff are great! 15 August 2014
Rated 5.0 out of 5.0 by Friendly staff Great room, friendly staff, clean hotel with a great pool and hot tub. Excellent bar and restaurant. 14 August 2014
Rated 3.0 out of 5.0 by Once a great place to stay-now not so great This was once a great place to stay. So many changes have made this hotel an average to below average property. If you need to stay a little over its fine but the housekeeping folks will knock on your door well in advance and over and over to let you know that you need to be packing. Food wise, the menu at one time was pretty good. Now many of the breakfast items have been removed. The selection is not that great. On the bright side the staff overall is incredibly friendly. I would have once rated this hotel very high. Right now, All I can do is rate it average. 14 August 2014
Rated 5.0 out of 5.0 by Excellent service and unique lobby design I'm impressed by the unique lobby design, feel like I'm in tropical forest. The room is clean, food is good. The only area needs improvement is the electronic key, for the room and for the swimming pool, is too difficult to use. I have to try a few times to get the room door opened , and never be able to open the pool gate, until someone inside to open for me. The elevator is also a little too old. 14 August 2014
Rated 3.0 out of 5.0 by Nice place to stay The hotel is nice, rooms are nice and clean,beds are comfy. It is supposed to be non smoking but we were getting cigarette smoke from somewhere which made it un comfortable and un pleasant. The smoke smell woke us up at night!! 13 August 2014
Rated 5.0 out of 5.0 by great service staff was friendily prompt and professional made the experience of business and away from home more pleasant 12 August 2014
Rated 5.0 out of 5.0 by Will surely stay again... Just a pleasant surprise. Upon arrival we were impressed by the staffs attention and willingness to accomodate our needs. The atrium area was a breath of fresh air and a pleasant change from some of our "cookie cutter" style of experiences we have had at other hotels. The whole family enjoyed the indoor putting green and the Koi. The restaurant staff was nothing short of excellent and the pizza was great. The room was clean and comfortable. Next time were in the Concord area...its a done deal..WERE STAYING HERE! 12 August 2014
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