Hotel Front Desk: 1-704-5279650

Hotel Fax: 1-704-5276918

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Charlotte Douglas Intl Airport (CLT)

- Distance from hotel: 5 MI/ 8.05 KM West l

- From I-77 Take Exit 6B to Billy Graham Parkway and travel approximately five miles, exiting after the second traffic light at the Charlotte Douglas International Airport exit. Parking availability and locations will be indicated on signs along Josh Birmingham Parkway.

LYNX Light Rail

- Distance from hotel: 1 MI/ 1.61 KM North

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- Car Parking Available

- Complimentary Daily Self-Parking

- There are 457 complimentary on-site parking spaces available to our guests.

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Hotel Highlights

Indoor and outdoor heated pools; pool side Splash Bar serving cocktails and delicious appetizers from Birch Restaurant and Bar. Friendliest hotel team in town, some have been here since the hotel opened!
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 117 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

great hospitality


August 29, 2014

please see my notes earlier in the survey. very happy with my stay and will certainly use the Crowne Plaza again. although everything was so accommodating the hospitality was what was most appreciated. hospitality is the key work in our community and you do not experience it often enough when you are out in the world! thank you for the experience!

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Newly Renovated


August 28, 2014


a very modern and clean hotel in a very nice area - we would stay there again if needed for sure.

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Very clean and great service but hot and small rooms


August 28, 2014


Recently remodeled hotel. Very modern fabrics and furnishings. Unfortunately the beds are very small. We had a 2 queen beds and they were barely big enough for two adults. They were ok for our 2 kids. Having stayed at many competitive branded hotels, the queen beds here at Crown Plaza are much smaller, more like a "double" or "full" size. Also, there are opaque windows in the bathroom door and the bathroom door (1) does not lock and (2) is situated across from a mirror. The fact that it didn't lock totally freaked my teenage daughter out. The bright lights in the bathroom shining through the opaque windows in the door and bouncing off the mirror was very distracting to anyone watching TV at night or trying to sleep early in the morning. The thermostats are set and can't be adjusted. They are set at 68. During the evenings, the air conditioning will catch up and cool the room down, but during the day, it's hot in the room and you can't adjust the temp. The ratings above are automated from survey questions. The rating of 4/5 is mainly attributable to the staff, the safety of the hotel, and the cleanliness of the bathroom. The room itself left much to be desired.

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Satisfied customer


August 26, 2014

Very happy with my latest stay. Everything was exactly what it should be. No issues here. Thanks..

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