Crowne Plaza Hangzhou Xanadu Resort

Hotel Front Desk: 86-571-83880888

Hotel Fax: 86-571-83880988

Hotel Email: reservations@xanaduresort.cn

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Train
Hangzhou Train Station

- Distance from hotel: 13.67 MI/ 22 KM North East

- Hangzhou Train Station--- Xihu Avenue--- Zhong He Viaduct---Fuxing Bridge (The Forth Qianjian Bridge)---Guanshan Tunnel---Shidai Avenue----Xiang Lake Road----Crowne Plaza Xanadu Hangzhou

Subway

No.1 Hangzhou Subway

- Distance from hotel: 6.21 MI/ 10 KM East

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- Car Parking Available

- Complimentary Daily Self-Parking

- free parking for in-house guest

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Hotel Highlights

The gardens & ponds are picture-perfect and everything is spotless. The resort has naturally beautiful lakes and mountains. The rooms are large and spacious with outstanding views of the lake complete with swans, geese & ducks. The staff is very courteous and will go out of their way to help you in anyway necessary. The resort has a shuttle bus that will take you to and from West Lake in Hangzhou.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 78 reviews
82%
Recommend This Property
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Ratings Breakdown

78reviews

  • 5 Stars
    45
  • 4 Stars
    23
  • 3 Stars
    2
  • 2 Stars
    4
  • 1 Stars
    4

感觉不错的酒店

By

November 19, 2014

房间很整洁,在湘湖的西面,酒店环境不错,早餐品种不少,味道不错,

进入大堂,看到的不是办理check in的柜台,感觉太商业化

Posted byHotelStaff
November 21, 2014
尊敬的无糖的咖啡贵宾, 非常感谢您选择入住杭州世外桃源皇冠假日酒店并与我们分享您的入住体验和建议,很荣幸也很高兴我们的客房、餐饮和环境能得到您的表扬和认可,您提及的商业化应该是指大堂的玉石店,那确实是今年入驻酒店,您的意见我们已经向行政管理层反馈,再次感谢您的点评,期待下次能为您创造更满意的体验。 诚挚敬意 Betty Fang 市场传讯部经理 杭州世外桃源皇冠假日酒店
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Quick overnight at resort

By

November 17, 2014

club

Arrived mid-evening for overnight at this resort during their off-season. Nearly empty rooms, but nice location next to lovely lake. Would like to have stayed longer to try amenities, or when more guests were there.

Posted byHotelStaff
November 21, 2014
Dear Gords, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our swan lake helped in making your visit enjoyable. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. By the way , Autumn is the best season to feel xanadu . Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort
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完美度假

By

November 17, 2014

酒店很大,环境很好,非常适合度假。只是小孩子玩的东西太少了, 建议酒店可以增加一点此类设备。不过周边的几个游乐园也弥补了一点缺憾。

Posted byHotelStaff
November 19, 2014
尊敬的贵宾, 感谢您选择和入住杭州世外桃源皇冠假日酒店并与我们分享您的体验和建议,很高兴我们的环境和氛围能得到您的喜欢和推荐,您提及的儿童娱乐我们也一直在努力创新增加改进,欢迎您再来杭州并下榻我们世外桃源,给您推荐酒店的亲子游项目手册,了解更多的咨询。再次感谢您的点评。 诚挚敬意, Betty Fang 市场传讯部经理 杭州世外桃源皇冠假日酒店
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环境还可以

By

November 13, 2014

club

环境还可以,但房间设备有点落后,地段有点偏僻,不便于出行,出行call的服务较慢,如果酒店自备出行巴士可能会更好。另外早餐服务较为周到

Posted byHotelStaff
November 17, 2014
尊敬的yanyanyanzi贵宾, 感谢您选择和入住杭州世外桃源皇冠假日酒店并与我们分享您的入住体验。很高兴酒店的早餐服务和环境给您这次旅行留有良好的印象,也很遗憾在出行方面没有给您满意的体验,出租车的问题也有其他客人反映,所以酒店一来降低了租用酒店商务车的费用,二来增加了酒店免费班车接送的时间,很遗憾您可能没有机会体验,我们会加强礼宾服务的培训,提供更主动更具体更便利的服务,再次感谢您的点评。欢迎您再来杭州,期待与您再次相约在杭州世外桃源皇冠假日酒店。 诚挚敬意, BETTY FANG 市场传讯部经理,杭州世外桃源皇冠假日酒店
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