Rated 4.0 out of 5 by 249
Rated 4.0 out of 5.0 by Chachatipu Wonderful staff, annoying lift
Wonderful reception staff and very quick and easy check-in process.
Hotel nice and clean and well laid out.
The most annoying lift in the world. Constantly talks at you throughout the lift journey.
Air conditioning in room only heated the room and cooling did not work.
The free internet provided to IHG elite members is extremely slow. I suggest it would be quicker to use the postal service
06 December 2013
Rated 2.0 out of 5.0 by Shashin worst staff and services
Staff ((front Desk) informed wrongly about airport shuttle bus timings.Missed bus; Missed non stop flight to LA. Cost $ 250.00 to re book again. Came LA via Atlanta. 12HR Journey become 18 journey. Staff refused to recheck schedule even I asked him to verify. I would appreciate if I can get some of the money reimbursements
05 December 2013
Rated 5.0 out of 5.0 by JBarressa Friendly and comfortable Hotel
I do believe the Hotel staff is more important than the building itself. The welcoming and Customer Service received was fantastic, and they helped me with all info needed to visit the city and to move around London.
They told me about the different ways to use Public transportation in and out of the hotel one free and one for a small fee. I feel really happy and the Front Desk staff deserves a big recognition.
04 December 2013
Rated 4.0 out of 5.0 by zermatterchick perfect for the airport
Very helpful reception staff, happy to print out Boarding pass for your flights. The bar Food was very good at a decent Price and the Service was friendly and efficient. There is a shuttle bus to the Airport which costs 4 Pounds or you can get a taxi for 10 Pounds - definitely the quicker Option as the bus goes to other Hotels as well.
I had a single room which was small but had everything I needed - the bathroom was adequate though the flush didn`t work properly and it could do with updating. Despite being so Close to the Airport you could hear no planes and the Hotel was very peaceful and the beds very comfy. I would stay there again and can recommend it to anyone who wants convenience and a good nights sleep without too many frills.
03 December 2013
Rated 3.0 out of 5.0 by emahon64 The Hoppa driver warned me..
....that the hotel and its food would not be good, and he was correct. The hotel does not meet the standards of this platinum elite member, and does not compare with the standard of the Holiday Inns in the UK.
Overall, it looks like a hotel that the owner is trying to squeeze the last few quid from before it is sold or demolished. The hotel needs a good painting and cleaning.
I found the staff, informative, polite, courteous and extremely friendly. More than willing to help.
I wont be back.
02 December 2013
Rated 4.0 out of 5.0 by horrocj2 Good Overnight/Fly & Park Hotel
This is a good Hotel for access to Heathrow Airport.
28 November 2013
Rated 3.0 out of 5.0 by Whitebear62 Getting old now
Arrived at this hotel which I only now use for convienence. The room was freezing cold and the bathroom was actually bigger then the bed room but looked it was taken from the set of one flew over the cuckoos nest.
During my stay the hotel had a total power failure that lasted some two hours and resulted in a massive queue in the foyer with no one getting access to pay or do anything. The whole soma rugby team was also stick in this mess.
I have stayed at this hotel before and can now confirm after yet another bad experience. I will not be staying here again. The other holiday inn about half a mile up the road is much better and I have just booked that for a few nights going forward to see how they do. If this was anywhere else in the world it would not get past a two star at best.
Also if your going to get a taxi from t4 to this hotel your looking at around 16.00 minimum. So don't let the name confuse you. If you go by the bus it's much cheaper. It is distance close but cost wise it's London plus pricing to get to it.
The only thing going for it was the staff in the restaurant and the bar.
28 November 2013
Rated 5.0 out of 5.0 by Gines41 Excellent hotel !
The distance from the airport is really close. The system in place for buses from and to airpot is awsome, they pick you up and drop you in front of the hotel and it's really cheap. The hotel is super clean, the staff is really good and the service is excellent !!! No complaints at all, the executive room had a nice view and everything was in the way it should be.
This is an excellent choice if you going through Heathrow !
27 November 2013