Crowne Plaza West Hanoi

Hotel Front Desk: 84-4-62706688

Hotel Fax: 84-4-62706666

Hotel Email:

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Noi Bai International Airport (HAN)

- Distance from hotel: 18.02 MI/ 29 KM South West l

- Take airport highway to hanoi city centre. After crossing Red River Bridge, take right turn to enter to Le Duc Tho street.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Spacious car parking space in basement 1 and basement 2

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Hotel Highlights

Book one of our Suites or Club Rooms to enjoy personalized service in the heart of Hanoi, that includes access to our Club Lounge, where complimentary drinks and snacks are served throughout the day. Book now in advance and receive free upgrade, free breakfast, free Internet and late check out until 4:00PM.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 128 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great service


February 25, 2015

Very very nice hotel with good services

Anyway, Improve your Wireless Internet speed

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Unworthy of the Crowne Plaza Badge


February 10, 2015


Continued frustration of slow internet connections at this hotel, without any news of further investment. A corporate account with hotel needs to be carefully re-considered due to poor lack of service on account.

Posted by HotelStaff
February 11, 2015
Dear Global MHA, I want to thank you for the feedback that you took the time to provide from your recent stay at Crowne Plaza West Hanoi. Without this feedback, we cannot improve the quality of the guest experience at our hotel. I am however very disappointed that we did not live up to your expectations. Please be rest assured that your feedback has been communicated to the team members involved so we can learn from the feedback and ultimately improve the hotel. We hope you will consider the Crowne Plaza West Hanoi for your future travel needs so we can show you the guest experiences as we design it. If you need any assistance, please do not hesitate to contact me directly at Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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Great hotel


February 10, 2015


if you are staying in the Hanoi area this hotel ticks all the boxes. Ideally situated, staff very attentive and knowledgeable, rooms perfect

Posted by HotelStaff
February 11, 2015
Dear Anonymous, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this nice review. We are so glad that you enjoyed your experiences with us and that you had a great stay. We will continue to work hard to ensure best services are delivered to all our guests. We hope to welcome you back at soonest! Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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Breakfast and Exec Lounge


January 26, 2015


One point regarding breakfast is that the eggs prepared either omelete or fried are swimming in oil, So much so that they were inedible..
It is really great to have some hot snacks available in the exec lounge yet the ones served for the two days I went were cold and actually the same ones that were leftover from the day before. If items are to be served then they should be fresh and hot, not leftovers. Other than that the place was great and a very good value for the money spent.
One final note is that the Taxi service available at the hotel is much more expensive than a taxi called in. The ride to the old quarter cost about 75% more going than the ride back with a normal taxi.

Posted by HotelStaff
January 29, 2015
Dear One Lone Traveller, First of all, I would like to say thank you very much for sharing your feedback following your recent stay at Crowne Plaza West Hanoi. Your opinion is very important to us, as it helps us identify areas in need of improvement. We take this very seriously and work diligently to rectify any unsatisfactory experiences. Again, thank you for your loyalty and hope that you will consider staying at our hotel again. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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