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  • 1 877 2 CROWNE
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About our Hotel

Location: Resort

  • Location: Resort
  • Closest City: HANGZHOU
  • Distance From Hotel: 18.0KM
  • Local time zone: GMT+08:00

Check In: 2:00 PM Check Out: 12:00 PM

  • Check In: 2:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 16
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:1
  • Parking

Languages

Languages

  1. English
  2. Chinese

Pet Policy

Pet Policy

No Pet Allowed

What's Nearby

What's Nearby

Attraction:
Xiang Lake
Distance From Hotel:1.0KM

Parking

Parking

  • Number of parking spaces:385
  • Car Parking Available
  • free parking for in-house guest

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Executive Rooms,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Hotel renovated inFebruary 01, 2006
  • Total number of rooms:301
  • Total number of suites:18
  • Total number of rooms with only one bed:83
  • Total number of rooms with only double beds:200
  • Total number of non-smoking rooms:73
  • Total number of rooms for the physically challenged:1
  • Executive floors
  • Executive rooms
  • Interior corridor
  • Total number of floors:4

Crowne Plaza Hangzhou Xanadu Resort is located in the beautiful Xianghu Lake Tourism Zone of Xiaoshan District in Hangzhou, and is the first five-star international brand business and conference resort hotel in Hangzhou. The picturesque environment and considerate service offers you the most delicate and luxurious experience. Whether you are traveling for business or pleasure, Crowne Plaza Hangzhou Xanadu Resort is the ideal place for you.

As
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Crowne Plaza Hangzhou Xanadu Resort is located in the beautiful Xianghu Lake Tourism Zone of Xiaoshan District in Hangzhou, and is the first five-star international brand business and conference resort hotel in Hangzhou. The picturesque environment and considerate service offers you the most delicate and luxurious experience. Whether you are traveling for business or pleasure, Crowne Plaza Hangzhou Xanadu Resort is the ideal place for you.

As the first five-star international brand business and conference resort hotel, Crowne Plaza Hangzhou Xanadu Resort exemplifies the place to meet for which the Crowne Plaza brand is globally renowned. The hotel is standing on the south bank of Qiangtang River, the resort is ideally positioned 16 minutes from the West Lake and Railway Station, 5 minutes drive to Hangzhou Polar Ocean Park and Xiang Lake, and 25 minutes to the Hangzhou Xiaoshan International Airport by car.

The hotel offers 301 guestrooms including 18 suites and 62 Xanadu club rooms, 2 restaurants, a lobby bar, 20 meeting rooms inclusive of 3 ballrooms, business center, Club Lounge with swan lake view, pontoon, swimming pool, gym and 20 leisure activities, which truly makes it The Place To Meet.

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Features
The gardens & ponds are picture-perfect and everything is spotless. The resort has naturally beautiful lakes and mountains. The rooms are large and spacious with outstanding views of the lake complete with swans, geese & ducks. The staff is very courteous and will go out of their way to help you in anyway necessary. The resort has a shuttle bus that will take you to and from West Lake in Hangzhou.

Guest Reviews

Rated 4.2 out of 5 by 46 reviewers.
Rated 2.0 out of 5.0 by 莫名其妙 中餐厅,西餐厅(里面),客服清洁与服务,礼宾 这些方面真是非常棒!!! 莫名其妙的是前台和早餐厅的引导人员. 早餐厅引导人员把带着小孩(不到2岁)引导到另外的餐厅早餐,没有粥,没有小朋友餐具,没有鸡蛋.当我到达问起的时候她们回答: 1:没有粥那就吃别的; 2:没有餐具就用筷子的就可以; 3:有茶叶蛋. 请问:你们自己确定在自己家里是用筷子给2岁不到的小朋友吃饭的?2岁不到的小朋友是吃茶叶蛋的? 我把老人和小朋友带到正常的早餐厅时候引导人员来跟我说:小朋友是不含早餐的(另外一个5岁多的小朋友),因为你们是团购的!我请他先去查询再来说,后来说她跟经理确定过了我是团购或者是优惠通道预定的,我终于知道了为什么引导人员会把老人和小朋友带到另外的餐厅用早餐. 我一再确定我是从官网预定的,来来回回几个回合那个经理说可以给我证明,结果下午我到前台的时候她给了我一张空白的A4纸打印了几行英文说是证明,哈哈哈,我当时是没有办法不笑. 如此业余,我就直截了当叫前台先把费用加上,先收费再说. 总结: 1:这家酒店几乎完美! 2:只是要欺负老人!一家酒店,不管是几星级,最基本的是不是多豪华,首先是要童叟无欺! 3:前台很业余,尤其是所谓的经理,无法想像! August 26, 2014
Rated 5.0 out of 5.0 环境一流,服务和内装饰需加强 床头的开关设计容易在睡觉的时候无意碰到, 转廊的指示牌不够清晰 对于希望在湖边散步的客人缺少路标 走廊设计建议不用地毯 在江南潮湿的环境的材料使用要注意 August 23, 2014
Rated 5.0 out of 5.0 by 服务一流,环境很好 环境很好,地方很大很舒服,里面的工作人员服务态度超好,很纯朴热心,能真正为客人考虑,可以感觉到他们经过专业培训。 房间蛮大蛮整洁,就是空调声音有点响,晚上睡不好觉。我们那个房间内的网络有问题,所以入住的哪天下午花了不少时间在维修网络,毕竟酒店比较老了 August 22, 2014
Crowne Plaza Hangzhou Xanadu Resort Exterior
Crowne Plaza Hangzhou Xanadu Resort Exterior
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Crowne Plaza Hangzhou Xanadu Resort Exterior Crowne Plaza Hangzhou Xanadu Resort Lobby Lounge Crowne Plaza Hangzhou Xanadu Resort Lobby CROWNE PLAZA HANGZHOU XANADU RESORT -Front Desk Crowne Plaza Hangzhou Xanadu Resort Function Room Crowne Plaza Hangzhou Xanadu Resort Meeting Room Crowne Plaza Hangzhou Xanadu Resort Exterior Crowne Plaza Hangzhou Xanadu Resort Exterior
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