Hotel Front Desk: 1-704-5279650

Hotel Fax: 1-704-5276918

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Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Charlotte Douglas Intl Airport (CLT)

- Distance from hotel: 5 MI/ 8.05 KM West l

- From I-77 Take Exit 6B to Billy Graham Parkway and travel approximately five miles, exiting after the second traffic light at the Charlotte Douglas International Airport exit. Parking availability and locations will be indicated on signs along Josh Birmingham Parkway.

LYNX Light Rail

- Distance from hotel: 1 MI/ 1.61 KM North

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- Car Parking Available

- Complimentary Daily Self-Parking

- There are 457 complimentary on-site parking spaces available to our guests.

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Hotel Highlights

Indoor and outdoor heated pools; pool side Splash Bar serving cocktails and delicious appetizers from Birch Restaurant and Bar. Friendliest hotel team in town, some have been here since the hotel opened!
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 129 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great new Restaurant


14 septiembre 2014

Even though construction is still finishing up, I absolutely LOVED the new look and feel of this property. I was there over three months ago and the difference is amazing and LOVE it.

Staff awesome as always.

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Hotel frisch renoviert


13 septiembre 2014


Die Zimmer sind bereits renoviert, das Bad aber recht klein. Leider ist die Klimaanlage sehr laut, lässt sich unten am Gerät aber komplett ausschalten. Grundsätzlich bleibt das Zimmer aber etwas laut (Flughafennähe, Eismaschine auf dem Flur). Keine Minibar/Kühlschrank auf dem Zimmer. Ein Kollege hatte Probleme mit seinem Badezimmer (Wasser tropfte von der Decke), ihm konnte um 22:30 Uhr nicht mehr geholfen werden. Man hat einfach einen Eimer aufgestellt. Frühstück im Vergleich zu einem Crown Plaza in Europa deutlich schlechter, aber das trifft auch auf andere Hotels zu.
Für ein amerikanisches Hotel in der Preisklasse aber grundsätzlich ok, würde wahrscheinlich wegen IHG Mitgliedschaft das Hotel wieder buchen.

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A bit of a disappointment


13 septiembre 2014


Stayed here for the first time for 3 nights. First the good things. Staff was friendly and helpful. They apologized from the start about the construction and did everything possible to help you live with it. Restaurant and bar were renovated, nice menu but the bar was a bit overpriced.

Renovated room was nicely done but somewhat non-functional. For instance, no refrigerator. Not many refurbished rooms now days don’t put in a refrigerator? Had to search the room for a coffee maker. Was put in a cabinet in the back, why hide it? TV was satellite but in the evenings when it had the most people watching the signal must have been overloaded as the picture would pixelate and the sound would break up. Need a booster on that!

Lastly, the air conditioner. A fully renovated room and they had a chance to hit a home run but came up short. Why do hotels in the US insist on putting in an air conditioner unit that is as noisy as a Mack Truck? The hotels in Europe have A/C units that you can hardly hear. Why can’t we do the same thing? Would really help the sleep!

Housekeeping was the weak link here. After the first night the room was made up but the used cups and glasses were in their original spots, uncleaned. I went to the front desk when I had to go out and requested that the room be made up and PLEASE replace the cups and glasses. When I returned the cups and glasses were replaced but the room hadn’t been touched! I went into the hall and found a maid and requested the room serviced. She came by about 10 minutes later and cleaned the room.

All in all, not up to the Crown Plaza standards I have been used to. Definitely needs to work on that.

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comfortable w/ great service


12 septiembre 2014


i found the employees very friendly and helpful and the food was good also

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