Crowne Plaza Guatemala

Hotel Front Desk: 502-502-24225050

Hotel Fax: 502-502-24225001

Hotel Email:

Check In: 3:00 PM | Check Out: 1:00 PM | Local Time: 7:30 PM

La Aurora International Airport (GUA)

- Distance from hotel: 0.93 MI/ 1.5 KM South West l

- Complimentary shuttle available

- Leaving the airport take the road that joins boulevard release, cross your right and on about all the boulevard until you find the obelisk, nuevament cross to the right on Avenue of the Americas to reach to 9a. street, where we are located.

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- Car Parking Available

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Hotel Highlights

Get your workout in while you gaze upon the beautiful scenery that surrounds Guatemala City. Our hotel's well-equipped Fitness Center boasts panoramic views of the Pacaya, Fuego and Agua volcanoes.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 146 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Smooth Process


May 18, 2015


Everything went well. Very smooth process for check-in and check-out. Everything worked. Bed was too stiff for my sleeping habits but better than most that I have experienced in Guatemala.

Posted by HotelStaff
May 19, 2015
Dear Guest. We appreciate your comments about our services. Thanks for choice Crowne Plaza and for visit Guatemala. I hope you will back soon. Best regards, Lizeth de Amado Sales Manager
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Not like other IHG


May 18, 2015

If you are traveling to Guatemala, try to book another hotel. Even though Crown Plaza is from the same super chain, looks like the nemesis of Intercontinental.
Very outdated and not even close to other Crown Plaza's I visited before.

Posted by HotelStaff
May 19, 2015
Dear Guest thank you for take your time to write about us. we are working to make any chages in our areas. Best regards,
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great staff!


May 15, 2015


My first impression on arrival was not as usual with Crowne Plaza, but I think the night attendant was not as experienced as other people on desk later in the stay.
No welcome for my loyalty status.
I asked about the club lounge, was told they didn't have one, found out later that there was! ( Diana, great service to rectify my initial impression)
Hotel is a little tired, air con noisy but on the whole the staff

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Habitación comoda y servicios generales buenos


May 13, 2015


El hotel es comodo y la gente es amable, sin embargo, las instalaciones son viejas y no parecen ser remodeladas frecuentemente. Las tarjetas magnéticas no sirven bien, hay que ingresarlas varias veces para poder ingresar al menos la de acceso al pasillo de habitaciones.

la fila en el restaurante es muy larga, el personal es poco para la demanda del mismo por lo que habían mesas no limpias y tuve que hacer una fila de una hora para unos omelets. Sería recomendable tener más personal.

Posted by HotelStaff
May 19, 2015
Estimado Huésped, agradecemos sus comentarios. Al mismo tiempo aprovecho para comentarle que estamos realizando cambios significativos en nuestras instalaciones. En cuanto a la fila larga del Restaurante, le comento que fue una fecha festiva y a Dios gracias tuvimos ocupacion al 100% en el Restaurante, pero si lamentamos que haya esperado ese tiempo, vamos a corregir este proceso. Quedamos siempre a las ordenes, Lizeth de Amado Sales Manager
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