Crowne Plaza West Hanoi

Hotel Front Desk: 84-4-62706688

Hotel Fax: 84-4-62706666

Hotel Email:

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Noi Bai International Airport (HAN)

- Distance from hotel: 18.02 MI/ 29 KM South West l

- Take airport highway to hanoi city centre. After crossing Red River Bridge, take right turn to enter to Le Duc Tho street.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Spacious car parking space in basement 1 and basement 2

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Hotel Highlights

Book one of our Suites or Club Rooms to enjoy personalized service in the heart of Hanoi, that includes access to our Club Lounge, where complimentary drinks and snacks are served throughout the day. Book now in advance and receive free upgrade, free breakfast, free Internet and late check out until 4:00PM.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 81 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Very basic for a Crowne Plaza


September 02, 2014


The hotel does not have enough restaurant options for being an international chain like Crowne Plaza. It has just one restaurant, and the buffet for breakfast, lunch and dinner look surprisingly similar, with the same dishes very often.

There are not enough vegetarian options in the a la carte menu. The quality of desserts is poor. And there are not enough vegetable dishes in the buffet.

Most of the staff does not speak acceptable levels of english. They can only understand the basic words. Thus, if there is any specific requests being made (like a specific dish request which one hopes to be able to do in a hotel like Crowne Plaza chain), they do not understand often.

They could not even serve a bowl of mixed nuts or cashew nuts at the Library Bar of the hotel.

The quality of the desserts served at the lunch and dinner buffet are quite bad - the pastries are always dry and feel stale.

The restaurant choice and food quality at a similar priced IHG hotel - the Intercontinental Hanoi, for example, is much better.

Posted byHotelStaff
September 08, 2014
Dear BonyM, First of all, I would like to say thank you very much for sharing your feedback following your recent stay at Crowne Plaza West Hanoi. We appreciate your comment about the variety of food in the restaurant. I will forward your message to our Chef and his team for future improvement. Regarding your discomfort due to our staff's level of English, I have instructed our training department and the managers in charge to look into this. Again, thank you for your loyalty and hope that you will consider staying at our hotel again. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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Comfortable bed and great service.


August 26, 2014


fantastic time in Hanoi, Beer was cheap and plentiful, great staff

Posted byHotelStaff
September 05, 2014
Dear Billy Beans, Thank you for your recent stay with us. We feel great that you enjoyed our services and facilities. We will work hard to ensure our guests are satisfied at a highest level. Look forward to welcoming you again at soonest. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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Great Hotel


August 24, 2014


Had a great stay, no issues whatsoever, good staff whom are attentive and gets the work done.

Posted byHotelStaff
August 27, 2014
Dear Anonymous, Thank you for your recent stay at Crowne Plaza West Hanoi and your feedback. We are glad to hear that our staff members have fulfilled your expectations in terms of service. Look forward to welcoming you back at soonest. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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Great Staff, consider them friends


August 20, 2014


This was my 10th stay at the hotel according to the hotel when I checked in. The staff are very nice, welcoming, several of them remember me and we have a chat and catch up so it is like a home away from home.
Very good value for money, and GREAT PEOPLE.

Posted byHotelStaff
August 25, 2014
Dear theNut, Thank you very much for your recent stays at Crowne Plaza West Hanoi and your positive feedback. It is always a pleasure for us to hear from our satisfied guests as we genuinely love to look after them. We then look forward to welcoming you back soon. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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