Rated 3.9 out of 5 by 234
Rated 1.0 out of 5.0 by NotoCP Crowne P Riverfront Jacksonville now rude, mean, unwilling to help.
Several major major issues with reservations. after 10 years of bookingnthis same weekend at CP, and booking 4 months advance, AND having amazing experiences from the past with an incredible young lady, (did not seem to be with CP anymore) from Africa, she always always was professional, kind, and helpful. The reservations manager was extremely rude and disrespectful. We called corporate offices in Atlanta the day after to report this. They, Jessica, said we would hear back soon. Has been three days now and nothing.
There were three others at the desk with us complaining about the same things.
A real shame!
December 4, 2013
Rated 4.0 out of 5.0 by patsqueeze Crowne Plaza Jacksonville Riverfront Thanksgiving weekend
Newly renovated room 833. It was a lovely room though having stayed here before-last year at this time, I found that I missed the microwave and fridge already in the room. The other small details that matter are there was no space for storing items for personal use-toothbrush, brush, etc or the hand towel to dry hands...no towel bar. The toilet paper is a cool looking holder but not adequate for a often used place. The roll kept flying off the holder. :) There were unfinished shower tiles, no marking for hot or cold water on the shower spigot in the bathroom. Colors of the room and floor tile looked great. One renovation that needs to be in the works is the sliding glass door. The corrosion causes the opening of the door to put in effort. There is a shrill noise-squeking and grunting from pushing it open or close. There is not patio furniture (give or take) but an amazing view. I'd like to see a wall installed between rooms. The worst part about the stay was the neighbors who didn't realize the door shuts itself-QUIETLY and that others may be heading to sleep around 11pm so they should be quiet and not yelling for their kids out in the hall because they forgot what room they were in since they were so drunk. The best part of our stay the front desk rep Melissa. Extremely helpful and professional. Wonderful location. wonderful event.
December 4, 2013
Rated 4.0 out of 5.0 by NewMD2011 Great view, great staff, renovations could be better.
My family and I stay every year at the Riverfront Crowne Plaza. This year, we noticed several renovations, including the bathrooms. The new sinks, although modern, do not provide a place for guests to put items commonly used at the sink such as a curling iron, makeup bag, etc. In my opinion, a better option would have been to replace the stained, chipped tubs.
A nice hotel is about relaxation. Many of your guests, particularly women, love to relax in a warm bath. When a tub appears dirty, it makes the whole room feel unsanitary, which makes relaxation impossible. For the record, I scrubbed the soiled-looking tub with a disinfectant wipe, and it was indeed clean. However most of your guests would never know this. On a smaller note, there is also no place for a hand towel. A simple, inexpensive hook, could fix this problem.
Lastly, the suites this year, did not have a refrigerator or microwave as in years past. We missed them.
And, as we and other guests state every year, a couple of inexpensive patio chairs would greatly enhance the experience since what brings us to your hotel year after year, is the magnificent river view.
I can not conclude this review without complimenting you on your excellent staff. EVERYONE was incredibly helpful and friendly, from the front desk, to housekeeping, to the servers and cooks at the American Grill. Your staff should be commended for recognizing that hotel guests want to feel appreciated and special. We look forward to joining you next year.
December 4, 2013