Crowne Plaza West Hanoi

Hotel Front Desk: 84-4-62706688

Hotel Fax: 84-4-62706666

Hotel Email:

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Noi Bai International Airport (HAN)

- Distance from hotel: 18.02 MI/ 29 KM South West l

- Take airport highway to hanoi city centre. After crossing Red River Bridge, take right turn to enter to Le Duc Tho street.

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Spacious car parking space in basement 1 and basement 2

Print Hotel Fact Sheet

Current Settings are:


Change Preferences:

Country of Residence:

Available Languages:

Make A Reservation

Book Online or Call:

Chat with an AgentChat with an Agent

Best Price Guarantee

Select to close

To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).

Close Button

Please enter Check In.

Please enter Check Out.

Hotel Highlights

Book one of our Suites or Club Rooms to enjoy personalized service in the heart of Hanoi, that includes access to our Club Lounge, where complimentary drinks and snacks are served throughout the day. Book now in advance and receive free upgrade, free breakfast, free Internet and late check out until 4:00PM.
Quick Information

Hotel Offers

There are no hotel packages available for your requested travel criteria
Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 83 reviews
Recommend This Property
Read All Reviews

Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Sehr guter Service, sehr guter Komfort.


2014 九月 11


Immer wieder gerne. Ich habe mich sehr wohl gefühlt und werde dieses Hotel auch in der Zukunft buchen.

Posted byHotelStaff
2014 九月 19
Sehr geehrte Babbl66, Vielen Dank für Ihren Aufenthalt im Crowne Plaza West Hanoi. Es ist toll, dass Sie unsere Dienste und Einrichtungen genossen. Mein Team und ich freuen uns über Ihr kostenloses Bemerkungen. Wir freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen, Jasmin Kohlbrecher Executive Assistant Manager ----------------------------------------- Dear Babbl66, Thank you for your stay at Crowne Plaza West Hanoi. It's great that you enjoyed our services and facilities. My team and I appreciate your complimentary remarks. We look forward to your next stay. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
Read More
Read Less

First Rate


2014 九月 10


I stayed here for 3 nights. It was excellent except in respect of 1 thing, that being wifi internet access which was patchy from time to time. As to the room, staff, food and services, they were all excellent and I will stay there again when I return to Hanoi.

Posted byHotelStaff
2014 九月 19
Dear NICKNAME1000, Thank you for your recent stay and your feedback. Indeed every guest is important to us and we do our utmost to have you spend magnificent moments at Crowne Plaza West Hanoi. We look forward to many other visits of yours. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
Read More
Read Less

Very basic for a Crowne Plaza


2014 九月 02


The hotel does not have enough restaurant options for being an international chain like Crowne Plaza. It has just one restaurant, and the buffet for breakfast, lunch and dinner look surprisingly similar, with the same dishes very often.

There are not enough vegetarian options in the a la carte menu. The quality of desserts is poor. And there are not enough vegetable dishes in the buffet.

Most of the staff does not speak acceptable levels of english. They can only understand the basic words. Thus, if there is any specific requests being made (like a specific dish request which one hopes to be able to do in a hotel like Crowne Plaza chain), they do not understand often.

They could not even serve a bowl of mixed nuts or cashew nuts at the Library Bar of the hotel.

The quality of the desserts served at the lunch and dinner buffet are quite bad - the pastries are always dry and feel stale.

The restaurant choice and food quality at a similar priced IHG hotel - the Intercontinental Hanoi, for example, is much better.

Posted byHotelStaff
2014 九月 08
Dear BonyM, First of all, I would like to say thank you very much for sharing your feedback following your recent stay at Crowne Plaza West Hanoi. We appreciate your comment about the variety of food in the restaurant. I will forward your message to our Chef and his team for future improvement. Regarding your discomfort due to our staff's level of English, I have instructed our training department and the managers in charge to look into this. Again, thank you for your loyalty and hope that you will consider staying at our hotel again. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
Read More
Read Less

Comfortable bed and great service.


2014 八月 26


fantastic time in Hanoi, Beer was cheap and plentiful, great staff

Posted byHotelStaff
2014 九月 05
Dear Billy Beans, Thank you for your recent stay with us. We feel great that you enjoyed our services and facilities. We will work hard to ensure our guests are satisfied at a highest level. Look forward to welcoming you again at soonest. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
Read More
Read Less