Crowne Plaza Adelaide

Hotel Front Desk: 61-8-82068888

Hotel Fax: 61-8-82068800

Hotel Email: reservations.cpa@ihg.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Adelaide Airport. (ADL)

- Distance from hotel: 4.6 MI/ 7.4 KM North East l

- From Sir Richard Williams Ave, turn right at Sir Donald Bradman Dr (this street becomes Grote St), through Victoria Square (this street becomes Wakefield St), turning left onto Pulteney St then right onto Grenfell St. Hotel is on the left

Subway

Adelaide Metro.

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 36.00 AUD

- 24-hour valet parking is available at a daily rate of $36 on weekdays & $32 on weekends. Please speak to our concierge team on your arrival.

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Hotel Highlights

Our friendly team at Crowne Plaza Adelaide will help you connect with whatever you need. Comfortable guestrooms, some with furnished balconies, offer fast Wi-Fi and plenty of space for relaxing or working. You can unwind in the lap pool, enjoy a work-out in our well-equipped Fitness Centre, and dine indoors or alfresco at Red Salt bar and restaurant.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 599 reviews
95%
Recommend This Property
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Ratings Breakdown

599reviews

  • 5 Stars
    404
  • 4 Stars
    145
  • 3 Stars
    23
  • 2 Stars
    18
  • 1 Stars
    9

Very good well located hotel.

By

01 May 2015

club

Very good welcoming staff at the front desk and efficient too. Room pleasant with all the usuals expected of A Crown Plaza. Comfortable mattress and great shower. Didn't use the restaurant but the menu looked good and the room attractive. Valet parking was very helpful and overall we would recommend and stay again for a city visit.

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Let Down

By

30 April 2015

I was expecting so much when we arrived, the concierge took our bags from the boot but then left our other bags on the back seat. He dumped our bags in the foyer leaving us to struggle with everything else. The receptionist wasn't very friendly or helpful. We were left to carry our luggage (my husband has a back injury and I have shoulder problems) to our room. When we requested a paper in the morning we were told we should have given our preference the day before but we didn't even know this was an option then. We had to wait for 4 hours for more milk to be brought up to our room after 3 requests. Trying to ring reception or concierge was pointless, no one answered. The restaurant staff weren't much better, slow service, no explanation of how breakfast works and no explanation of various menu items even when asked. 45 minute wait for a cup of coffee, only to be told that the machine had broken down upon inquiring. My deposit still hasn't been refunded to me even though I was told that only the difference would be charged. The total has been charged and I am still waiting for the deposit to be refunded. I have had better service in a backpackers.

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Room clean- comfortable bed and great service and excellent staff

By

30 April 2015

club

It was a great experience from the time we arrived until we left.
The staff couldn't do more for us even helping us with the information to were we had to.
I would not stay anywhere else now in Adelaide but at crown plaza

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Breakfast Improvement suggestions

By

25 April 2015

I have stayed with you a number of times and have been generally happy. However, one aspect that has always been less than satisfying is breakfast. I find it:
1. Overly expensive
2. Service is often slow - especially getting the coffee that you order.
On this stay, I waited for over 5 minutes to be seated and finally gave up and went next door to a café where I got an equally good breakfast for about half the price.
On previous stays, when I did eat breakfast (I normally do), I have often waited and waited for the coffee to come - sometimes I have nearly finished eating my entire breakfast before it arrives.
So I suggest you give some thought to how to improve the breakfast experience.
On this stay, I also had a problem with the room keys not working in the elevator. Twice I was given keys at reception that did not work in the elevator. Finally they did work on the third go.

Posted by HotelStaff
28 April 2015
Dear Missing on breakie, Thank you for taking the time to share your feedback. I really do appreciate it as it helps us address the areas we need to focus on. I have shared your feedback with the F&B team and we will work together towards improving the service we provide. Thank you again and have a lovely week. Kind regards Linda
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