Crowne Plaza Gatineau-Ottawa

Hotel Front Desk: 1-819-7783880

Hotel Fax: 1-819-7783309

Hotel Email: reservationcrowneplaza@rosdevhotels.com

Check In: 3:00 PM | Check Out: 1:00 PM | Local Time: 7:30 PM


Airport
MacDonald Cartier International Airport YOW (YOW)

- Distance from hotel: 9.94 MI/ 16 KM North l

- Head northwest on Airport Parkway Private, continue on Airport Pkwy. Continue on Bronson Ave, Turn left at Somerset St. W. Turn right at Booth St, Turn right at Rue Eddy. Turn left at Boulevard Alexandre-Taché. Turn right at Rue Montcalm.

Gatineau Airport (YND)

- Distance from hotel: 13.67 MI/ 22 KM South West l

- Head north on Boulevard de l'Aéroport toward exit 154. Turn right at Chemin Industriel. Turn right to merge onto AUT-50 O, toward Hull. Turn left at Rue Montcalm.

Train
Ottawa Train Station

- Distance from hotel: 6.21 MI/ 10 KM North West

- Head west Tremblay Rd. toward Transitway. Turn right Riverside Dr. Take Hwy-417 W. Take exit 121A toward Bronson Ave. Merge onto Catherine St. Turn right on Bronson Ave. Turn left on Somerset W. Turn right Booth St. Right Eddy, left Boul Alexandre-Taché.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 16.00 CAD

- HEATED INDOOR PARKING The following preferential parking rate is presently in effect at the Crowne Plaza Gatinea-Ottawa, $16.00 with in and out privileges. (Subject to Change) ***NOTE: Parking lot is owned and operated independantly from the hotel.***

Print Hotel Fact Sheet

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Hotel Highlights

The hotel is on the Island of Hull and we have water, trekking, boardwalks, parks, French Language Summer Theatre (Theatre de l'ile, another island on Brewery Creek) housed in the first Hull Water Works building just across the street from us with another small park you can take the boardwalk down to the Les Brasseurs du Temps (microbrewery and restaurant) with a great terrace.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 107 reviews
81%
Recommend This Property
Read All Reviews

Ratings Breakdown

107reviews

  • 5 Stars
    43
  • 4 Stars
    33
  • 3 Stars
    15
  • 2 Stars
    8
  • 1 Stars
    8

Terrible hotel, stay away

By

September 29, 2014

club

This is a dated hotel where the in-room climate control does not work, the rooms feel damp and the beds are very uncomfortable. The hotel restaurant is extremely understaffed so don't expect quick or even good service. I walked into the dining room for breakfast one morning and was shocked to see every unoccupied table uncleared of dirty dishes, linen and cutlery. There was absolutely nowhere to sit.

If the restaurant is this understaffed, don't expect a good or safe meal.

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What happened to the Crowne Plaza brand?

By

September 29, 2014

club

What happened to the Crowne Plaza brand? It used to be such a great hotelier... but not after staying at their Gatineau property:
1) The dining room experience was less than desirable. We stayed for five nights and noted that they were understaffed and overburdened. On our first night, the menu was quite underwhelming and the server had little knowledge of wines. Followed by our breakfast the next morning where most tables were not cleaned and the breakfast bar was not replenished so we had very little selection. Finally we gave up and dinned out for the remainder of our stay. In speaking with other hotels guests later in the week, they confirmed that conditions did not improve. We brought our concerns to the attention of management and they were met with an acknowledgement that they're "aware of the situation", yet there was no attempt at rescuing the customer.
2) We asked room service for a selection of teas for evening consumption... and we were met with a note from the front desk that they could "only find two sachets" of tea for us... disappointing. It's in the little details that hotels can differentiate themselves from their competitors, and unfortunately this was a fail.
3) In our room the finish in the bath tub was damaged and pealing away. Furthermore, the seal on the exterior windows was broken and condensation in between the panes of glass obstructed the beautiful view, not to mention that the windows were filthy... it ruined our photo opportunity of the fall colours and river.
4) Truthfully, we wanted to change hotels due to all these deficiencies. Unfortunately we were trapped in, since we had prepaid our stay we would have lost all our money.

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Good hotel, bad restaurant. Worst breakfast service and selection ever I h

By

September 28, 2014

platinumelite

This is a good hotel like other CROWNE PLAZA hotels. Except its restaurant. The food selection is not good. The breakfast service and selection is very bad. The breakfast service staff are usually overloaded and can't handle customer requests. Their attitude needs to be improved.

Please note that there are not many restaurant and grocery stores around, so you need to rely on hotel's restaurant if you don't drive.

Posted byHotelStaff
September 30, 2014
Hello Ali M48, Glad you liked the hotel and I would like to thank you for your comments. We appreciate and pay close attention to all comments so we can improve our offer. We are working closely with the F&B Operator to improve delivery to the hotel clientele, things are progressing and the dialogue is positive. Together we will get the employees engaged and appreciative of the business traveller's expectation.
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no working vending machines

By

September 27, 2014

club

No working vending machine. No available bottle water at the bar. Poor service with no available water.

Posted byHotelStaff
September 29, 2014
Good afternoon Kermi, Thank you for taking the time to review our property after your recent stay. I can understand your disapointment not being able to purchase water. We were advised this morning that some of the machines were unplugged. We will monitor these machines closely in the future to avoid this situation. Thank you for your comments. Regards, Nathalie, Director of sales
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