Crowne Plaza West Hanoi

Hotel Front Desk: 84-4-62706688

Hotel Fax: 84-4-62706666

Hotel Email: hotel@crowneplazawesthanoi.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Noi Bai International Airport (HAN)

- Distance from hotel: 18.02 MI/ 29 KM South West l

- Take airport highway to hanoi city centre. After crossing Red River Bridge, take right turn to enter to Le Duc Tho street.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Spacious car parking space in basement 1 and basement 2

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Hotel Highlights

Book one of our Suites or Club Rooms to enjoy personalized service in the heart of Hanoi, that includes access to our Club Lounge, where complimentary drinks and snacks are served throughout the day. Book now in advance and receive free upgrade, free breakfast, free Internet and late check out until 4:00PM.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 119 reviews
94%
Recommend This Property
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Ratings Breakdown

119reviews

  • 5 Stars
    77
  • 4 Stars
    32
  • 3 Stars
    5
  • 2 Stars
    3
  • 1 Stars
    2

Nice business hotel

By

24. Dezember 2014

club

Overall pleasant stay, friendly, attentive and good English speaking staff. Nice and clean room. Only disadvantage is far from town

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Pleasant stay

By

23. Dezember 2014

club

I enjoyed the privileges as an IHG Reward Club member. The room cleanliness and housekeeping were proper. The gymnasium and equipment were well maintained. The bed, mattress and pillows were comfortable and conducive for serene sleep. The hotel staffs were friendly and helpful, and they speak English well.

Posted byHotelStaff
25. Dezember 2014
Dear Amzahd, Thank you for taking the time to write such a lovely review of your recent stay. It is wonderful to know that we met your expectations across many levels. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future. Sincerely, Jasmin Kohlbrecher Executive Assistant Manager
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Nice

By

18. Dezember 2014

club

Stayed at Crowne Plaza Hanoi for 2 nights during my Business trip. Good ambience, excellent in hospitality and service. Will definitely recommend others to stay at this hotel.

Posted byHotelStaff
22. Dezember 2014
Dear Sumit_Dogra, Thank you for taking the time to write such a lovely review of your recent stay. It is wonderful to know that we met your expectations across many levels. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future. Sincerely, Jasmin Kohlbrecher Executive Assistant Manager
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No Frills, Crowne Plaza that lacks soul

By

15. Dezember 2014

platinumelite

The Crowne Plaza Hotel is a very popular tourist hotel in West Hanoi. The hotel is a buzz with people during peak hours breakfast and dinner.

As a business hotel in the new CBD area, West of Hanoi, it lacks qualities that would service the well traveled business executive.

As a result, the Crowne Plaza West Hanoi, lacks an identity, it lacks a heart, soul and spirit. One can't help feel like a farm animal being herded through gates.

Overall, whether you're a tourist or a business executive, the hotel is a no frills hotel.

Posted byHotelStaff
19. Dezember 2014
Dear GLOBALMHA, Thank you for taking the time to tell us about your experience at Crowne Plaza West Hanoi. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Crowne Plaza, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jasmin Kohlbrecher Executive Assistant Manager
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