Rated 3.8 out of 5 by 43
Rated 5.0 out of 5.0 by EtchGuy Good Service
This is actually a very nice hotel, albeit in an out of the way location.
If you want to be out every evening enjoying the bars & restaurants of down-town Ottawa, this is not the place for you. If however you are on a business trip & are intending on just using the facilities of a full service hotel, this place is great!
The room (901) was spacious & with the exception of one area where the vacuum cleaner obviously cannot fit, it was meticulously clean. Although this room is directly opposite the elevator it was actually quiet. Having an internal door between the entrance foyer & the bed room did make a big difference to keeping the room that quiet.
It was nice to see that the windows were clean, after all that is a nice view of the park & the river to look out on – the snow covered view is nice until you have to go out in it!
Many have previously moaned about the heavy blanket & sheets type of bedding that is common in most Crowne Plaza hotels – It was fantastic, I slept very well!
Breakfast is good, but could do better for what would be no real investment on the part of the management. (THIS IS A HINT!) The Danish pastries are of the same type as many hotels use, but were just taken out of the bag & put in the basket. Other hotels I have stayed in recently have picked up on the idea that if you warm, & keep them warm, these pastries go from being OK to being actually quite good.
What is it with the RULE that guests are not allowed to keep the pot of coffee on their breakfast table?????
Although I had a laugh about this crazy rule with the very nice lady serving the breakfast, she was adamant that only the hotel staff could pour the hot beverages – it is as if “Big brother” is watching them (I did not see any cameras though!) Luckily I checked out on Friday, there would have been a situation developing on the weekend where no one gets between me & my pot of wake-up juice!
There was a problem during my stay in that my laundry did not show up. After another day waiting, I went down to the reception & they sent someone off to hunt for it. Sure enough, a couple of hours later it was delivered to my room. I appreciate that the laundry charge was taken off my bill, this was a nice management decision. This level of integrity is seldom seen in hotel management; so this small gesture does go a long way in promoting this as a hotel that I want to do business with. For this trip I chose this hotel as my normal (better location) hotel was full. My allegiance has now been changed; I will be staying at the Crowne Plaza Ottawa for my future visits!
December 5, 2013
Rated 4.0 out of 5.0 by Eachdayisagift Great night sleep but grossly understaffed.
The hotel staff was very accomodating and did the best they could under the circumstances. The hotel is grossly understaffed. My husband and I went to the bar for a drink and possibly to the restaurant around 8;30pm. They had 2 people working the entire bar and restaurant. It was a Saturday night and there were 6 other people waiting for drinks. The girl that served us was very polite and apologetic but it took 15mins for the initial contact with a staff member. The hotel could be making good money on extra services. It is completely the hotels fault for the staffing issues and the current staff is paying a high price in loss of tips.
The beds were VERY comfortable however it took 3 requests and 4 hours to get a crib. The double doors in the room make it extremely quiet. I would highly recommend coming back just bring your own drinks and don't expect much at the restaurant.
November 25, 2013
Rated 1.0 out of 5.0 by NeveragainJohnny Never again
Had to wait for 2 hours before gaining access to our 2 rooms (and yes, we did arrived just in time at 4 PM). I had to ask the Manager for a courtesy drink from the bar for the clerks were not authorized to do this... She agreed but quite a few customers were left waiting for their rooms in the lobby without any form of compensation !
Still awaiting our rooms after one hour we asked the barmaid for 2 more beers. Amazingly those two drinks were charged to my room even though I refused to sign the barmaid's check upon leaving the bar.
Checking out, I asked what was that 15 $ charge from the restaurant for we didn't used it at all. TADAAAAM ! here comes the very same manager refusing to foot the bill for those 2 beers. I couldn't believe what was happening: I flashed my Priority Membership Card and insisted politely on the fact that if my patronage isn't worth 15 $ Crowne Plaza will never see me again. She couldn't care less and left while I was tearing apart my Priority Card in front of her.
October 23, 2013