Rated 4.4 out of 5 by 56
Rated 5.0 out of 5.0 by 7ContinentTraveler VERY GOOD REPEAT EXPERIENCE
I have stayed at the Crown Plaza in Heidelberg a few times and I always like to return. The staff is exceptional - very courteous and helpful and I have always had very nice clean rooms. Especially for business travelers and travelers from overseas, the set-up in the room is very good. I did not even need to get out my converter and had ample desk space. The pool area area is very nice as well.
The location is very good and the Lufthansa shuttle bus from the hotel to the Frankfurt airport make is very easy. I look forward to may next stay.
February 23, 2014
Rated 5.0 out of 5.0 by RC325 Exceeding almost all the expectations
At check in, a female staff at the reception welcomed me, organised my room key and explained everything at the hotel in much detail. She also offered to help with finding my way around the city centre and recommended a few good places. i found this very nice as I usually have to voluntarily ask staff members around the hotel and the information I get is often very brief.
The only downside of the hotel at the moment is an expensive fee to use wi-fi. However, putting this aside, everything else exceeded my expectations. The room was very spacious, immaculate and had a nice table where you can work. The bathroom was also very clean, but the shower/bath tub seemed slightly out of date with the bathroom sink.
Nevertheless, as a guest at the hotel you can use the hotel spa/sauna and i must say it was the highlight of my stay. The water temperature for spa could be slightly higher, but everything was very well maintained and the staffs at the spa/sauna reception area were very friendly.
Overall, had a very nice, comfortable stay in Crown Plaza hotel in Heidelberg, and if I were to come here again, I would like to come again to Crown Plaza, provided that wifi price is more reasonable or free as many other hotels these days are.
January 29, 2014
Rated 5.0 out of 5.0 by hencel Great Service
we enjoyed our two nights stay at the hotel. The receptionists were friendly, efficient and helpful. Parking was safe and easy. Foood and drinks at the Gaudeamus were excellent and so was the service. The same applies to the generous breakfast.
The room temperature was on the 'chilly side' inspite of the fact that the Thermostat was set at 25 centigrade.
January 28, 2014