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Rated 4.2 out of 5 by 37 reviewers.
Rated 3.0 out of 5.0 by Disappointment Originally, we were booked at the Hyatt Regency Kathmandu but we were reassigned because our room was taken by a wedding group. This was supposed to be an upgrade, but if that were the case, the Hyatt must really be bad. Two things led to our disappointment. First, the room was cold and the heating system was not working properly. When I asked for help, the woman could not do anything. So we suffered. Second, the toilet would not flush properly. Each time it took several attempts to get a proper flush. February 21, 2014
Rated 5.0 out of 5.0 by HIghly Personalized Service It was a great experience being to The Best Hotel in Kathmandu. The taste and service of the food in the rooms and restaurants was par excellence. Every housekeeping attendant, wherever you see them, seem to available at your service. Such a clean and hygienic environment, clean linen, perfect crockery... From picking up from the airport, assistance all the way around till my departure with so sweet memories of Nepal. In the serene calm of the clouds and mountains, With the depth of belongingness, Unto the fathoms of holding hands of fountains, Lay 'them as the county Empress! Must visit to understand what I mean... February 5, 2014
Rated 5.0 out of 5.0 by Comfortable Rooms and great service I enjoyed the stay after a long round trip throughout Nepal. The rooms do have a comfortable size and a good bed. The breakfast is excellent. There is a huge varity of different kind of cuisines. The staff is very kind and helpfull. The hotel offers a good value for money.I really could recommend this property. February 2, 2014
Rated 2.0 out of 5.0 not a five star property or no comfort level zone the rooms are not properly ventilated and the AC's are not working properly room ventilation is not good and beds are not so comfortable as such January 1, 2014
Rated 5.0 out of 5.0 by Fabulous and Thoughtful Staff What a tremendous experience. At first I was disappointed to stay so far out of town and after one day realized I was lucky to be out of the major pollution and traffic. Taxis are cheap and abundant. The Soaltee is not a five star hotel but it is so service intensive that it feels like one. The food is good and reasonable at the Garden Terrace where we ate most meals. The wait staff is some of the best anywhere. They anticipated our needs and took time to tell us a little about local dishes w recommendations. The Chinese restaurant was not as great, the Italian was friendly but the food so-so. Breakfast was a daily treat and was included in my rate. If you are passing through on your way to trekking give yourself a treat an stay here. If you have business in KTM, give your body and mind a break from the noise and pollution and stay in this garden type atmosphere with lovely and thoughtful staff. December 30, 2013
Rated 5.0 out of 5.0 by Expertly trained and disciplined staff! Customer service is a difficult concept for many travel service providers (hotels, restaurants, etc) in this part of the world. However, this hotel is exceptional in meeting the highest standards of customer service through its friendly, attentive and highly disciplined staff. My only negative is relatively minor. Meals in the restaurant are overpriced by about 50%. I chose to eat at nearby Nepali restaurants or another closeby hotel for most meals, other than the included breakfast (which was excellent). I have stayed at this hotel once before and the level of service has remained consistent. November 21, 2013
Rated 1.0 out of 5.0 by late dirty and more Never been at a Crown Plaza and never again... the first morning at breakfast I found a long black hair in my fruti bowl was not mine I am bald. THe same evening going back to my room, I found the door opened....called security nothing was taken by miracle...never happened before Last evening I returned to the room notice a huge round coffe stain on my sheet and another long hair under the sheet...disgusting... can you tell the staff to wear some cups for their long hair...just very awful.... Crown Plaza Soaltee Kathmandhu November 6, 2013
Rated 4.0 out of 5.0 by Comfortable stay If you note the following:- Room slippers and shoe shiner were not available. If you keep few dustbin in and around lobby and sitout area. November 3, 2013
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