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  • 1 888 HOLIDAY
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Rated 4.1 out of 5 by 699 reviewers.
Rated 5.0 out of 5.0 by Stress free airport experience Very pleasant and relaxing pre-flight stay. The check in was swift but pleasant. My room has been refurbished so was modern and functional. I did not use the bar but found the room service efficient and friendly. Nothing more I'd want from a well priced airport stop. 29 January 2015
Rated 5.0 out of 5.0 by Another good stay Warm welcome Fast check-in and complimentary room upgrade to Room 366 (Thanks!) I felt as though I noticed aircraft noise more than previous stays, but it wasn't too bad Complimentary internet was slow at 0.2mbps 29 January 2015
Rated 4.0 out of 5.0 by Quiet When I get the chance, I tend to stay at this hotel when flying out of Heathrow. It's quiet, well placed 29 January 2015
Rated 3.0 out of 5.0 by Wanted Convenience, Comfort and Customer Service But Didn't Find Here I booked this hotel as we needed a one-night stay that was convenient to Heathrow and comfortable for early morning flights. From what I've previously experienced Holiday Inn Express has provided comfort, convenience and customer service in the past. Unfortunately this was not the case in this instance and property. Prior to arrival I contacted the hotel as my bags were arriving via courier prior to my arrival. They said they could accept, no problem. Unfortunately the front desk did not accept saying there was no reservation in my name and I had to pay twice for the luggage to be delivered. Upon my physical arrival I explained to the front desk manager who seemed to understand and wanted to assist. The next day I was told it would be addressed and I would be compensated for their mistake. Days later and I have yet to hear from anyone and have not received the credit. In addition to this inconvenience, the heat in the room was not working and we had to request a space heater. Overall what I thought Holiday Inn was known for universally no matter the location (convenience and comfort) was not something I found here. I'm still waiting for someone to contact me. 28 January 2015
Rated 4.0 out of 5.0 by Layover at Heathrow Accommodations for an overnight layover are fine. However, there are two Holiday Inns on the hotel strip along the Heathrow Main Terminal. This one is the second one. Clients using the Red Double Decker free buses need to specifically ask about the SECOND one on the route, as the stop is not obvious 27 January 2015
Rated 5.0 out of 5.0 by Enjoyed my stay. Very comfortable and friendly hotel. Everything I desired and needed was there. The breakfast buffet was very well cooked and the room was well looked after. 23 January 2015
Rated 5.0 out of 5.0 by DB Hotel and room were better than my expectations. Had a really good dinner in the restaurant. 22 January 2015
Rated 4.0 out of 5.0 by Great Room and Service Arrived late after exhausting flight. Were greeted by Night Manager very friendly. Helped us take a trip to London downtown Room was very cozy and clean. Also complimentary water and light snack. Breakfast was reasonable for two people. would recommend the hotel. 21 January 2015
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