Rated 4.3 out of 5 by 84
Rated 5.0 out of 5.0 by MichelleB Best Stay in Tulsa
I stay at the Tulsa Crowne Plaza at least once a week. Like any traveler, I have plenty of choices for accommodations in the Tulsa area. I return to the Tulsa Crowne Plaza week after week for one reason, excellent customer service. From the minute I arrive, sometimes late at night, until I stumble down the elevator for my Starbucks coffee early in the morning, I feel welcome! Upon arrival I am greeted with a smile, by name when I walk through the door, every time! I have interacted with every level of staff in the building, from management to housekeeping, and each one of them are professional, attentive and understand the value of customer service. The rooms are always clean, beds are comfy, as well as the pillows (I LOVE the pillows!), breakfast is always fresh and the wait staff in the restaurant is extremely attentive! I cannot think of one single thing to complain about from staff, to accommodations, to cleanliness and customer service – the Tulsa Crowne Plaza is THE place to stay in Tulsa!
December 4, 2013
Rated 4.0 out of 5.0 by TravelerChirs Not real Starbucks coffee
This is a good hotel although a little pricey for Tulsa, OK, and not close to downtown. We were there during a youth soccer tournament which may have driven the prices up. The only real gripe is that the Starbucks coffee shop in the lobby serves something, but it is definitely not Starbucks. Possibly the young woman staffing the shop did not know how to brew it, but it tasted like Folgers to me. I note someone made the same comment on TripAdvisor the week before we were there.
December 3, 2013
Rated 5.0 out of 5.0 by BevM Hotel Good -- Restaurant Bad
First of all, I thought The Crowne Plaza a was a lovely hotel. My room was clean, quiet, and in good condition, I had absolutely no problem with it or the hotel staff. On a 10 point scale, I would give it a 9. HOWEVER, I believe the restaurant has some problems. First of all, I walked in on a Saturday evening around 6:00 and saw the customary “please wait to be seated” sign, so I did. The girl at the counter said to me, “Is there something I can do for you?” as if I wasn’t supposed to be there. I thought this was a rather odd thing to say to someone entering a restaurant. Then she asked if I wanted to eat dinner. Well, of course, why else would I walk into a restaurant at 6:00 in the evening. Then she handed me a menu and told me to sit wherever I wanted, which I found a bit distasteful in a supposedly nice restaurant. I waited for several minutes for a waitress, everything just seemed to move very slowly. I ordered Chicken Fried Steak which seemed to take forever and when it was finally set in front of me, I was rather shocked. I know they were probably going for a unique presentation, but the mashed potatoes were placed in the middle of the plate, the green beans were smushed on top of the mashed potatoes and the Chicken Fried Steak on top of that, with gravy on top of the steak, and in my humble opinion it was gross and disgusting. I quickly dismantled the whole thing and started to eat. To say that my food was luke warm would be giving it too much credit, it was just barely warm and had obviously been sitting for a while before it was brought out to me. I should have complained, but I had waited a while and I was hungry so I just ate it. To their credit, had it been hot, it would have been quite good. There were other minor things, but probably too trivial to mention. Another evening, I walked in and there was no staff anywhere, so I waited. After a minute or two, a woman (who I assumed worked in the hotel) asked “does he know you’re here?” I had no idea who “he” was. I told her I had been waiting a couple of minutes and hadn’t seen anyone. She went to the back looking for “him” and came back a few minutes later telling me that “he should show up in a few minutes.” I smelled trouble, so I told the woman I would go somewhere else, and I did. Just to clarify that I am not just being difficult, I went to several restaurants during my stay in Tulsa that were perfectly wonderful. All with good service and good food. I thoroughly enjoyed other restaurants. I wish I could say the same for Legends Grill. I probably would not hesitate to stay at The Crowne Plaza again, but I don’t plan to set foot in the restaurant again.
November 27, 2013