Crowne Plaza West Hanoi

Hotel Front Desk: 84-4-62706688

Hotel Fax: 84-4-62706666

Hotel Email: hotel@crowneplazawesthanoi.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Noi Bai International Airport (HAN)

- Distance from hotel: 18.02 MI/ 29 KM South West l

- Take airport highway to hanoi city centre. After crossing Red River Bridge, take right turn to enter to Le Duc Tho street.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Spacious car parking space in basement 1 and basement 2

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Hotel Highlights

Book one of our Suites or Club Rooms to enjoy personalized service in the heart of Hanoi, that includes access to our Club Lounge, where complimentary drinks and snacks are served throughout the day. Book now in advance and receive free upgrade, free breakfast, free Internet and late check out until 4:00PM.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 117 reviews
94%
Recommend This Property
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Ratings Breakdown

117reviews

  • 5 Stars
    76
  • 4 Stars
    31
  • 3 Stars
    5
  • 2 Stars
    3
  • 1 Stars
    2

Nice

By

18 diciembre 2014

club

Stayed at Crowne Plaza Hanoi for 2 nights during my Business trip. Good ambience, excellent in hospitality and service. Will definitely recommend others to stay at this hotel.

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No Frills, Crowne Plaza that lacks soul

By

15 diciembre 2014

platinumelite

The Crowne Plaza Hotel is a very popular tourist hotel in West Hanoi. The hotel is a buzz with people during peak hours breakfast and dinner.

As a business hotel in the new CBD area, West of Hanoi, it lacks qualities that would service the well traveled business executive.

As a result, the Crowne Plaza West Hanoi, lacks an identity, it lacks a heart, soul and spirit. One can't help feel like a farm animal being herded through gates.

Overall, whether you're a tourist or a business executive, the hotel is a no frills hotel.

Posted byHotelStaff
19 diciembre 2014
Dear GLOBALMHA, Thank you for taking the time to tell us about your experience at Crowne Plaza West Hanoi. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Crowne Plaza, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jasmin Kohlbrecher Executive Assistant Manager
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Very good hotel and location

By

11 diciembre 2014

The hotel is a very good option for the business traveller and is in a suitable location away from the old quarter which is very busy and noisy with severe traffic congestion. The location is very convenient to access the airport as the trafic congestion at all hours may make travelling to the airport an issue in terms of time.

The hotel is a full service hotel which offers good value for money with friendly staff and good service levels. The rooms are nice places to be with good beds and showers. The Internet is at time a little slow but reliable.

Overall the hotel can be recommended, particularly the club rooms which provide access to the club lounge which is good for business meetings.

Posted byHotelStaff
15 diciembre 2014
Dear drpm, Thank you very much for taking your valuable time to write us a great review. We are glad to read that you have enjoyed your stay with us and you were delighted by our beautiful hotel and our friendly staff. We will continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our Crowne Plaza West Hanoi. Sincerely, Jasmin Kohlbrecher Executive Assistant Manager
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Amazing Staff makes for an Amazing Stay

By

09 diciembre 2014

The thing that stands out about CP West Hanoi isn't their amazing complex, or beautiful room or even the plentiful amenities, but what really stood out for me was the BEST Staff I've ever had the pleasure to be engaged with. From my arrival, the staff at the door rushed to my needs and helped with my luggage. The Front Desk staff made quick work of my check in while escorting a loyal IHG rewards members up to the top for complimentary beverage services as my international checkin was being processed. The Housekeeping staff was amazing punctual, efficient and super clean with their services. No matter what and when I needed something, it was always delivered, no questions asked. The restaurant staff tended to all my needs, no matter how little or tedious, and they did it with amazing service and a smile (a real smile). I realized upon checking out, how I was going to miss this place. The staff made me feel extremely comfortable and very welcomed. The staff here LOVES what they do and they do a VERY good job at it. Kudos to the management team, but more so to the team members who acted and made me feel like family. To the Staff at CP West Hanoi, Thank you for making me feel apart of your family. :-)

Posted byHotelStaff
11 diciembre 2014
Dear Traveler_Tron, Thank you very much for taking your valuable time to write us a great review. It is wonderful to know that we met your expectations across many levels especially the great customer service & wonderful staff. Rest assured we will share your generous words of praise with our colleagues who will certainly be motivated. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future. Sincerely, Jasmin Kohlbrecher Executive Assistant Manager
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