Crowne Plaza West Hanoi

Hotel Front Desk: 84-4-62706688

Hotel Fax: 84-4-62706666

Hotel Email: hotel@crowneplazawesthanoi.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Noi Bai International Airport (HAN)

- Distance from hotel: 18.02 MI/ 29 KM South West l

- Take airport highway to hanoi city centre. After crossing Red River Bridge, take right turn to enter to Le Duc Tho street.

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Spacious car parking space in basement 1 and basement 2

Print Hotel Fact Sheet

Current Settings are:

/


Change Preferences:

Country of Residence:

Available Languages:

lang-loader
Make A Reservation

Book Online or Call:

Chat with an AgentChat with an Agent

Best Price Guarantee

Select to close

To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).

Close Button

Please enter Check In.

Please enter Check Out.

Hotel Highlights

Book one of our Suites or Club Rooms to enjoy personalized service in the heart of Hanoi, that includes access to our Club Lounge, where complimentary drinks and snacks are served throughout the day. Book now in advance and receive free upgrade, free breakfast, free Internet and late check out until 4:00PM.
Quick Information

Hotel Offers

There are no hotel packages available for your requested travel criteria
Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 128 reviews
95%
Recommend This Property
Read All Reviews

Ratings Breakdown

128reviews

  • 5 Stars
    84
  • 4 Stars
    33
  • 3 Stars
    6
  • 2 Stars
    3
  • 1 Stars
    2

Great service

By

February 25, 2015

Very very nice hotel with good services

Anyway, Improve your Wireless Internet speed

Read More
Read Less

Unworthy of the Crowne Plaza Badge

By

February 10, 2015

platinumelite

Continued frustration of slow internet connections at this hotel, without any news of further investment. A corporate account with hotel needs to be carefully re-considered due to poor lack of service on account.

Posted by HotelStaff
February 11, 2015
Dear Global MHA, I want to thank you for the feedback that you took the time to provide from your recent stay at Crowne Plaza West Hanoi. Without this feedback, we cannot improve the quality of the guest experience at our hotel. I am however very disappointed that we did not live up to your expectations. Please be rest assured that your feedback has been communicated to the team members involved so we can learn from the feedback and ultimately improve the hotel. We hope you will consider the Crowne Plaza West Hanoi for your future travel needs so we can show you the guest experiences as we design it. If you need any assistance, please do not hesitate to contact me directly at Jasmin.Kohlbrecher@ihg.com Best regards, Jasmin Kohlbrecher Executive Assistant Manager
Read More
Read Less

Great hotel

By

February 10, 2015

platinumelite

if you are staying in the Hanoi area this hotel ticks all the boxes. Ideally situated, staff very attentive and knowledgeable, rooms perfect

Posted by HotelStaff
February 11, 2015
Dear Anonymous, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this nice review. We are so glad that you enjoyed your experiences with us and that you had a great stay. We will continue to work hard to ensure best services are delivered to all our guests. We hope to welcome you back at soonest! Best regards, Jasmin Kohlbrecher Executive Assistant Manager
Read More
Read Less

Breakfast and Exec Lounge

By

January 26, 2015

platinumelite

One point regarding breakfast is that the eggs prepared either omelete or fried are swimming in oil, So much so that they were inedible..
It is really great to have some hot snacks available in the exec lounge yet the ones served for the two days I went were cold and actually the same ones that were leftover from the day before. If items are to be served then they should be fresh and hot, not leftovers. Other than that the place was great and a very good value for the money spent.
One final note is that the Taxi service available at the hotel is much more expensive than a taxi called in. The ride to the old quarter cost about 75% more going than the ride back with a normal taxi.

Posted by HotelStaff
January 29, 2015
Dear One Lone Traveller, First of all, I would like to say thank you very much for sharing your feedback following your recent stay at Crowne Plaza West Hanoi. Your opinion is very important to us, as it helps us identify areas in need of improvement. We take this very seriously and work diligently to rectify any unsatisfactory experiences. Again, thank you for your loyalty and hope that you will consider staying at our hotel again. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
Read More
Read Less