Crowne Plaza Hangzhou Xanadu Resort

Hotel Front Desk: 86-571-83880888

Hotel Fax: 86-571-83880988

Hotel Email: reservations@xanaduresort.cn

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Hangzhou xiaoshan international airport (HGH)

- Distance from hotel: 24.85 MI/ 40 KM l

- 场——唐新线——建设四路——左转上风情大道——右转上湘湖路(东方文化园方向)或机场——杭州绕城南线——往临安,富阳,南京,黄山方向—过萧山南出口—义桥闻堰下高速(出收费站右转行驶3公里左右)—湘湖路右转(杭州乐园、湘湖景区方向500米)

Train
Hangzhou Train Station

- Distance from hotel: 13.67 MI/ 22 KM North East

- Hangzhou Train Station--- Xihu Avenue--- Zhong He Viaduct---Fuxing Bridge (The Forth Qianjian Bridge)---Guanshan Tunnel---Shidai Avenue----Xiang Lake Road----Crowne Plaza Xanadu Hangzhou

Subway

No.1 Hangzhou Subway

- Distance from hotel: 6.21 MI/ 10 KM East

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- Car Parking Available

- Complimentary Daily Self-Parking

- free parking for in-house guest

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Hotel Highlights

The gardens & ponds are picture-perfect and everything is spotless. The resort has naturally beautiful lakes and mountains. The rooms are large and spacious with outstanding views of the lake complete with swans, geese & ducks. The staff is very courteous and will go out of their way to help you in anyway necessary. The resort has a shuttle bus that will take you to and from West Lake in Hangzhou.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 69 reviews
80%
Recommend This Property
Read All Reviews

Ratings Breakdown

69reviews

  • 5 Stars
    41
  • 4 Stars
    18
  • 3 Stars
    2
  • 2 Stars
    4
  • 1 Stars
    4

环境不错,服务离假日的标准还有距离

By

2014 十月 23

club

环境很不错,设施有点陈旧。前台服务在以下几个方面有待提高:
1、速度和效率不够,而且在客人等待的时候,没有给予适当的关心。

2、服务热情不够,很多时候连简单的微笑都没有做到。

3、没有介绍酒店的相关设施,比如健身房和游泳池的具体位置和使用情况。

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环境不错,适合居家亲子游

By

2014 十月 20

机场过去,还算方便,路途有点远,好在有高速,40分钟可达。环境真心不错,窗外就是湖,楼下就是亭台,还有些滑梯,秋千什么的,小孩子肯定喜欢。 问了前台,泳池有小孩专用的池子,这个不错,可惜没时间去体验下。

度假酒店是不是都这样,楼是不高,面积老大。吃个早饭走过去要5分钟吧,我感觉挺久。要赶时间的话还是多走几分钟为好。出租车貌似不好叫,不过门口有排队的,我还算幸运,出门就打到。

环境噪声没有,相当安静。睡得很好。就是我睡得那个床铺有点斜,虽然不影响休息,但酒店应该可以做的更好。

总的讲,居家休闲游推荐好去处

Posted byHotelStaff
2014 十月 24
尊敬的fyao贵宾, 感谢您选择和入住杭州世外桃源皇冠假日酒店并愿意花时间给我们详细诚恳的点评和推荐。很荣幸能陪您度过顺利美好的假期。除了酒店自身的天鹅湖花园景观,还有周边湘湖风景区也是环境宜人,可以徒步或者骑行前往观光旅游,下次您再来杭州可以去感受下。诚如您所提的早餐徒步时间,如果有时间可以沿湖慢慢散步过去,也可以电话预约酒店高尔夫车来接送餐厅和客房。出租车这个问题很多客人提到,我们也有认真逐步解决,酒店的免费班车车次的增加,租用轿车的费用调低,希望都能为住店客人提供更方便的出行。再次感谢您的点评,也欢迎您再次光临杭州世外桃源皇冠假日酒店,可以带小朋友去体验下我们的儿童游泳池。 诚挚敬意, Betty FANG 市场传讯部经理 杭州世外桃源皇冠假日酒店
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床铺舒适,服务一流。

By

2014 十月 19

club

环境好,很幽静,床铺舒适,服务一流。非常好
环境好,很幽静,床铺舒适,服务一流。非常好
环境好,很幽静,床铺舒适,服务一流。非常好

Posted byHotelStaff
2014 十月 23
亲爱的安妮, 感谢您选择和入住杭州世外桃源皇冠假日酒店并给予我们好评和肯定,我们很高兴也很荣幸能陪您一起度过一次愉快的旅行,欢迎您再来杭州,期待我们再一次在美丽的世外桃源相遇,我们会继续为您提供舒心满意的服务。再次感谢您的点评。 诚挚敬意, Betty FANG 市场传讯部经理 杭州世外桃源皇冠假日酒店
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Good place to relax

By

2014 十月 16

I came to the hotel to have a short break from my travel and just relax, I was very pleasantly surprised to find such a nice environment. Very good service, good food easy to get to the local down town area. I will go there again to recharge.

Posted byHotelStaff
2014 十月 22
Dear LinBo01 Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our staff and service helped in making your visit enjoyable. .Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort
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