Crowne Plaza Gatineau-Ottawa

Hotel Front Desk: 1-819-7783880

Hotel Fax: 1-819-7783309

Hotel Email: reservationcrowneplaza@rosdevhotels.com

Check In: 3:00 PM | Check Out: 1:00 PM | Local Time: 7:30 PM


Airport
MacDonald Cartier International Airport YOW (YOW)

- Distance from hotel: 9.94 MI/ 16 KM North l

- Head northwest on Airport Parkway Private, continue on Airport Pkwy. Continue on Bronson Ave, Turn left at Somerset St. W. Turn right at Booth St, Turn right at Rue Eddy. Turn left at Boulevard Alexandre-Taché. Turn right at Rue Montcalm.

Gatineau Airport (YND)

- Distance from hotel: 13.67 MI/ 22 KM South West l

- Head north on Boulevard de l'Aéroport toward exit 154. Turn right at Chemin Industriel. Turn right to merge onto AUT-50 O, toward Hull. Turn left at Rue Montcalm.

Train
Ottawa Train Station

- Distance from hotel: 6.21 MI/ 10 KM North West

- Head west Tremblay Rd. toward Transitway. Turn right Riverside Dr. Take Hwy-417 W. Take exit 121A toward Bronson Ave. Merge onto Catherine St. Turn right on Bronson Ave. Turn left on Somerset W. Turn right Booth St. Right Eddy, left Boul Alexandre-Taché.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 16.00 CAD

- HEATED INDOOR PARKING The following preferential parking rate is presently in effect at the Crowne Plaza Gatinea-Ottawa, $16.00 with in and out privileges. (Subject to Change) ***NOTE: Parking lot is owned and operated independantly from the hotel.***

Print Hotel Fact Sheet

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Hotel Highlights

The hotel is on the Island of Hull and we have water, trekking, boardwalks, parks, French Language Summer Theatre (Theatre de l'ile, another island on Brewery Creek) housed in the first Hull Water Works building just across the street from us with another small park you can take the boardwalk down to the Les Brasseurs du Temps (microbrewery and restaurant) with a great terrace.
Quick Information

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 104 reviews
82%
Recommend This Property
Read All Reviews

Ratings Breakdown

104reviews

  • 5 Stars
    43
  • 4 Stars
    32
  • 3 Stars
    15
  • 2 Stars
    8
  • 1 Stars
    6

no working vending machines

By

September 27, 2014

club

No working vending machine. No available bottle water at the bar. Poor service with no available water.

Posted byHotelStaff
September 29, 2014
Good afternoon Kermi, Thank you for taking the time to review our property after your recent stay. I can understand your disapointment not being able to purchase water. We were advised this morning that some of the machines were unplugged. We will monitor these machines closely in the future to avoid this situation. Thank you for your comments. Regards, Nathalie, Director of sales
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Nice stay for business

By

September 24, 2014

club

It was a nice hotel downtown Gatineau. I enjoyed my overnight stay.

Posted byHotelStaff
September 29, 2014
Good afternoon, Thank you for your recent stay with us and for being an IHG Rewards Club member. It is delightful to know that our location suited your business needs. We are happy that you enjoyed your visit and we look forward to your next stay with us. Do not hesitate to reach out to the sales department to discuss your travel needs. Kind regards, Nathalie, Director of sales
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Lacking communication skills

By

September 24, 2014

I loved the hotel: the room was great, the view was nice. My problem was with the staff.

A trainee assigned me my room at the front desk and no one supervised her. I asked about the document she asked me to sign, about the charges for a newspaper I did not want to incur. She repeated to me to sign and pointed again WHERE I should sign - like I hadn't understood her - and offered no other explanation. I said I wanted to read the document. She waved it off and again pointed at the signature. At this point, she was alone on the floor and I was in a hurry. She handed me my room key and said nothing more. Our transaction was over. Not: "the elevators are on your left. Take the first bank..." or "We have a coffee shop" or "Enjoy your stay" etc..

My larger complaint is about the marathon that took place on Sunday, effectively locking me into the hotel. There was no information circulated to any of the guests about the road closures or the race. Surely, this wasn't a surprise! These things are planned by cities YEARS in advance! There were many hotel guests in the lobby trying to figure out how to leave to catch planes and trains - me included! I called front desk for information, twice. They said they'd call back and never did. In the end, I had to run across the race with computer and luggage in tow to get to a street where I could catch a ride. NOT COOL CROWN PLAZA. Great room. But nothing else.

Posted byHotelStaff
September 29, 2014
Dear LP2100, Thank you for taking the time to write your review, we appreciate getting feedback from your recent stay. It is delightful to know that you loved our hotel but disappointing to read that we were unable to help you achieve your goals. We will make sure to review our training procedures in order to avoid these types of experiences. This is not the service culture at the Crowne Plaza Gatineau-Ottawa. Your comments will be shared with our supervisor in order to reinforce the importance of customer service. As for the race, we were cut-off guard this year as it usually does not pass by our hotel, we will review the race calendar and their path to better serve our guests. Thank you again for your comments. Kind regards, Nathalie Director of sales
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Quality facility and excellent beds.

By

September 18, 2014

club

Quality facility and excellent beds. I enjoyed the best sleep while traveling. Friendly and informative staff, salt-water pool and sauna facilities, excellent overall experience in room and entire facility. Excellent location close to park, museums and other attractions.

Posted byHotelStaff
September 22, 2014
Dear B Kirby, Thank you for reviewing our property after your stay. We are always thrilled to receive positive feedback from our guests, especially our IHG Rewards Club members! It is delightful to know that you appreciated the comfort of our beds, our proximity to parks, museums and major attractions. As of the quality of service, we will definitely pass your compliments on to our Crowne Plaza Reception Team. Thank you again for your comments and we hope to welcome you back soon again. Leîla A. Sales Department
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