Crowne Plaza Philadelphia West

Hotel Front Desk: 1-215-4770200

Hotel Fax: 1-215-4735510

Hotel Email: info@cpphilawest.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Philadelphia International Airport (PHL)

- Distance from hotel: 15 MI/ 24.14 KM South West l

- Take Rte. 291 North to I-76 West. Take Exit 339 (will be a left exit) and get into far left lane. Take left at light at Presidential Blvd.; hotel will be on right.

Train
30th Street Station

- Distance from hotel: 4 MI/ 6.44 KM South East

- Take I-76 West to Exit 339 - exit will be on the left. Stay in the far left lane and take a left at the light at Presidential Blvd. Hotel will be on right.

Subway

30th Street Station

- Distance from hotel: 4 MI/ 6.44 KM South East

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Registered hotel guests and meeting attendees can utilize our complimentary self-parking. If guests cannot find parking in the front of the hotel, there is also ample parking in the back of the hotel, along with a separate entrance to the hotel lobby.

Print Hotel Fact Sheet

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Hotel Highlights

Enjoy free Wi-Fi and free parking at our suburban Philadelphia hotel! Easy access to the PA Convention Center, Please Touch Museum, St. Joseph’s University, Independence Mall, and other local attractions.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 312 reviews
81%
Recommend This Property
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Ratings Breakdown

312reviews

  • 5 Stars
    144
  • 4 Stars
    78
  • 3 Stars
    41
  • 2 Stars
    27
  • 1 Stars
    22

Exceptional Service Recognition

By

December 14, 2014

club

I was very impressed with Jack, your bellman. He went out of his way with helping our group arrange for transportion from our offsite meeting location back to the airport. He was attention to details and each of our needs sent the message that we were truly guests and in capable hands.

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Another Amazing Stay

By

December 12, 2014

club

Stayed at the Philly West for business once again and they delivered once again! Was there for just a night but everything from start to end was easy and seamless.

The room was beyond adequate as always.

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Uncooperative Staff

By

December 10, 2014

I checked in on November 30th 2014 and starting on Monday and continuing till Saturday December 6th 2014 the alarm in the next room went off at 4:50 am and would stay on for over an hour. I reported this to the staff and they said they would take care of it. Hmmm 6 days of the alarm going off and finally they said they talked to the person and they would turn down the alarm how about turning it off. Also when I checked out early the staff member did not offer me a receipt and did not ask why or attempt to help. If you like uncooperative staff then stay here, if not then go anywhere else. I would not recommend this Hotel to anyone. I was suppose to stay for 24 days and probably 20 more in January and February they lost my business.

Posted byHotelStaff
December 14, 2014
Dear Guest, I would like to apologize for the disturbance that you had when you were with us. As soon as we were aware of the situation you had with the alarm next door our managment team immediately contacted the offending party and asked for their assistance in resolving the issue. Our hotel team is available 24 hours a day, and as we shared when you were with us we would have been more than happy, if notified that the alarm was going off, to go to the room and address it with the other guest immediately. When we last contacted you regarding the situation you assured us that it had been resolved. As we did not receive further feedback from you we assummed that the alarm was no longer a disturbance. We understand our guests' need for rest and know how disturbing an alarm persistently ringning can be. As many of our guests check out earlier than expected we do not make it a practice to enquire as to the reason. It is our job at check out, though, to ensure that our guests have had an enjoyable stay, and I will certainly be following up with the individual who checked you out as this did not occur as it should have. I would like to assure you that our team truly cares about our guest's comfort and experience and is always willing to do whatever needs to be done to ensure that comfort. We sincerely appreciated having you with us. I understand that you are not interested in staying with us again, but should you choose to return we would like to assure you that your stay will be quiet and our team ready to assist.
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Disappointing

By

December 05, 2014

Sad to say that I cannot recommend this hotel. No internet, smelly room, cold shower.

Posted byDilynn14
December 13, 2014
This place needs a overhaul in management! Completely unacceptable service!
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