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Rated 4.0 out of 5 by 262 reviewers.
Rated 5.0 out of 5.0 by MODERN REFURBISHMENT, COMFORTABLE ROOMS It has been a few years since I stayed at this hotel, and it used to be old, grubby and in desperate need of an overhaul. Fortunately this has been done and the results are FABULOUS!! My only complaint if anything would be the connecting doors - I mean, really, is there a need for 2 in one room?? It would also be nice to have some liquid creamers for the coffee in the room - the powder ones are horrible!! The location is great for local shopping and it's not far from the airport, which is lovely for those in the jet-lag department!! The staff are generally nice and helpful, and the breakfast is fresh, and of a good quality. I know there is a mall directly outside the hotel, however a courtesy ride to the other shopping area (2.5miles away) would have been nice, bearing in mind the USA isn't re-knowned for providing local transport to such places!! February 24, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service I thoroughly enjoyed my stay here. I would visit again February 20, 2014
Rated 5.0 out of 5.0 by First Timer All i can say is...excellent service. .will be staying again. .. February 20, 2014
Rated 2.0 out of 5.0 by Last stay Most surly; least helpful front desk staff in our system February 17, 2014
Rated 2.0 out of 5.0 by Decent hotel, room needs some attention Staff is very nice at the hotel. The woman who works the bar in the mornings is fabulous. The hotel room I was in was in need of some attention with a very loud, rattling air / heat system, a lock box that didn't work for valuables, no hot water and a trickling water spout in the sink that could not come on full blast. I stay here frequently and the staff is very good and helpful. The rooms and hotel do honestly need some upgrades and investment. The location is great by the mall, etc. February 17, 2014
Rated 2.0 out of 5.0 by Not worth the hefty price tag... The hotel itself is very nice and comfortable in terms of the rooms, bedding, lounge area, restaurant/bar. However, here is a quick list of what needs to be improved (especially considering how much you pay to stay here): the initial customer service at check in could be much friendlier and provide you with helpful information, such as where things are located, or at the very least ask if you have any questions they might be able to help you with; the restaurant was overpriced and not adequately staffed as evidenced by myself getting served my meal (a burger, presumably not that difficult) 45 minutes after my two dining partners were served their meals; the transportation person saying something and actually trying to follow through, like securing a taxi in order to reach a work conference in time (for which the organizers of the conference once contacted were able to secure the same said taxi in a matter of minutes that this woman took 3 hours and still had nothing); and the simple fact that basic wireless internet service is not included in the high price of the room (something that does not cost $9.99 per 24 hour period per hundreds of guests that stay in your hotel for you to offer). Overall, I would not choose to stay at this hotel again and would not recommend it to anyone else. February 9, 2014
Rated 5.0 out of 5.0 by greant sevice I had a wonderful stay at the Crown plazza , swan in the pool with my grandchildren ,ate at the restauant\..Beds were comfortable February 7, 2014
Rated 2.0 out of 5.0 by no wifi. bad shuttle driver no wifi during my 12 hr stay. shuttle driver had constantly pulsating throttle foot was very annoying. February 3, 2014
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