Rated 4.2 out of 5 by 32
Rated 5.0 out of 5.0 by ECVess Expertly trained and disciplined staff!
Customer service is a difficult concept for many travel service providers (hotels, restaurants, etc) in this part of the world. However, this hotel is exceptional in meeting the highest standards of customer service through its friendly, attentive and highly disciplined staff. My only negative is relatively minor. Meals in the restaurant are overpriced by about 50%. I chose to eat at nearby Nepali restaurants or another closeby hotel for most meals, other than the included breakfast (which was excellent). I have stayed at this hotel once before and the level of service has remained consistent.
November 21, 2013
Rated 1.0 out of 5.0 by Drg50 late dirty and more
Never been at a Crown Plaza and never again...
the first morning at breakfast I found a long black hair in my fruti bowl was not mine I am bald.
THe same evening going back to my room, I found the door opened....called security nothing was taken by miracle...never happened before
Last evening I returned to the room notice a huge round coffe stain on my sheet and another long hair under the sheet...disgusting...
can you tell the staff to wear some cups for their long hair...just very awful....
Crown Plaza Soaltee Kathmandhu
November 6, 2013
Rated 4.0 out of 5.0 by Vijay9 Comfortable stay
If you note the following:-
Room slippers and shoe shiner were not available.
If you keep few dustbin in and around lobby and sitout area.
November 3, 2013
Rated 4.0 out of 5.0 by Zulqarnain Internet Services
You internet services are very poor. WiFi Service is too costly, it is free in every hotel in the world, even in small hotels and cafes in Kathmandu. This makes a very negative impression about your services. I personally faced a number of problems regarding internet/WiFi services and my colleagues also. I also noticed that almost every guest who was leaving the hotel was complaining about the internet services. During my stay i realized that a number of persons shifted from your hotel to the hotels where internet/WiFi was free.
You can make a big difference by providing WiFi/Internet Service free. I think it doesn,t cost you much.
October 30, 2013
Rated 4.0 out of 5.0 by Sara17 Great service and value for money
My husband and I stayed at the Soaltee Crowne Plaza twice on our trip to Nepal, at the beginning and end of it. The first time we were upgraded free of charge to an executive room, even though we'd only booked a deluxe, and the room was lovely. The deluxe room that we stayed in on our second stay was also very nice.
I used the hotel gym which had all the necessary equipment to allow me to have a good workout. We thoroughly enjoyed both the breakfast buffet which had lots of selection and was well maintained and fresh, as well as the dinner buffet which was excellent value for money.
The staff were attentive and kind, and made us feel very welcome. We'd definitely recommend this hotel, and would stay again ourselves if we return to Kathmandu.
October 23, 2013
Rated 5.0 out of 5.0 by rainman2 This is the place to stay in Kat
This is the hotel. Great staff, location and food.
September 4, 2013
Rated 5.0 out of 5.0 by Dipak13 Great Service
Nice Landscaping,Friendly staff,Great Service.
August 22, 2013
Rated 4.0 out of 5.0 Comfortable & secure
The hotel is away from the city-center, but the well manicured lawns make up for that. The staff is very friendly and helpful with a personalized service. They have a fantastic Italian restaurant – Al Fresco, near the pool area. Also the Chinese restaurant - China Garden is good. The open porch / lobby-bar at the entrance with old leather chairs is very relaxing. The buffet breakfast in the morning is good, but can be better. Welcome drink was a disaster, should be totally avoided.
Earlier they used to have a city-shuttle on hourly basis, which they have stopped from the last 4/5years. The City-shuttle should be restarted as it is very convenient for the guests.
The pillows need to be changed though, as they are not comfortable.
August 21, 2013