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Rated 4.1 out of 5 by 581 reviewers.
Rated 5.0 out of 5.0 by Great executive room Probably about the fourth or fifth time we have stayed here - first time in one of the newly refurbished executive rooms. Great night's sleep and good service all round. The only 'problem' was that the restaurant was being refurbished so there was some noise during the day time downstairs. #I believe this will be completed by late Oct.# We recommend this hotel as a great place to stay before/ after a flight from/ to Heathrow. Easy to the airport with the shuttle bus. 15 October 2014
Rated 1.0 out of 5.0 by Pigeon Hole If you want to live in a pigeon hole with rusted bathroom fittings and pay for wi-fi in todays day and age and not even have good customer service support and to add to it create a hole in your pocket, this is definitely the place your looking for . . . . . 13 October 2014
Rated 5.0 out of 5.0 by support beyond our stay at the hotel The front desk staff is very supportive specially when she senses that we will be late for our flight. She assisted us and as a result we were able to catch our flight.Again thanks to the very supportive front desk lady, 13 October 2014
Rated 5.0 out of 5.0 by 如果有免费班车,更加人性化 机场有专车接送,或者提前预约接送 更加贴心, 感觉不到酒店的关怀,下飞机如果有 酒店接机人员,应该更赞一个 10 October 2014
Rated 3.0 out of 5.0 by No Washcloth or Top sheet Poor value. Probably the worst Holiday Inn I have every stayed at. 10 October 2014
Rated 4.0 out of 5.0 by Good value, but could be better Staff was friendly and attentive. Internet connection in the room was very poor, however. Also the room was not as clean as you could expect. This is probably an exception, since hotel itself is well maintained. Heathrow airport doesn't have free shuttles to hotels, so prepare to pay for HotelHoppa commerical bus service. 09 October 2014
Rated 1.0 out of 5.0 by AVOID most of the rooms; and no fitness room at all Many rooms are the tiniest I have ever seen since traveling after colege and certainly the smallest I have ever seen at any Holiday Inn anywhere in the world. I understand one side has slightly bigger rooms; I am Platinum, but was assigned to one these cubicle rooms. There was no room to sit at the desk, as the chair could not pull away from the desk because the bed filled up most of the room. If you wanted to hang up anything at all in the closet, you had to first empty out the ironing board and suitcase stand-- but there was no other place to put them. The room reminds me of those Japanese hourly cubicles I understand you can rent by the hour in airports (not that I have tried one). It's been so long since I have had to ask in advance to confirm there was a fitness room (it seems every property has one), I was shocked to see there is nothing at all here at this property. Tear it down and start over! It's way past the end of its useful life. 08 October 2014
Rated 5.0 out of 5.0 by Great stop arriving or leaving through Heathrow Great last night in London before returning to the US. Julio at the front desk and Monica in the restaurant were especially helpful and made us feel welcome. We enjoyed good meals and a good night sleep before returning to the US and look forward to staying here during our next visit to London. 08 October 2014
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